CtiCallStateManager Class
Applies To: Dynamics 365 (online), Dynamics 365 (on-premises), Dynamics CRM 2013, Dynamics CRM 2015, Dynamics CRM 2016
Represents the abstract class interface for the call state manager.
Namespace: Microsoft.Uii.Desktop.Cti.Core
Assembly: Microsoft.Uii.Desktop.Cti.Core (in Microsoft.Uii.Desktop.Cti.Core.dll)
Inheritance Hierarchy
System.Object
Microsoft.Uii.Desktop.Cti.Core.CtiCallStateManager
Syntax
public abstract class CtiCallStateManager : ICtiCallStateManager
Public MustInherit Class CtiCallStateManager
Implements ICtiCallStateManager
Constructors
| Name | Description | |
|---|---|---|
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CtiCallStateManager(ICtiControl) | Initializes a new instance of the CtiCallStateManager class. |
Properties
| Name | Description | |
|---|---|---|
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CallCount | Gets the number of calls currently in local call list. |
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CallersList | Gets or sets the collection of calls that are being managed. |
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CtiHostedControl | Gets the pointer to the core CTI interface object that was used to construct this call state manager. |
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EnableAutoAnswer | Gets or sets the Boolean value that specifies whether auto answer is enabled. |
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EnableOverrideAutoAnswerOnExistingCalls | Gets or sets the Boolean value that specifies whether override auto answer is enabled on existing calls. |
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GetCurrentActiveCallCount | Gets the count of active calls. |
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GetRootCtiInterface | Gets the root CTI hosted control. |
Methods
| Name | Description | |
|---|---|---|
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AddCallInfoItemToCallersList(CallInfoData) | Adds a CallInfoData Item to the CallersList. |
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AnswerCall(Guid) | Checks whether the call with the given call reference ID is answered. |
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ConferenceCall(Guid, Dictionary<String, String>) | Checks whether the call is conferenced. |
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DirectDialOut(String) | Checks whether the direct dial out was successful. |
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Equals(Object) | (Inherited from Object.) |
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Finalize() | (Inherited from Object.) |
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GetCallInfoData(Guid) | Gets a CallInfoData object by call reference ID. |
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GetCallInfoData(String) | Gets a CallInfoData object by the string version of the cti vendor call ID. |
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GetCallState(Guid) | Gets the current call state. |
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GetCallVariable(Guid, String) | Required Override This function is called to get a variable from the Call |
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GetHashCode() | (Inherited from Object.) |
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GetType() | (Inherited from Object.) |
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HangUpCall(Guid) | Executes a hang-up call request to the base interface. |
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HoldCall(Guid) | Executes a hold call request to the base interface. |
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IsCallActive(Guid) | Checks whether the current call is active. Required override. |
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MemberwiseClone() | (Inherited from Object.) |
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OnCallDestructed(CtiCoreEventArgs) | Called when the call is terminated. |
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OnCallInfoEvent(CtiCoreEventArgs) | Event Sink for the new call info event. |
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OnCallItemEvent(CtiCoreEventArgs) | Event sink for call item events from the CTI system. |
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OnCallStateChanged(CtiCoreEventArgs) | Event Sink for the call status changed event. |
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OnNewCallEvent(NewCallEventData) | Event sink for the new call event. |
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PickupCall(Guid) | Executes a pick up call request to the base interface. |
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PushUrl(Guid, Dictionary<String, String>) | Executes a push URL command |
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RaiseCallStateChangeEvent(CtiCallEventArgs) | Raises state change event. |
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RaiseNewCallEvent(NewCallEventArgs) | Raises a new call event if a new call event is wired. |
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RejectCall(Guid, Dictionary<String, String>) | Executes a reject call command to the base interface. |
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RemoveCall(CallInfoData) | Removes a call from the calls list. |
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RemoveCall(String) | Removes a call from the calls list by the string version of the cti vendor call ID. |
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SendChatMessage(Guid, Dictionary<String, String>) | Executes a send chat message command |
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SetCallVariables(Guid, Dictionary<String, String>) | Sets the call variables into a call. |
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ToString() | (Inherited from Object.) |
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TransferCall(Guid, Dictionary<String, String>) | Transfers a call using the additional data to pass the nessessary data to the CTI connector. |
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UpdateCallInfoItemEntry(CallInfoData) | Updates a CallInfoData item in the CallersList |
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UpdateState() | Updates the current state to new UI controls. |
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WrapUpCall(Guid, Dictionary<String, String>) | Executes a Wrap up call command to the base interface |
Events
| Name | Description | |
|---|---|---|
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CallDestructed | Raised when a call is terminated. |
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CallItemEvent | Raised when a new call item information event is received. |
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CallManagerStateNewCall | Raised when a new call is received. |
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CallManagerStateUpdate | Raised when a call’s state changes. |
Remarks
This class is intended to be overridden as necessary to provide implementation points for custom CTI commands.
Thread Safety
Any public static ( Shared in Visual Basic) members of this type are thread safe. Any instance members are not guaranteed to be thread safe.
See Also
Microsoft.Uii.Desktop.Cti.Core Namespace
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