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How to: Change the Owner of Service Contracts

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You may need to change the owner of a service contract. If a service item in a service contract is registered in noncanceled multiple contracts owned by the same customer, then the owner of all service contracts that include this service item and of all other service items included in these contracts is updated automatically.

Note

In this case, only noncanceled contracts are considered. The status of the contract quotes is not taken into account.

Important

Many service items and contracts can be interrelated. These interrelationships can be affected when you change the ownership of a service contract. For example, suppose service item No. 8 is included in contracts SC00003 and SC00015. Contract SC00015 also contains service item No. 15, which is also included in the contract SC00080. In this case, the owner for all three contracts and service items will be changed.

To change the owner of a service contract

  1. In the Search box, enter Service Contracts, and then choose the related link. Open the relevant service contract whose owner you want to change.

  2. On the Actions tab, in the Functions group, choose Open Contract to open the contract for editing.

  3. On the Actions tab, in the Functions group, choose Change Customer. The Change Customer in Contract window opens.

  4. In the Contract No. and Service Item No. fields you can see the numbers of the contract and service item owned by the selected customer. If the customer owns more than one contract with more than one service item included, then the value of these fields will be Multiple. To see the list of related contracts or service items, select these field values.

  5. In the New Customer No. field, select the new customer, and then choose the OK button to copy it to the field.

  6. In the New Ship-to Code field, select the address, and then choose the OK button to copy it to the field.

  7. Choose the OK button to change the customer and ship-to code of the service contracts.

  8. On the Actions tab, in the Functions group, choose Lock Contract to lock the contract and to make sure that the changes will be part of the contracts.

The new owner is assigned to all service contracts that include the same service items as this contract and to all other service items included in these contracts.