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msdyn_agentcapacityupdatehistory Entity Reference

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Omnichannel for Customer Service offers a suite of capabilities that extend the power of Dynamics 365 Customer Service Enterprise to enable organizations to instantly connect and engage with their customers across digital messaging channels. An additional license is required to access Omnichannel for Customer Service. For more information, see the Dynamics 365 Customer Service pricing overview and Dynamics 365 Customer Service pricing plan pages.

The entity used to store changes to the agent’s history of capacity updates against capacity profiles.

Added by: Dynamics 365 UR Omnichanel Base Dependency Solution

Messages

Message Web API Operation SDK Assembly
Assign PATCH [org URI]/api/data/v9.0/msdyn_agentcapacityupdatehistories(msdyn_agentcapacityupdatehistoryid)
Update ownerid property.		 AssignRequest
Create POST [org URI]/api/data/v9.0/msdyn_agentcapacityupdatehistories
See Create		 CreateRequest or
Create
Delete DELETE [org URI]/api/data/v9.0/msdyn_agentcapacityupdatehistories(msdyn_agentcapacityupdatehistoryid)
See Delete		 DeleteRequest or
Delete
GrantAccess GrantAccess Action GrantAccessRequest
IsValidStateTransition IsValidStateTransition Function IsValidStateTransitionRequest
ModifyAccess ModifyAccess Action ModifyAccessRequest
Retrieve GET [org URI]/api/data/v9.0/msdyn_agentcapacityupdatehistories(msdyn_agentcapacityupdatehistoryid)
See Retrieve		 RetrieveRequest or
Retrieve
RetrieveMultiple GET [org URI]/api/data/v9.0/msdyn_agentcapacityupdatehistories
See Query Data		 RetrieveMultipleRequest or
RetrieveMultiple
RetrievePrincipalAccess RetrievePrincipalAccess Function RetrievePrincipalAccessRequest
RetrieveSharedPrincipalsAndAccess RetrieveSharedPrincipalsAndAccess Function RetrieveSharedPrincipalsAndAccessRequest
RevokeAccess RevokeAccess Action RevokeAccessRequest
SetState PATCH [org URI]/api/data/v9.0/msdyn_agentcapacityupdatehistories(msdyn_agentcapacityupdatehistoryid)
Update statecode and statuscode properties.		 SetStateRequest
Update PATCH [org URI]/api/data/v9.0/msdyn_agentcapacityupdatehistories(msdyn_agentcapacityupdatehistoryid)
See Update		 UpdateRequest or
Update

Properties

Property Value
CollectionSchemaName msdyn_agentcapacityupdatehistories
DisplayCollectionName Agent capacity update histories
DisplayName Agent capacity update history
EntitySetName msdyn_agentcapacityupdatehistories
IsBPFEntity False
LogicalCollectionName msdyn_agentcapacityupdatehistories
LogicalName msdyn_agentcapacityupdatehistory
OwnershipType UserOwned
PrimaryIdAttribute msdyn_agentcapacityupdatehistoryid
PrimaryNameAttribute msdyn_name
SchemaName msdyn_agentcapacityupdatehistory

Writable columns/attributes

These columns/attributes return true for either IsValidForCreate or IsValidForUpdate (usually both). Listed by SchemaName.

ImportSequenceNumber

Property Value
Description Sequence number of the import that created this record.
DisplayName Import Sequence Number
Format None
IsValidForForm False
IsValidForRead True
IsValidForUpdate False
LogicalName importsequencenumber
MaxValue 2147483647
MinValue -2147483648
RequiredLevel None
Type Integer

msdyn_agentcapacityupdatehistoryId

Property Value
Description Unique identifier for entity instances
DisplayName Agent capacity update history
IsValidForForm False
IsValidForRead True
IsValidForUpdate False
LogicalName msdyn_agentcapacityupdatehistoryid
RequiredLevel SystemRequired
Type Uniqueidentifier

msdyn_agentid

Property Value
Description
DisplayName Agent id
IsValidForForm True
IsValidForRead True
LogicalName msdyn_agentid
RequiredLevel None
Targets systemuser
Type Lookup

msdyn_availablecapacityprofileunits

Property Value
Description Available Capacity Profile Units
DisplayName Available Capacity Profile Units
Format None
IsValidForForm True
IsValidForRead True
LogicalName msdyn_availablecapacityprofileunits
MaxValue 2147483647
MinValue -2147483648
RequiredLevel None
Type Integer

msdyn_blockassignment

Property Value
Description When the work item limit is reached, a new work item won't be automatically assigned to the agent
DisplayName Block Assignment
IsValidForForm True
IsValidForRead True
LogicalName msdyn_blockassignment
RequiredLevel None
Type Boolean

msdyn_blockassignment Choices/Options

Value Label
1 Yes
0 No

DefaultValue: False

msdyn_capacityprofileid

Property Value
Description Lookup to msdyn_capacityprofile entity
DisplayName Capacity profile id
IsValidForForm True
IsValidForRead True
LogicalName msdyn_capacityprofileid
RequiredLevel None
Targets msdyn_capacityprofile
Type Lookup

msdyn_defaultmaxunits

Property Value
Description The default max units of the capacity profile.
DisplayName Default Max Units
Format None
IsValidForForm True
IsValidForRead True
LogicalName msdyn_defaultmaxunits
MaxValue 2147483647
MinValue -2147483648
RequiredLevel None
Type Integer

msdyn_endtime

Property Value
DateTimeBehavior UserLocal
Description End of current capacity update
DisplayName End Time
Format DateOnly
IsValidForForm True
IsValidForRead True
LogicalName msdyn_endtime
RequiredLevel None
Type DateTime

msdyn_isforceassignment

Property Value
Description Is force assigned by supervisor
DisplayName Is Force Assignment
IsValidForForm True
IsValidForRead True
LogicalName msdyn_isforceassignment
RequiredLevel None
Type Boolean

msdyn_isforceassignment Choices/Options

Value Label
1 Yes
0 No

DefaultValue: False

msdyn_isunitbased

Property Value
Description Indicates if the capacity update is unit based or not
DisplayName Is unit based
IsValidForForm True
IsValidForRead True
LogicalName msdyn_isunitbased
RequiredLevel None
Type Boolean

msdyn_isunitbased Choices/Options

Value Label
1 Yes
0 No

DefaultValue: False

msdyn_name

Property Value
Description The name of the custom entity.
DisplayName Name
FormatName Text
IsLocalizable False
IsValidForForm True
IsValidForRead True
LogicalName msdyn_name
MaxLength 100
RequiredLevel ApplicationRequired
Type String

msdyn_presenceid

Property Value
Description
DisplayName Presence Id
IsValidForForm True
IsValidForRead True
LogicalName msdyn_presenceid
RequiredLevel None
Targets msdyn_presence
Type Lookup

msdyn_resetduration

Property Value
Description The reset duration of the capacity profile.
DisplayName Reset Duration
Format None
IsValidForForm True
IsValidForRead True
LogicalName msdyn_resetduration
MaxValue 2147483647
MinValue -2147483648
RequiredLevel None
Type Integer

msdyn_sessionid

Property Value
Description
DisplayName Session Id
IsValidForForm True
IsValidForRead True
LogicalName msdyn_sessionid
RequiredLevel None
Targets msdyn_ocsession
Type Lookup

msdyn_starttime

Property Value
DateTimeBehavior UserLocal
Description Start of a capacity update
DisplayName Start Time
Format DateOnly
IsValidForForm True
IsValidForRead True
LogicalName msdyn_starttime
RequiredLevel None
Type DateTime

OverriddenCreatedOn

Property Value
DateTimeBehavior UserLocal
Description Date and time that the record was migrated.
DisplayName Record Created On
Format DateOnly
IsValidForForm False
IsValidForRead True
IsValidForUpdate False
LogicalName overriddencreatedon
RequiredLevel None
Type DateTime

OwnerId

Added by: Active Solution Solution

Property Value
Description Owner Id
DisplayName Owner
IsValidForForm True
IsValidForRead True
LogicalName ownerid
RequiredLevel SystemRequired
Targets systemuser,team
Type Owner

OwnerIdType

Added by: Active Solution Solution

Property Value
Description Owner Id Type
DisplayName
IsValidForForm False
IsValidForRead True
LogicalName owneridtype
RequiredLevel SystemRequired
Type EntityName

statecode

Property Value
Description Status of the Agent capacity update history
DisplayName Status
IsValidForCreate False
IsValidForForm True
IsValidForRead True
LogicalName statecode
RequiredLevel SystemRequired
Type State

statecode Choices/Options

Value Label DefaultStatus InvariantName
0 Active 1 Active
1 Inactive 2 Inactive

statuscode

Property Value
Description Reason for the status of the Agent capacity update history
DisplayName Status Reason
IsValidForForm True
IsValidForRead True
LogicalName statuscode
RequiredLevel None
Type Status

statuscode Choices/Options

Value Label State
1 Active 0
2 Inactive 1

TimeZoneRuleVersionNumber

Property Value
Description For internal use only.
DisplayName Time Zone Rule Version Number
Format None
IsValidForForm False
IsValidForRead True
LogicalName timezoneruleversionnumber
MaxValue 2147483647
MinValue -1
RequiredLevel None
Type Integer

UTCConversionTimeZoneCode

Property Value
Description Time zone code that was in use when the record was created.
DisplayName UTC Conversion Time Zone Code
Format None
IsValidForForm False
IsValidForRead True
LogicalName utcconversiontimezonecode
MaxValue 2147483647
MinValue -1
RequiredLevel None
Type Integer

Read-only columns/attributes

These columns/attributes return false for both IsValidForCreate or IsValidForUpdate. Listed by SchemaName.

CreatedBy

Added by: Active Solution Solution

Property Value
Description Unique identifier of the user who created the record.
DisplayName Created By
IsValidForForm True
IsValidForRead True
LogicalName createdby
RequiredLevel None
Targets systemuser
Type Lookup

CreatedByName

Added by: Active Solution Solution

Property Value
Description
DisplayName
FormatName Text
IsLocalizable False
IsValidForForm False
IsValidForRead True
LogicalName createdbyname
MaxLength 100
RequiredLevel None
Type String

CreatedByYomiName

Added by: Active Solution Solution

Property Value
Description
DisplayName
FormatName Text
IsLocalizable False
IsValidForForm False
IsValidForRead True
LogicalName createdbyyominame
MaxLength 100
RequiredLevel SystemRequired
Type String

CreatedOn

Property Value
DateTimeBehavior UserLocal
Description Date and time when the record was created.
DisplayName Created On
Format DateAndTime
IsValidForForm True
IsValidForRead True
LogicalName createdon
RequiredLevel None
Type DateTime

CreatedOnBehalfBy

Added by: Active Solution Solution

Property Value
Description Unique identifier of the delegate user who created the record.
DisplayName Created By (Delegate)
IsValidForForm True
IsValidForRead True
LogicalName createdonbehalfby
RequiredLevel None
Targets systemuser
Type Lookup

CreatedOnBehalfByName

Added by: Active Solution Solution

Property Value
Description
DisplayName
FormatName Text
IsLocalizable False
IsValidForForm False
IsValidForRead True
LogicalName createdonbehalfbyname
MaxLength 100
RequiredLevel None
Type String

CreatedOnBehalfByYomiName

Added by: Active Solution Solution

Property Value
Description
DisplayName
FormatName Text
IsLocalizable False
IsValidForForm False
IsValidForRead True
LogicalName createdonbehalfbyyominame
MaxLength 100
RequiredLevel SystemRequired
Type String

ModifiedBy

Added by: Active Solution Solution

Property Value
Description Unique identifier of the user who modified the record.
DisplayName Modified By
IsValidForForm True
IsValidForRead True
LogicalName modifiedby
RequiredLevel None
Targets systemuser
Type Lookup

ModifiedByName

Added by: Active Solution Solution

Property Value
Description
DisplayName
FormatName Text
IsLocalizable False
IsValidForForm False
IsValidForRead True
LogicalName modifiedbyname
MaxLength 100
RequiredLevel None
Type String

ModifiedByYomiName

Added by: Active Solution Solution

Property Value
Description
DisplayName
FormatName Text
IsLocalizable False
IsValidForForm False
IsValidForRead True
LogicalName modifiedbyyominame
MaxLength 100
RequiredLevel SystemRequired
Type String

ModifiedOn

Property Value
DateTimeBehavior UserLocal
Description Date and time when the record was modified.
DisplayName Modified On
Format DateAndTime
IsValidForForm True
IsValidForRead True
LogicalName modifiedon
RequiredLevel None
Type DateTime

ModifiedOnBehalfBy

Added by: Active Solution Solution

Property Value
Description Unique identifier of the delegate user who modified the record.
DisplayName Modified By (Delegate)
IsValidForForm True
IsValidForRead True
LogicalName modifiedonbehalfby
RequiredLevel None
Targets systemuser
Type Lookup

ModifiedOnBehalfByName

Added by: Active Solution Solution

Property Value
Description
DisplayName
FormatName Text
IsLocalizable False
IsValidForForm False
IsValidForRead True
LogicalName modifiedonbehalfbyname
MaxLength 100
RequiredLevel None
Type String

ModifiedOnBehalfByYomiName

Added by: Active Solution Solution

Property Value
Description
DisplayName
FormatName Text
IsLocalizable False
IsValidForForm False
IsValidForRead True
LogicalName modifiedonbehalfbyyominame
MaxLength 100
RequiredLevel SystemRequired
Type String

msdyn_agentidName

Property Value
Description
DisplayName
FormatName Text
IsLocalizable False
IsValidForForm False
IsValidForRead True
LogicalName msdyn_agentidname
MaxLength 200
RequiredLevel None
Type String

msdyn_agentidYomiName

Property Value
Description
DisplayName
FormatName Text
IsLocalizable False
IsValidForForm False
IsValidForRead True
LogicalName msdyn_agentidyominame
MaxLength 200
RequiredLevel None
Type String

msdyn_capacityprofileidName

Property Value
Description
DisplayName
FormatName Text
IsLocalizable False
IsValidForForm False
IsValidForRead True
LogicalName msdyn_capacityprofileidname
MaxLength 100
RequiredLevel None
Type String

msdyn_presenceidName

Property Value
Description
DisplayName
FormatName Text
IsLocalizable False
IsValidForForm False
IsValidForRead True
LogicalName msdyn_presenceidname
MaxLength 100
RequiredLevel None
Type String

msdyn_sessionidName

Property Value
Description
DisplayName
FormatName Text
IsLocalizable False
IsValidForForm False
IsValidForRead True
LogicalName msdyn_sessionidname
MaxLength 200
RequiredLevel None
Type String

OwnerIdName

Added by: Active Solution Solution

Property Value
Description Name of the owner
DisplayName
FormatName Text
IsLocalizable False
IsValidForForm False
IsValidForRead True
LogicalName owneridname
MaxLength 100
RequiredLevel SystemRequired
Type String

OwnerIdYomiName

Added by: Active Solution Solution

Property Value
Description Yomi name of the owner
DisplayName
FormatName Text
IsLocalizable False
IsValidForForm False
IsValidForRead True
LogicalName owneridyominame
MaxLength 100
RequiredLevel SystemRequired
Type String

OwningBusinessUnit

Added by: Active Solution Solution

Property Value
Description Unique identifier for the business unit that owns the record
DisplayName Owning Business Unit
IsValidForForm True
IsValidForRead True
LogicalName owningbusinessunit
RequiredLevel None
Targets businessunit
Type Lookup

OwningBusinessUnitName

Added by: Active Solution Solution

Property Value
Description
DisplayName
FormatName Text
IsLocalizable False
IsValidForForm False
IsValidForRead True
LogicalName owningbusinessunitname
MaxLength 100
RequiredLevel SystemRequired
Type String

OwningTeam

Added by: Active Solution Solution

Property Value
Description Unique identifier for the team that owns the record.
DisplayName Owning Team
IsValidForForm False
IsValidForRead True
LogicalName owningteam
RequiredLevel None
Targets team
Type Lookup

OwningUser

Added by: Active Solution Solution

Property Value
Description Unique identifier for the user that owns the record.
DisplayName Owning User
IsValidForForm False
IsValidForRead True
LogicalName owninguser
RequiredLevel None
Targets systemuser
Type Lookup

VersionNumber

Added by: Active Solution Solution

Property Value
Description Version Number
DisplayName Version Number
IsValidForForm False
IsValidForRead True
LogicalName versionnumber
MaxValue 9223372036854775807
MinValue -9223372036854775808
RequiredLevel None
Type BigInt

Introduction to Omnichannel for Customer Service
Developer guide for Omnichannel for Customer Service
Manage historical data of capacity updates for agents