How to: View the Microsoft Dynamics CRM Synchronization Job Queue Status

You can set up and run synchronization jobs when integrating Microsoft Dynamics NAV with Microsoft Dynamics CRM to ensure that data remains the same in both Microsoft Dynamics NAV and Microsoft Dynamics CRM. Viewing the Microsoft Dynamics CRM synchronization job status enables you to see whether any jobs have failed and the cause of the failure.

To view Microsoft Dynamics CRM synchronization job status from the Microsoft Dynamics CRM Connection Setup window

1. In the Search box, enter In the Search box, enter Microsoft Dynamics CRM Connection Setup, and then choose the related link.

2. On the Navigate tab, in the General group, choose Synch. Job Queue Entries.

To view the Microsoft Dynamics CRM synchronization job status from IT Manager Role Center

1. Open the IT Manager Role Center.

2. The Microsoft Dynamics CRM synchronization job status is available in the Microsoft Dynamics CRM Synch. Job Status window.

   If this part is not displayed, do the following:

   1. On the Application menu , select Customize, and then Customize this Page.

   2. In the Customize the Role Center window, in the Available parts field, select CRM Synch. Job Status, and then choose Add.

   3. Use the Move Up, Move Down, Move Left, and Move Right buttons to position the part on your Role Center.

   4. Choose the OK button.

3. The Microsoft Dynamics CRM Synch. Job Status window includes the Failed Synch. Jobs Cue that displays the total number of failed synchronization jobs. To view the details of the failures, choose the Cue.

   The Failed Synch. Job list opens.

   Tip

   You can also open the Failed Synch. Job list by entering Failed Synch Jobs in the Search box, and then choose the related link.

4. You can perform the following operations from the menu on Microsoft Dynamics CRM Synch. Job Status:

   • To reset the Cue to zero, choose Reset.

     Counting starts from the last time that a Microsoft Dynamics CRM synchronization job was in the Ready state.

   • To view and modify the Microsoft Dynamics CRM synchronization jobs in the Job Queue, choose Job Queue Entries.

   • To view or change the settings of the connection from Microsoft Dynamics NAV to Microsoft Dynamics CRM, choose Dynamics CRM Connection Setup.

See Also

Tasks

How to: Set Up a Microsoft Dynamics CRM Connection
How to: View the Microsoft Dynamics CRM Connection Status

Concepts

Integrating Microsoft Dynamics CRM in Microsoft Dynamics NAV