msdyn_omnichannelconfiguration table/entity reference

Note

Unsure about table vs. entity? See Developers: Understand terminology in Microsoft Dataverse. Configuration for Omnichannel

Added by: Omnichannel - Base Patch Solution

Messages

Message	Web API Operation	SDK Assembly
Create	POST [org URI]/api/data/v9.0/msdyn_omnichannelconfigurations See Create	CreateRequest or Create
Delete	DELETE [org URI]/api/data/v9.0/msdyn_omnichannelconfigurations(msdyn_omnichannelconfigurationid) See Delete	DeleteRequest or Delete
IsValidStateTransition	IsValidStateTransition Function	IsValidStateTransitionRequest
Retrieve	GET [org URI]/api/data/v9.0/msdyn_omnichannelconfigurations(msdyn_omnichannelconfigurationid) See Retrieve	RetrieveRequest or Retrieve
RetrieveMultiple	GET [org URI]/api/data/v9.0/msdyn_omnichannelconfigurations See Query Data	RetrieveMultipleRequest or RetrieveMultiple
SetState	PATCH [org URI]/api/data/v9.0/msdyn_omnichannelconfigurations(msdyn_omnichannelconfigurationid) Update statecode and statuscode properties.	SetStateRequest
Update	PATCH [org URI]/api/data/v9.0/msdyn_omnichannelconfigurations(msdyn_omnichannelconfigurationid) See Update	UpdateRequest or Update

Properties

Property	Value
CollectionSchemaName	msdyn_omnichannelconfigurations
DisplayCollectionName	Omnichannel Configurations
DisplayName	Omnichannel Configuration
EntitySetName	msdyn_omnichannelconfigurations
IsBPFEntity	False
LogicalCollectionName	msdyn_omnichannelconfigurations
LogicalName	msdyn_omnichannelconfiguration
OwnershipType	OrganizationOwned
PrimaryIdAttribute	msdyn_omnichannelconfigurationid
PrimaryNameAttribute	msdyn_name
SchemaName	msdyn_omnichannelconfiguration

Writable columns/attributes

These columns/attributes return true for either IsValidForCreate or IsValidForUpdate (usually both). Listed by SchemaName.

• ImportSequenceNumber
• msdyn_defaultAgentInputLanguage
• msdyn_enable_advance_entity_routing
• msdyn_enable_missed_notifications
• msdyn_enable_supervisor_assign
• msdyn_enable_supervisor_monitor
• msdyn_enable_unified_routing_diagnostic
• msdyn_enable_visitorjourney
• msdyn_EnableRealTimeTranslation
• msdyn_enablesoundnotifications
• msdyn_inactive_presence_lookup
• msdyn_isdefaultpersonamapped
• msdyn_ispersonalizationofsoundenabled
• msdyn_isPersonalMessagesEnabled
• msdyn_ispersonasecurityrolemappingenabled
• msdyn_IsSkillBasedRoutingEnabled
• msdyn_IsUpdateSkillsEnabled
• msdyn_maskforagent
• msdyn_maskforcustomer
• msdyn_name
• msdyn_omnichannelconfigurationId
• msdyn_SoundFormControl
• msdyn_translationwebresourceurl
• OverriddenCreatedOn
• statecode
• statuscode
• TimeZoneRuleVersionNumber
• UTCConversionTimeZoneCode

ImportSequenceNumber

Property	Value
Description	Sequence number of the import that created this record.
DisplayName	Import Sequence Number
Format	None
IsValidForForm	False
IsValidForRead	True
IsValidForUpdate	False
LogicalName	importsequencenumber
MaxValue	2147483647
MinValue	-2147483648
RequiredLevel	None
Type	Integer

msdyn_defaultAgentInputLanguage

Property	Value
Description	Default language in which customer's messages are translated for an org
DisplayName	Default input language
IsValidForForm	True
IsValidForRead	True
LogicalName	msdyn_defaultagentinputlanguage
RequiredLevel	None
Type	Picklist

msdyn_defaultAgentInputLanguage Choices/Options

Value	Label
1025	Arabic - Saudi Arabia
1026	Bulgarian - Bulgaria
1027	Catalan - Spain
1029	Czech - Czech Republic
1030	Danish - Denmark
1031	German - Germany
1032	Greek - Greece
1033	English - United States
1035	Finnish - Finland
1036	French - France
1037	Hebrew - Israel
1038	Hungarian - Hungary
1040	Italian - Italy
1041	Japanese - Japan
1042	Korean - Korea
1043	Dutch - Netherlands
1044	Norwegian Bokmal - Norway
1045	Polish - Poland
1046	Portuguese - Brazil
1048	Romanian - Romania
1049	Russian - Russia
1050	Croatian - Croatia
1051	Slovak - Slovakia
1053	Swedish - Sweden
1054	Thai - Thailand
1055	Turkish - Türkiye
1057	Indonesian - Indonesia
1058	Ukrainian - Ukraine
1060	Slovenian - Slovenia
1061	Estonian - Estonia
1062	Latvian - Latvia
1063	Lithuanian - Lithuania
1066	Vietnamese - Vietnam
1069	Basque - Spain
1081	Hindi - India
1086	Malay - Malaysia
1087	Kazakh - Kazakhstan
1110	Galician - Spain
2052	Chinese - China
2070	Portuguese - Portugal
2074	Serbian (Latin) - Serbia
3076	Chinese - Hong Kong SAR
3082	Spanish - Spain
3098	Serbian (Cyrillic) - Serbia

msdyn_enable_advance_entity_routing

Property	Value
Description	Setting to change advance entity routing for the org.
DisplayName	Enable advance entity routing
IsValidForForm	True
IsValidForRead	True
LogicalName	msdyn_enable_advance_entity_routing
RequiredLevel	None
Type	Boolean

msdyn_enable_advance_entity_routing Choices/Options

Value	Label
1	Yes
0	No

DefaultValue: False

msdyn_enable_missed_notifications

Property	Value
Description	Setting to change agent status when a notification has been missed.
DisplayName	Enable missed notifications setting
IsValidForForm	True
IsValidForRead	True
LogicalName	msdyn_enable_missed_notifications
RequiredLevel	None
Type	Boolean

msdyn_enable_missed_notifications Choices/Options

Value	Label
1	Yes
0	No

DefaultValue: False

msdyn_enable_supervisor_assign

Property	Value
Description	Enables supervisor assign feature for the org
DisplayName	Enable supervisor assign
IsValidForForm	True
IsValidForRead	True
LogicalName	msdyn_enable_supervisor_assign
RequiredLevel	ApplicationRequired
Type	Boolean

msdyn_enable_supervisor_assign Choices/Options

Value	Label
1	Yes
0	No

DefaultValue: False

msdyn_enable_supervisor_monitor

Property	Value
Description	Enables supervisor monitor feature for the org
DisplayName	Enable supervisor monitor
IsValidForForm	True
IsValidForRead	True
LogicalName	msdyn_enable_supervisor_monitor
RequiredLevel	ApplicationRequired
Type	Boolean

msdyn_enable_supervisor_monitor Choices/Options

Value	Label
1	Yes
0	No

DefaultValue: True

msdyn_enable_unified_routing_diagnostic

Added by: Dynamics 365 UR OmnichanelBase Dependency Solution

Property	Value
Description	Setting to change unified routing diagnostic for the org.
DisplayName	Enable unified routing diagnostic
IsValidForForm	True
IsValidForRead	True
LogicalName	msdyn_enable_unified_routing_diagnostic
RequiredLevel	None
Type	Boolean

msdyn_enable_unified_routing_diagnostic Choices/Options

Value	Label
1	Yes
0	No

DefaultValue: False

msdyn_enable_visitorjourney

Property	Value
Description	Enables self service feature for the org
DisplayName	Enable self service
IsValidForForm	True
IsValidForRead	True
LogicalName	msdyn_enable_visitorjourney
RequiredLevel	ApplicationRequired
Type	Boolean

msdyn_enable_visitorjourney Choices/Options

Value	Label
1	Yes
0	No

DefaultValue: False

msdyn_EnableRealTimeTranslation

Property	Value
Description	Enable real time translation feature for the org
DisplayName	Enable Real Time Translation
IsValidForForm	True
IsValidForRead	True
LogicalName	msdyn_enablerealtimetranslation
RequiredLevel	None
Type	Boolean

msdyn_EnableRealTimeTranslation Choices/Options

Value	Label
1	Yes
0	No

DefaultValue: False

msdyn_enablesoundnotifications

Property	Value
Description	Enable sound notifications feature
DisplayName	Enable sound notifications
IsValidForForm	True
IsValidForRead	True
LogicalName	msdyn_enablesoundnotifications
RequiredLevel	None
Type	Boolean

msdyn_enablesoundnotifications Choices/Options

Value	Label
1	Yes
0	No

DefaultValue: False

msdyn_inactive_presence_lookup

Property	Value
Description	Lookup to display inactive presence settings.
DisplayName	Inactive Presence
IsValidForForm	True
IsValidForRead	True
LogicalName	msdyn_inactive_presence_lookup
RequiredLevel	None
Targets	msdyn_presence
Type	Lookup

msdyn_isdefaultpersonamapped

Property	Value
Description
DisplayName	isdefaultpersonamapped
IsValidForForm	True
IsValidForRead	True
LogicalName	msdyn_isdefaultpersonamapped
RequiredLevel	ApplicationRequired
Type	Boolean

msdyn_isdefaultpersonamapped Choices/Options

Value	Label
1	Yes
0	No

DefaultValue: False

msdyn_ispersonalizationofsoundenabled

Property	Value
Description	Allow agents to create personal sound settings
DisplayName	Allow agents to create personal sound settings
IsValidForForm	True
IsValidForRead	True
LogicalName	msdyn_ispersonalizationofsoundenabled
RequiredLevel	ApplicationRequired
Type	Boolean

msdyn_ispersonalizationofsoundenabled Choices/Options

Value	Label
1	Yes
0	No

DefaultValue: False

msdyn_isPersonalMessagesEnabled

Property	Value
Description	Enable personal messages feature for the org
DisplayName	Enable personal messages
IsValidForForm	True
IsValidForRead	True
LogicalName	msdyn_ispersonalmessagesenabled
RequiredLevel	None
Type	Boolean

msdyn_isPersonalMessagesEnabled Choices/Options

Value	Label
1	Yes
0	No

DefaultValue: False

msdyn_ispersonasecurityrolemappingenabled

Property	Value
Description
DisplayName	ispersonasecurityrolemappingenabled
IsValidForForm	True
IsValidForRead	True
LogicalName	msdyn_ispersonasecurityrolemappingenabled
RequiredLevel	ApplicationRequired
Type	Boolean

msdyn_ispersonasecurityrolemappingenabled Choices/Options

Value	Label
1	Yes
0	No

DefaultValue: True

msdyn_IsSkillBasedRoutingEnabled

Added by: Omnichannel - Skill Based Routing Solution

Property	Value
Description	Enable Skill Based Routing for Agents & Supervisors
DisplayName	Enable Skill Based Routing
IsValidForForm	True
IsValidForRead	True
LogicalName	msdyn_isskillbasedroutingenabled
RequiredLevel	None
Type	Boolean

msdyn_IsSkillBasedRoutingEnabled Choices/Options

Value	Label
1	Yes
0	No

DefaultValue: False

msdyn_IsUpdateSkillsEnabled

Added by: Omnichannel - SBR Patch Solution

Property	Value
Description	This will enable agents to view and update skills for a conversation.
DisplayName	Enable update skill control
IsValidForForm	True
IsValidForRead	True
LogicalName	msdyn_isupdateskillsenabled
RequiredLevel	None
Type	Boolean

msdyn_IsUpdateSkillsEnabled Choices/Options

Value	Label
1	Yes
0	No

DefaultValue: False

msdyn_maskforagent

Property	Value
Description	Mask agent data
DisplayName	Mask for agent
IsValidForForm	True
IsValidForRead	True
LogicalName	msdyn_maskforagent
RequiredLevel	None
Type	Boolean

msdyn_maskforagent Choices/Options

Value	Label
1	Yes
0	No

DefaultValue: False

msdyn_maskforcustomer

Property	Value
Description	Mask customer data
DisplayName	Mask for customer
IsValidForForm	True
IsValidForRead	True
LogicalName	msdyn_maskforcustomer
RequiredLevel	None
Type	Boolean

msdyn_maskforcustomer Choices/Options

Value	Label
1	Yes
0	No

DefaultValue: True

msdyn_name

Property	Value
Description	The name of the custom entity.
DisplayName	Name
FormatName	Text
IsLocalizable	False
IsValidForForm	True
IsValidForRead	True
LogicalName	msdyn_name
MaxLength	100
RequiredLevel	ApplicationRequired
Type	String

msdyn_omnichannelconfigurationId

Property	Value
Description	Unique identifier for entity instances
DisplayName	Omnichannel Configuration
IsValidForForm	False
IsValidForRead	True
IsValidForUpdate	False
LogicalName	msdyn_omnichannelconfigurationid
RequiredLevel	SystemRequired
Type	Uniqueidentifier

msdyn_SoundFormControl

Property	Value
Description	Field to host sound form control
DisplayName	Sound Form Control
FormatName	Text
IsLocalizable	False
IsValidForForm	True
IsValidForRead	True
LogicalName	msdyn_soundformcontrol
MaxLength	100
RequiredLevel	None
Type	String

msdyn_translationwebresourceurl

Property	Value
Description	Webresource URL used for real time translation of the messages
DisplayName	Web resource URL
Format	Text
IsLocalizable	False
IsValidForForm	True
IsValidForRead	True
LogicalName	msdyn_translationwebresourceurl
MaxLength	2000
RequiredLevel	None
Type	Memo

OverriddenCreatedOn

Property	Value
DateTimeBehavior	UserLocal
Description	Date and time that the record was migrated.
DisplayName	Record Created On
Format	DateOnly
IsValidForForm	False
IsValidForRead	True
IsValidForUpdate	False
LogicalName	overriddencreatedon
RequiredLevel	None
Type	DateTime

statecode

Property	Value
Description	Status of the Omnichannel Configuration
DisplayName	Status
IsValidForCreate	False
IsValidForForm	True
IsValidForRead	True
LogicalName	statecode
RequiredLevel	SystemRequired
Type	State

statecode Choices/Options

Value	Label	DefaultStatus	InvariantName
0	Active	1	Active
1	Inactive	2	Inactive

statuscode

Property	Value
Description	Reason for the status of the Omnichannel Configuration
DisplayName	Status Reason
IsValidForForm	True
IsValidForRead	True
LogicalName	statuscode
RequiredLevel	None
Type	Status

statuscode Choices/Options

Value	Label	State
1	Active	0
2	Inactive	1

TimeZoneRuleVersionNumber

Property	Value
Description	For internal use only.
DisplayName	Time Zone Rule Version Number
Format	None
IsValidForForm	False
IsValidForRead	True
LogicalName	timezoneruleversionnumber
MaxValue	2147483647
MinValue	-1
RequiredLevel	None
Type	Integer

UTCConversionTimeZoneCode

Property	Value
Description	Time zone code that was in use when the record was created.
DisplayName	UTC Conversion Time Zone Code
Format	None
IsValidForForm	False
IsValidForRead	True
LogicalName	utcconversiontimezonecode
MaxValue	2147483647
MinValue	-1
RequiredLevel	None
Type	Integer

Read-only columns/attributes

These columns/attributes return false for both IsValidForCreate or IsValidForUpdate. Listed by SchemaName.

• CreatedBy
• CreatedByName
• CreatedByYomiName
• CreatedOn
• CreatedOnBehalfBy
• CreatedOnBehalfByName
• CreatedOnBehalfByYomiName
• ModifiedBy
• ModifiedByName
• ModifiedByYomiName
• ModifiedOn
• ModifiedOnBehalfBy
• ModifiedOnBehalfByName
• ModifiedOnBehalfByYomiName
• msdyn_inactive_presence_lookupName
• OrganizationId
• OrganizationIdName
• VersionNumber

CreatedBy

Added by: Active Solution Solution

Property	Value
Description	Unique identifier of the user who created the record.
DisplayName	Created By
IsValidForForm	True
IsValidForRead	True
LogicalName	createdby
RequiredLevel	None
Targets	systemuser
Type	Lookup

CreatedByName

Added by: Active Solution Solution

Property	Value
Description
DisplayName
FormatName	Text
IsLocalizable	False
IsValidForForm	False
IsValidForRead	True
LogicalName	createdbyname
MaxLength	100
RequiredLevel	None
Type	String

CreatedByYomiName

Added by: Active Solution Solution

Property	Value
Description
DisplayName
FormatName	Text
IsLocalizable	False
IsValidForForm	False
IsValidForRead	True
LogicalName	createdbyyominame
MaxLength	100
RequiredLevel	SystemRequired
Type	String

CreatedOn

Property	Value
DateTimeBehavior	UserLocal
Description	Date and time when the record was created.
DisplayName	Created On
Format	DateAndTime
IsValidForForm	True
IsValidForRead	True
LogicalName	createdon
RequiredLevel	None
Type	DateTime

CreatedOnBehalfBy

Added by: Active Solution Solution

Property	Value
Description	Unique identifier of the delegate user who created the record.
DisplayName	Created By (Delegate)
IsValidForForm	True
IsValidForRead	True
LogicalName	createdonbehalfby
RequiredLevel	None
Targets	systemuser
Type	Lookup

CreatedOnBehalfByName

Added by: Active Solution Solution

Property	Value
Description
DisplayName
FormatName	Text
IsLocalizable	False
IsValidForForm	False
IsValidForRead	True
LogicalName	createdonbehalfbyname
MaxLength	100
RequiredLevel	None
Type	String

CreatedOnBehalfByYomiName

Added by: Active Solution Solution

Property	Value
Description
DisplayName
FormatName	Text
IsLocalizable	False
IsValidForForm	False
IsValidForRead	True
LogicalName	createdonbehalfbyyominame
MaxLength	100
RequiredLevel	SystemRequired
Type	String

ModifiedBy

Added by: Active Solution Solution

Property	Value
Description	Unique identifier of the user who modified the record.
DisplayName	Modified By
IsValidForForm	True
IsValidForRead	True
LogicalName	modifiedby
RequiredLevel	None
Targets	systemuser
Type	Lookup

ModifiedByName

Added by: Active Solution Solution

Property	Value
Description
DisplayName
FormatName	Text
IsLocalizable	False
IsValidForForm	False
IsValidForRead	True
LogicalName	modifiedbyname
MaxLength	100
RequiredLevel	None
Type	String

ModifiedByYomiName

Added by: Active Solution Solution

Property	Value
Description
DisplayName
FormatName	Text
IsLocalizable	False
IsValidForForm	False
IsValidForRead	True
LogicalName	modifiedbyyominame
MaxLength	100
RequiredLevel	SystemRequired
Type	String

ModifiedOn

Property	Value
DateTimeBehavior	UserLocal
Description	Date and time when the record was modified.
DisplayName	Modified On
Format	DateAndTime
IsValidForForm	True
IsValidForRead	True
LogicalName	modifiedon
RequiredLevel	None
Type	DateTime

ModifiedOnBehalfBy

Added by: Active Solution Solution

Property	Value
Description	Unique identifier of the delegate user who modified the record.
DisplayName	Modified By (Delegate)
IsValidForForm	True
IsValidForRead	True
LogicalName	modifiedonbehalfby
RequiredLevel	None
Targets	systemuser
Type	Lookup

ModifiedOnBehalfByName

Added by: Active Solution Solution

Property	Value
Description
DisplayName
FormatName	Text
IsLocalizable	False
IsValidForForm	False
IsValidForRead	True
LogicalName	modifiedonbehalfbyname
MaxLength	100
RequiredLevel	None
Type	String

ModifiedOnBehalfByYomiName

Added by: Active Solution Solution

Property	Value
Description
DisplayName
FormatName	Text
IsLocalizable	False
IsValidForForm	False
IsValidForRead	True
LogicalName	modifiedonbehalfbyyominame
MaxLength	100
RequiredLevel	SystemRequired
Type	String

msdyn_inactive_presence_lookupName

Property	Value
Description
DisplayName
FormatName	Text
IsLocalizable	False
IsValidForForm	False
IsValidForRead	True
LogicalName	msdyn_inactive_presence_lookupname
MaxLength	100
RequiredLevel	None
Type	String

OrganizationId

Added by: Active Solution Solution

Property	Value
Description	Unique identifier for the organization
DisplayName	Organization Id
IsValidForForm	False
IsValidForRead	True
LogicalName	organizationid
RequiredLevel	None
Targets	organization
Type	Lookup

OrganizationIdName

Added by: Active Solution Solution

Property	Value
Description
DisplayName
FormatName	Text
IsLocalizable	False
IsValidForForm	False
IsValidForRead	True
LogicalName	organizationidname
MaxLength	100
RequiredLevel	SystemRequired
Type	String

VersionNumber

Added by: Active Solution Solution

Property	Value
Description	Version Number
DisplayName	Version Number
IsValidForForm	False
IsValidForRead	True
LogicalName	versionnumber
MaxValue	9223372036854775807
MinValue	-9223372036854775808
RequiredLevel	None
Type	BigInt

Related information

Web API Reference