Dispatcher security role (SMADispatcher)
Important
This content is archived and is not being updated. For the latest documentation, see Microsoft Dynamics 365 product documentation. For the latest release plans, see Dynamics 365 and Microsoft Power Platform release plans.
Applies To: Microsoft Dynamics AX 2012 R3, Microsoft Dynamics AX 2012 R2, Microsoft Dynamics AX 2012 Feature Pack, Microsoft Dynamics AX 2012
The Dispatcher security role represents a user who organizes service technicians and prioritizes service orders.
Duties
By default, this security role is assigned the following duties in Microsoft Dynamics AX.
Duty name |
Duty AOT name |
Duty description |
|---|---|---|
Change service order stages |
SMAServiceOrderStageMaintain |
Change the stage of the service order |
Inquire into BOM calculations |
BOMBillsOfMaterialsCalcStatusInquire |
Inquire into BOM calculations |
Inquire into contact master |
smmContactMasterInquire |
Respond to inquiries about contact master data |
Inquire into customer master |
CustCustomerMasterInquire |
Respond to inquiries about customer master data |
Inquire into service agreement master |
SMAServiceAgreementMasterInquire |
|
Inquire into service case progress |
CaseServiceCaseProgressInquire |
Respond to inquiries about the status of service cases |
Inquire into service event groups Note This duty is assigned to the role only in Microsoft Dynamics AX 2012 R2 and Microsoft Dynamics AX 2012 R3. |
InquireIntoServiceEventGroups_IN |
|
Inquire into service order reference data |
SMAServiceOrderReferenceDataInquire |
|
Inquire into service orders |
SMAServiceOrderProgressInquire |
|
Maintain project sales packing slips |
ProjProjectSalesPackingSlipMaintain |
Document and record project sales packing slip |
Maintain service event groups Note This duty is assigned to the role only in Microsoft Dynamics AX 2012 R2 and Microsoft Dynamics AX 2012 R3. |
MaintainServiceEventGroups_IN |
|
Maintain service orders |
SMAServiceOrdersMaintain |
Document and record service business events |
Maintain technician access to service (Enterprise Portal) |
SMAEPTechServiceMaintain |
Maintain service data for field service technicians |
Maintain web service orders |
SMAWebServiceOrdersMaintain |
Maintain and transfer service orders created in the Enterprise Portal |
Perform service order periodic jobs |
SMAServiceOrderPeriodicMaintain |
Periodic batch-oriented service order maintenance |
View fiscal document Note This duty is assigned to the role only in Microsoft Dynamics AX 2012 R2 and Microsoft Dynamics AX 2012 R3. |
FiscalDocumentInquire_BR |