How to: Set Up Resolution Codes
You can use the Resolution Codes window to set up resolution codes to identify a particular method or procedure used to solve a service problem.
To set up a resolution code
In the Search box, enter Resolution Codes, and then choose the related link.
Create a new resolution code. On the Home tab, in the New group, choose New.
Fill in the Code and Description fields.
Repeat these steps for each resolution code you want to create.
See Also
Tasks
How to: Register Resolution Codes
How to: Set Up Fault Codes
How to: Insert Fault and Resolution Code Relationships