msdyn_occhannelconfiguration Entity Reference

Artículo
11/23/2023

Omnichannel for Customer Service offers a suite of capabilities that extend the power of Dynamics 365 Customer Service Enterprise to enable organizations to instantly connect and engage with their customers across digital messaging channels. An additional license is required to access Omnichannel for Customer Service. For more information, see the Dynamics 365 Customer Service pricing overview and Dynamics 365 Customer Service pricing plan pages.

Channel Configuration

Added by: Omnichannel – Base Solution

Messages

Message	Web API Operation	SDK Assembly
Create	POST [org URI]/api/data/v9.1/msdyn_occhannelconfigurations See Create	CreateRequest or Create
Delete	DELETE [org URI]/api/data/v9.1/msdyn_occhannelconfigurations(msdyn_occhannelconfigurationid) See Delete	DeleteRequest or Delete
IsValidStateTransition	IsValidStateTransition Function	IsValidStateTransitionRequest
Retrieve	GET [org URI]/api/data/v9.1/msdyn_occhannelconfigurations(msdyn_occhannelconfigurationid) See Retrieve	RetrieveRequest or Retrieve
RetrieveMultiple	GET [org URI]/api/data/v9.1/msdyn_occhannelconfigurations See Query Data	RetrieveMultipleRequest or RetrieveMultiple
SetState	PATCH [org URI]/api/data/v9.1/msdyn_occhannelconfigurations(msdyn_occhannelconfigurationid) Update `statecode` and `statuscode` properties.	SetStateRequest
Update	PATCH [org URI]/api/data/v9.1/msdyn_occhannelconfigurations(msdyn_occhannelconfigurationid) See Update	UpdateRequest or Update

Entity Properties

Property	Value
CollectionSchemaName	msdyn_occhannelconfigurations
DisplayCollectionName	Channel Configurations
DisplayName	Channel Configuration
EntitySetName	msdyn_occhannelconfigurations
IsBPFEntity	False
LogicalCollectionName	msdyn_occhannelconfigurations
LogicalName	msdyn_occhannelconfiguration
OwnershipType	OrganizationOwned
PrimaryIdAttribute	msdyn_occhannelconfigurationid
PrimaryNameAttribute	msdyn_name
SchemaName	msdyn_occhannelconfiguration

Writable attributes

These attributes return true for either IsValidForCreate or IsValidForUpdate (usually both). Listed by SchemaName.

ImportSequenceNumber
msdyn_closeconversationifoooh
msdyn_enabletransfertoooohqueue
msdyn_engagementcontext
msdyn_name
msdyn_occhannelconfigurationId
msdyn_privacytermsaccepted
msdyn_privacytermsversion
msdyn_streamsource
OverriddenCreatedOn
statecode
statuscode
TimeZoneRuleVersionNumber
UTCConversionTimeZoneCode

ImportSequenceNumber

Property	Value
Description	Sequence number of the import that created this record.
DisplayName	Import Sequence Number
Format	None
IsValidForForm	False
IsValidForRead	True
IsValidForUpdate	False
LogicalName	importsequencenumber
MaxValue	2147483647
MinValue	-2147483648
RequiredLevel	None
Type	Integer

msdyn_closeconversationifoooh

Added by: Omnichannel - Base Patch Solution

Property	Value
Description	Specifies whether the conversation should be closed when it is created out of operating hours
DisplayName	Close Conversation If Outside Of OperatingHours
IsValidForForm	True
IsValidForRead	True
LogicalName	msdyn_closeconversationifoooh
RequiredLevel	ApplicationRequired
Type	Boolean

msdyn_closeconversationifoooh Options

Value	Label
1	Yes
0	No

DefaultValue: False

msdyn_enabletransfertoooohqueue

Added by: Omnichannel - Base Patch Solution

Property	Value
Description	Specifies whether the conversation can be transferred to an out of operating hour queue
DisplayName	Enable Transfer to Outside Of OperatingHours Queue
IsValidForForm	True
IsValidForRead	True
LogicalName	msdyn_enabletransfertoooohqueue
RequiredLevel	ApplicationRequired
Type	Boolean

msdyn_enabletransfertoooohqueue Options

Value	Label
1	Yes
0	No

DefaultValue: False

msdyn_engagementcontext

Added by: Omnichannel - Base Patch Solution

Property	Value
Description	Entity carrying the engagement context details of the channel.
DisplayName	Engagement Context
FormatName	Text
IsLocalizable	False
IsValidForForm	True
IsValidForRead	True
LogicalName	msdyn_engagementcontext
MaxLength	128
RequiredLevel	None
Type	String

msdyn_name

Property	Value
Description	The name of the custom entity.
DisplayName	Name
FormatName	Text
IsLocalizable	False
IsValidForForm	True
IsValidForRead	True
LogicalName	msdyn_name
MaxLength	100
RequiredLevel	ApplicationRequired
Type	String

msdyn_occhannelconfigurationId

Property	Value
Description	Unique identifier for entity instances
DisplayName	Channel Configuration
IsValidForForm	False
IsValidForRead	True
IsValidForUpdate	False
LogicalName	msdyn_occhannelconfigurationid
RequiredLevel	SystemRequired
Type	Uniqueidentifier

msdyn_privacytermsaccepted

Added by: Omnichannel - Base Patch Solution

Property	Value
Description	Indicates whether the Privacy Terms has been accepted by the user or not.
DisplayName	Privacy terms accepted
IsValidForForm	True
IsValidForRead	True
LogicalName	msdyn_privacytermsaccepted
RequiredLevel	None
Type	Boolean

msdyn_privacytermsaccepted Options

Value	Label
1	Yes
0	No

DefaultValue: False

msdyn_privacytermsversion

Added by: Omnichannel - Base Patch Solution

Property	Value
Description	The version of the privacy terms.
DisplayName	Privacy terms version
FormatName	Text
IsLocalizable	False
IsValidForForm	True
IsValidForRead	True
LogicalName	msdyn_privacytermsversion
MaxLength	20
RequiredLevel	None
Type	String

msdyn_streamsource

Property	Value
Description	Stream source of the channel e.g. LiveChat, SMS, Facebook etc
DisplayName	Stream Source
IsValidForForm	True
IsValidForRead	True
LogicalName	msdyn_streamsource
RequiredLevel	ApplicationRequired
Type	Picklist

msdyn_streamsource Options

Value	Label
19241000	Microsoft Teams
192300000	WhatsApp
192310000	LINE
192320000	WeChat
192330000	Facebook
192340000	SMS
192350000	Entity Records
192350001	Twitter
192350002	Custom
192360000	Live chat
192370000	Voice
192380000	Video
192390000	Co-browse
192400000	Screen sharing

OverriddenCreatedOn

Property	Value
DateTimeBehavior	UserLocal
Description	Date and time that the record was migrated.
DisplayName	Record Created On
Format	DateOnly
IsValidForForm	False
IsValidForRead	True
IsValidForUpdate	False
LogicalName	overriddencreatedon
RequiredLevel	None
Type	DateTime

statecode

Property	Value
Description	Status of the Channel Configuration
DisplayName	Status
IsValidForCreate	False
IsValidForForm	True
IsValidForRead	True
LogicalName	statecode
RequiredLevel	SystemRequired
Type	State

statecode Options

Value	Label	DefaultStatus	InvariantName
0	Active	1	Active
1	Inactive	2	Inactive

statuscode

Property	Value
Description	Reason for the status of the Channel Configuration
DisplayName	Status Reason
IsValidForForm	True
IsValidForRead	True
LogicalName	statuscode
RequiredLevel	None
Type	Status

statuscode Options

Value	Label	State
1	Active	0
2	Inactive	1

TimeZoneRuleVersionNumber

Property	Value
Description	For internal use only.
DisplayName	Time Zone Rule Version Number
Format	None
IsValidForForm	False
IsValidForRead	True
LogicalName	timezoneruleversionnumber
MaxValue	2147483647
MinValue	-1
RequiredLevel	None
Type	Integer

UTCConversionTimeZoneCode

Property	Value
Description	Time zone code that was in use when the record was created.
DisplayName	UTC Conversion Time Zone Code
Format	None
IsValidForForm	False
IsValidForRead	True
LogicalName	utcconversiontimezonecode
MaxValue	2147483647
MinValue	-1
RequiredLevel	None
Type	Integer

Read-only attributes

These attributes return false for both IsValidForCreate or IsValidForUpdate. Listed by SchemaName.

CreatedBy
CreatedByName
CreatedByYomiName
CreatedOn
CreatedOnBehalfBy
CreatedOnBehalfByName
CreatedOnBehalfByYomiName
ModifiedBy
ModifiedByName
ModifiedByYomiName
ModifiedOn
ModifiedOnBehalfBy
ModifiedOnBehalfByName
ModifiedOnBehalfByYomiName
OrganizationId
OrganizationIdName
VersionNumber