Provide support - Update a service request

Servicio:

Partner Center Rest

Versión de la API:

v1

Actualiza una solicitud de servicio

PATCH https://api.partnercenter.microsoft.com/v1/servicerequests/{service_request_id}

Parámetros de identificador URI

Nombre	En	Requerido	Tipo	Description
service_request_id	path	True	string	Identificador de solicitud de servicio

Encabezado de la solicitud

Media Types: "application/json-patch+json", "application/json", "text/json", "application/*+json"

Nombre	Requerido	Tipo	Description
IncludeOrganizationRequests		string	Cuando esté presente, autorizará al autor de la llamada para el rol de administrador de solicitudes de soporte técnico antes de intentar actualizar una solicitud de servicio. La autorización como administrador de solicitudes de soporte técnico es necesaria para actualizar una solicitud de servicio de la organización.

Cuerpo de la solicitud

Media Types: "application/json-patch+json", "application/json", "text/json", "application/*+json"

Nombre	Tipo	Description
additionalInfo	ServiceRequestAdditionalInfo[]
appointment	BookingAppointment
attributes	ResourceAttributes
countryCode	string
createdDate	string
creationChannel	string
description	string
emailCcList	string[]
fileLinks	FileInfo[]
id	string
lastClosedDate	string
lastModifiedDate	string
lastUpdatedBy	ServiceRequestContact
newNote	ServiceRequestNote
notes	ServiceRequestNote[]
organization	ServiceRequestOrganization
primaryContact	ServiceRequestContact
productId	string
productName	string
severity	ServiceRequestSeverity
status	ServiceRequestStatus
supportTopicDescription	string
supportTopicId	string
supportTopicName	string
title	string

Respuestas

Nombre	Tipo	Description
204 No Content		Éxito Media Types: "text/plain", "application/json", "text/json"
400 Bad Request	ProblemDetails	Solicitud incorrecta Media Types: "text/plain", "application/json", "text/json"
403 Forbidden	ProblemDetails	Prohibido Media Types: "text/plain", "application/json", "text/json"
404 Not Found	ProblemDetails	No encontrado Media Types: "text/plain", "application/json", "text/json"
Other Status Codes	ProblemDetails	Error Media Types: "text/plain", "application/json", "text/json"

Definiciones

Nombre	Description
BookingAppointment
DateTimeTimeZone
FileInfo
ProblemDetails
ResourceAttributes
ServiceRequest
ServiceRequestAdditionalInfo
ServiceRequestContact
ServiceRequestNote
ServiceRequestOrganization
ServiceRequestSeverity
ServiceRequestStatus

BookingAppointment

Nombre	Tipo	Description
customerEmailAddress	string	customerEmailAddress
customerName	string
customerPhone	string
end	DateTimeTimeZone
notes	string
serviceRequestId	string
start	DateTimeTimeZone

DateTimeTimeZone

Nombre	Tipo	Description
dateTime	string
timeZone	string

FileInfo

Nombre	Tipo	Description
comment	string
extensionType	string
fileNameWithoutExtension	string
fileSize	integer
id	string
location	string

ProblemDetails

Nombre	Tipo	Description
detail	string
instance	string
status	integer
title	string
type	string

ResourceAttributes

Nombre	Tipo	Description
etag	string
objectType	string

ServiceRequest

Nombre	Tipo	Description
additionalInfo	ServiceRequestAdditionalInfo[]
appointment	BookingAppointment
attributes	ResourceAttributes
countryCode	string
createdDate	string
creationChannel	string
description	string
emailCcList	string[]
fileLinks	FileInfo[]
id	string
lastClosedDate	string
lastModifiedDate	string
lastUpdatedBy	ServiceRequestContact
newNote	ServiceRequestNote
notes	ServiceRequestNote[]
organization	ServiceRequestOrganization
primaryContact	ServiceRequestContact
productId	string
productName	string
severity	ServiceRequestSeverity
status	ServiceRequestStatus
supportTopicDescription	string
supportTopicId	string
supportTopicName	string
title	string

ServiceRequestAdditionalInfo

Nombre	Tipo	Description
payLoad
type	string

ServiceRequestContact

Nombre	Tipo	Description
contactId	string
email	string
firstName	string
lastName	string
organization	ServiceRequestOrganization
phoneNumber	string
preferredContactMethod	string

ServiceRequestNote

Nombre	Tipo	Description
createdByName	string
createdDate	string
text	string
updatedByName	string

ServiceRequestOrganization

Nombre	Tipo	Description
id	string
name	string
phoneNumber	string

ServiceRequestSeverity

Nombre	Tipo	Description
0	Integer
1	Integer
2	Integer
3	Integer

ServiceRequestStatus

Nombre	Tipo	Description
0	Integer
1	Integer
2	Integer
3	Integer