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Install Unified Service Desk Client

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Make sure your computer meets the prerequisites before you install the Unified Service Desk client. More information: Unified Service Desk system requirements

  1. Download the appropriate Unified Service Desk client setup file (.exe), and save it on your computer:

    • For 32-bit version of Windows, download the UnifiedServiceDesk-i386.exe file.

    • For 64-bit version of Windows, download the UnifiedServiceDesk-amd64.exe file.

  2. Double-click the downloaded file to extract the contents into a folder.

  3. After the files are extracted, the Unified Service Desk client installer starts automatically. If it doesn’t, navigate to the extracted folder and run the SetupUnifiedServiceDesk.exe file to begin the installation.

  4. On the Welcome screen, choose Next.

  5. On the End-User License Agreement screen, accept the terms in the license agreement by selecting the check box, and then choose Next.

  6. On the Welcome screen, choose Next.

  7. On the User Registration screen, choose Next.

  8. The Installation Prerequisites screen displays the status of the prerequisites check on your computer. You will not be able to proceed with the installation if the prerequisites listed in the screen are not met. Choose Next.

  9. On the Destination Folder screen, specify the folder where you want Unified Service Desk client to be installed. You can also specify whether you want a desktop shortcut or a quick launch icon to be created for the Unified Service Desk client. Choose Next.

    Destination folder location in setup

  10. On the Ready to install screen, choose Install.

  11. The next screen displays the installation status of the Unified Service Desk client. You are prompted to authorize the installation as a result of User Account Control (UAC), Choose Yes.

  12. A confirmation message appears on successful installation of the Unified Service Desk client. Choose Finish to exit the installer.

Note

The Microsoft.Xrm.Tooling.Ui.Resources.dll file available in the Unified Service Desk client installation directory is deprecated. You should use the Microsoft.Xrm.Tooling.Ui.Styles.dll file instead, which exposes the same capabilities as Microsoft.Xrm.Tooling.Ui.Resources.dll, in your existing and future applications/solutions that integrate with Unified Service Desk. The Microsoft.Xrm.Tooling.Ui.Styles.dll file is also available in the Unified Service Desk client installation directory.

Next Step

Deploy the Unified Service Desk sample packages on the CRM server. For more information, see Deploy sample Unified Service Desk applications to CRM server using Package Deployer.

See Also

Concepts

Install and deploy Unified Service Desk
Update Unified Service Desk

Other Resources

MSDN: Unified Service Desk Developer Guide

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