Tikit
Extend conversational ticketing built for Microsoft Teams with activities to create tickets in response to events or update tickets with more information as context changes.
This connector is available in the following products and regions:
| Service | Class | Regions |
|---|---|---|
| Logic Apps | Standard | All Logic Apps regions except the following: - Azure China regions - US Department of Defense (DoD) |
| Power Automate | Premium | All Power Automate regions except the following: - US Government (GCC High) - China Cloud operated by 21Vianet - US Department of Defense (DoD) |
| Power Apps | Premium | All Power Apps regions except the following: - US Government (GCC High) - China Cloud operated by 21Vianet - US Department of Defense (DoD) |
| Contact | |
|---|---|
| Name | Tikit Support |
| URL | https://help.tikit.ai/ |
| help@tikit.ai |
| Connector Metadata | |
|---|---|
| Publisher | Cireson |
| Website | https://www.tikit.ai/ |
| Privacy policy | https://www.tikit.ai/privacy-statement/ |
| Categories | IT Operations;Productivity |
Tikit
Tikit for Microsoft Teams enables conversational ticketing in a system you already use. Turn messages from chat into tickets, authenticate with M365 single sign on, deflect common questions with artificial intelligence and report with Power BI.
Publisher: Cireson
Prerequisites
You will need to have an active Tikit, Microsoft 365 ITSM subscription to leverage this connector.
Supported Operations
When a Ticket is Created
This will trigger when a ticket is created
When a Ticket is Updated
This will trigger when a ticket is updated
When a Comment is left on a Ticket
This will trigger when a comment is left on a ticket
When a Lifecycle Transitions to a Phase
This will trigger anytime a specific Phase begins
When a Lifecycle Power Automate Task Becomes Active
This will trigger anytime a specific Power Automate Task becomes Active
When a Lifecycle Transition Engages
This will trigger anytime a specific Transition is executed
Create New Ticket
This action will give you the ability to create new ticket.
Update a Ticket
This action will give you the ability to update specific ticket.
Add Comment to a ticket
This action will give you the ability to add a comment to a specific ticket by specifying the ticket Id. You can also make the comment public or private.
Get Ticket
This action will give you the ability to get specific ticket by specifying the ticket Id.
Get all tickets
This action will give you the ability to get all tickets. You can also customize your query base on OData filter.
Get File(s) Attached to a Ticket
This action will give you the ability to get all files attached to a specific ticket by specifying the ticket Id.
Add Approval
This Action gives you the ability to add an Approval to a Ticket
Get Approvals
This returns one or many Approvals associated with a Ticket
Update Approval
This action lets you update properties of a single Approval
Add Task
This Action gives you the ability to add a Task to a Ticket
Get Tasks
This returns one or many Tasks associated with a Ticket
Update Task
This action lets you update properties of a single Task
Get Power Automate Tasks
This returns one or many Power Automate Tasks associated with a Ticket
Update Power Automate Task
This action lets you change the Status of a Power Automate Task as it exists within Tikit
Obtaining Credentials
Create an access (API) token at https://web.tikit.ai/settings/token
Creating a connection
The connector supports the following authentication types:
| Default | Parameters for creating connection. | All regions | Not shareable |
Default
Applicable: All regions
Parameters for creating connection.
This is not shareable connection. If the power app is shared with another user, another user will be prompted to create new connection explicitly.
Throttling Limits
| Name | Calls | Renewal Period |
|---|---|---|
| API calls per connection | 100 | 60 seconds |
Actions
| Add Approval |
Add Approval |
| Add Comment to a ticket |
Add Comment to a ticket |
| Add Task |
Add Task |
| Create New Ticket |
Create New Ticket |
| Get all tickets |
Fetch all Tickets |
| Get Approvals |
Get Approvals |
| Get File(s) Attached to a Ticket |
Get File(s) Attached to a Ticket |
| Get PA Tasks |
Get PA Tasks |
| Get Tasks |
Get Tasks |
| Get Ticket |
Get One Ticket |
| Update a Ticket |
Update a Ticket |
| Update Approval |
Update Approval |
| Update PA Task |
Update PA Task |
| Update Task |
Update Task |
Add Approval
Add Approval
Parameters
| Name | Key | Required | Type | Description |
|---|---|---|---|---|
|
Tikit Id
|
Id | True | string |
Tikit Id |
|
Lifecycle
|
Lifecycle | string |
Lifecycle |
|
|
Phase
|
PhaseId | string |
Phase |
|
|
Title
|
Title | True | string |
Title |
|
Approvers
|
Approvers | string |
Approver(s) email address separated by comma |
|
|
Additional Details
|
AdditionalDetails | string |
Additional Details |
|
|
Required By All
|
IsRequiredByAll | boolean |
Required By All |
Returns
Add Comment to a ticket
Add Comment to a ticket
Parameters
| Name | Key | Required | Type | Description |
|---|---|---|---|---|
|
Tikit Id
|
id | True | string |
Enter Tikit Id |
|
Message
|
Body | string |
New comment message |
|
|
Public
|
IsPublic | boolean |
Is Public |
Returns
| Name | Path | Type | Description |
|---|---|---|---|
|
Id
|
Id | integer |
Id |
|
ModifiedDate
|
ModifiedDate | string |
Modified Date |
|
ModifiedById
|
ModifiedById | integer |
Modified By Id |
|
CreatedDate
|
CreatedDate | string |
Created Date |
|
CreatedById
|
CreatedById | integer |
Created By Id |
|
Guid
|
Guid | string |
Guid |
|
IsDeleted
|
IsDeleted | boolean |
Is Deleted |
|
Body
|
Body | string |
Body |
|
IsPublic
|
IsPublic | boolean |
Is Public |
Add Task
Add Task
Parameters
| Name | Key | Required | Type | Description |
|---|---|---|---|---|
|
Tikit Id
|
Id | True | string |
Tikit Id |
|
Lifecycle
|
Lifecycle | string |
Lifecycle |
|
|
Phase
|
PhaseId | string |
Phase |
|
|
Title
|
Title | True | string |
Title |
|
Assignee
|
Assignee | string |
Assignee's Email Address |
Returns
Create New Ticket
Create New Ticket
Parameters
| Name | Key | Required | Type | Description |
|---|---|---|---|---|
|
Request
|
Title | True | string |
Enter Request |
|
Requester Email
|
EMailAddress | True | string |
Enter Requester Email |
|
Status
|
StatusId | True | integer |
Select Status |
|
Category
|
CategoryId | integer |
Select Category |
|
|
Priority
|
PriorityId | True | integer |
Select Priority |
|
Ticket Type
|
TicketTypeId | True | integer |
Select Ticket Type |
|
Group
|
SupportGroupId | integer |
Select Support Group |
|
|
Due Date
|
DueDate | date |
Enter Due Date |
|
|
Resolution Date
|
ResolutionDate | date |
Enter Resolution Date |
|
|
Assignee Email
|
True | string |
Enter Assignee Email |
Returns
Get all tickets
Fetch all Tickets
Parameters
| Name | Key | Required | Type | Description |
|---|---|---|---|---|
|
$expand
|
$expand | string |
Define oData expand |
|
|
$select
|
$select | string |
Define oData select |
|
|
$orderby
|
$orderby | string |
Define oData orderby |
|
|
$top
|
$top | integer |
Number Tickets |
|
|
$skip
|
$skip | integer |
Define oData skip |
|
|
$count
|
$count | boolean |
Define oData count |
Returns
Get Approvals
Get Approvals
Parameters
| Name | Key | Required | Type | Description |
|---|---|---|---|---|
|
Tikit Id
|
Id | True | string |
Tikit Id |
|
Lifecycle
|
Lifecycle | string |
Filter on a specific Lifecycle |
|
|
Phase
|
Phase | string |
Filter on a specific Phase within a chosen Lifecycle |
|
|
Approval Title
|
ApprovalName | string |
String to look for in the Title of the Approval |
|
|
Approvers
|
Approvers | string |
Approver(s) email addresses separated by comma (if any match, the trigger will run) |
|
|
Additional Details
|
AdditionalDetails | string |
String to look for the Additional Details of the Approval |
Returns
| Name | Path | Type | Description |
|---|---|---|---|
|
value
|
value | array of ServiceDesk.Core.Models.Approvals |
Get File(s) Attached to a Ticket
Get File(s) Attached to a Ticket
Parameters
| Name | Key | Required | Type | Description |
|---|---|---|---|---|
|
Tikit Id
|
id | True | string |
Tikit Id |
Returns
| Name | Path | Type | Description |
|---|---|---|---|
|
value
|
value | array of object |
value |
|
File Name
|
value.FileName | string |
File Name |
|
File Size
|
value.FileSize | float |
File Size |
|
File Extension
|
value.FileExtension | string |
File Extension |
|
Id
|
value.Id | integer |
Id |
|
Modified Date
|
value.ModifiedDate | string |
Modified Date |
|
Modified By Id
|
value.ModifiedById | integer |
Modified By Id |
|
Created Date
|
value.CreatedDate | string |
Created Date |
|
Created By Id
|
value.CreatedById | integer |
Created By Id |
|
Guid
|
value.Guid | string |
Guid |
|
Is Deleted
|
value.IsDeleted | boolean |
Is Deleted |
|
Downlad Url
|
value.DownladUrl | string |
Downlad Url |
|
Drive Item Group Id
|
value.DriveItemGroupId | string |
Drive Item Group Id |
|
Drive Item Id
|
value.DriveItemId | string |
Drive Item Id |
Get PA Tasks
Get PA Tasks
Parameters
| Name | Key | Required | Type | Description |
|---|---|---|---|---|
|
Tikit Id
|
Id | True | string |
Tikit Id |
|
Lifecycle
|
Lifecycle | string |
Filter on a specific Lifecycle |
|
|
Phase
|
Phase | string |
Filter on a specific Phase within a chosen Lifecycle |
|
|
PA Task Title
|
TaskName | string |
String to look for in the Title of the PA Task |
Returns
| Name | Path | Type | Description |
|---|---|---|---|
|
value
|
value | array of ServiceDesk.Core.Models.PowerAutomateTask |
Get Tasks
Get Tasks
Parameters
| Name | Key | Required | Type | Description |
|---|---|---|---|---|
|
Tikit Id
|
Id | True | string |
Tikit Id |
|
Lifecycle
|
Lifecycle | string |
Filter on a specific Lifecycle |
|
|
Phase
|
Phase | string |
Filter on a specific Phase within a chosen Lifecycle |
|
|
Task Name
|
TaskName | string |
String to look for in the Name of the Task |
|
|
Assignee
|
Assignee | string |
Assignee(s) email addresses separated by comma (if any match, the trigger will run) |
Returns
| Name | Path | Type | Description |
|---|---|---|---|
|
value
|
value | array of ServiceDesk.Core.Models.TicketTask |
Get Ticket
Get One Ticket
Parameters
| Name | Key | Required | Type | Description |
|---|---|---|---|---|
|
Tikit Id
|
id | True | string |
Enter Tikit Id |
|
Define oData select
|
$select | string |
Define oData select |
|
|
$expand
|
$expand | string |
Define oData expand |
Returns
Update a Ticket
Update a Ticket
Parameters
| Name | Key | Required | Type | Description |
|---|---|---|---|---|
|
Tikit Id
|
Id | True | integer |
Enter Tikit Id |
|
Request
|
Title | string |
Change Request Information |
|
|
Requester Email
|
EMailAddress | string |
Change Requester Email |
|
|
Status
|
StatusId | integer |
Change Status |
|
|
Category
|
CategoryId | integer |
Change Category |
|
|
Priority
|
PriorityId | integer |
Change Priority |
|
|
Ticket Type
|
TicketTypeId | integer |
Change Ticket Type |
|
|
Group
|
SupportGroupId | integer |
Change Support Group |
|
|
Due Date
|
DueDate | date |
Change Due Date |
|
|
Resolution Date
|
ResolutionDate | date |
Change Resolution Date |
|
|
Assignee Email
|
True | string |
Change Assignee Email |
Returns
Update Approval
Update Approval
Parameters
| Name | Key | Required | Type | Description |
|---|---|---|---|---|
|
Approval Id
|
Id | True | string |
Approval Id |
|
Title
|
Title | string |
Title |
|
|
Additional Details
|
AdditionalDetails | string |
Additional Details |
|
|
Required By All
|
RequiredByAll | string |
RequiredByAll |
|
|
Approvers
|
Approvers | string |
Approver(s) email address separated by comma |
Returns
Update PA Task
Update PA Task
Parameters
| Name | Key | Required | Type | Description |
|---|---|---|---|---|
|
PA Task Id
|
Id | True | string |
PA Task Id |
|
Status
|
StatusId | string |
Status |
Returns
Update Task
Update Task
Parameters
| Name | Key | Required | Type | Description |
|---|---|---|---|---|
|
Task Id
|
Id | True | string |
Task Id |
|
Title
|
Title | string |
Title |
|
|
Assignee
|
Assignee | string |
Assignee's Email Address |
Returns
Triggers
| When a Comment is left on a Ticket |
This operation triggers when a comment is left on a ticket |
| When a Lifecycle PA Task Becomes Active |
This operation triggers when a PA Task becomes Active |
| When a Lifecycle Transition Engages |
This operation triggers when a lifecycle transitions is engaged |
| When a Lifecycle Transitions to a Phase |
This operation triggers when a lifecycle transitions to a new phase |
| When a Ticket is Created |
This operation triggers when a new ticket is created |
| When a Ticket is Updated |
This operation triggers when a ticket is updated |
When a Comment is left on a Ticket
This operation triggers when a comment is left on a ticket
Parameters
| Name | Key | Required | Type | Description |
|---|---|---|---|---|
|
Commenters
|
Commenter | string |
Commenter(s) email address separated by comma (If any match, the trigger will run) |
|
|
Comment filter
|
CommentStringContain | string |
String to look for in the comment body. |
|
|
Privacy
|
IsPublicComment | string |
Select Privacy (If Any is selected, the trigger will run regardless of Privacy) |
Returns
When a Lifecycle PA Task Becomes Active
This operation triggers when a PA Task becomes Active
Parameters
| Name | Key | Required | Type | Description |
|---|---|---|---|---|
|
Lifecycle
|
LifecycleId | True | string |
Select a Lifecycle |
|
Phase
|
LifecyclePhaseId | True | integer |
Select a Phase |
|
PA Task
|
LifecyclePowerAutomateName | True | string |
Select a PA Task |
Returns
When a Lifecycle Transition Engages
This operation triggers when a lifecycle transitions is engaged
Parameters
| Name | Key | Required | Type | Description |
|---|---|---|---|---|
|
Lifecycle
|
LifecycleId | True | string |
Select a Lifecycle |
|
Phase
|
LifecyclePhaseId | True | integer |
Select a Phase |
|
Transition
|
LifecycleTransitionId | True | integer |
Select a Transition |
Returns
When a Lifecycle Transitions to a Phase
This operation triggers when a lifecycle transitions to a new phase
Parameters
| Name | Key | Required | Type | Description |
|---|---|---|---|---|
|
Lifecycle
|
LifecycleId | True | string |
Select a Lifecycle |
|
Phase
|
LifecyclePhaseId | True | integer |
Select a Phase |
Returns
When a Ticket is Created
This operation triggers when a new ticket is created
Parameters
| Name | Key | Required | Type | Description |
|---|---|---|---|---|
|
Requesters
|
Requesters | string |
Requester(s) email address separated by comma (If any match, the trigger will run) |
|
|
Assignees
|
Assignees | string |
Assignee(s) email address separated by comma (If any match, the trigger will run) |
|
|
Title
|
Title | string |
String to look for in the Title. |
|
|
Status
|
Status | string |
Select Status (If Any is selected, the trigger will run regardless of Status) |
|
|
Priority
|
Priority | string |
Select Status (If Any is selected, the trigger will run regardless of Priority) |
|
|
Group
|
GroupId | integer |
Select Group (Leave it blank and trigger wil run regardless of any Group) |
|
|
Template
|
TemplateId | integer |
Select Template (Leave it blank and trigger wil run regardless of any Template) |
Returns
When a Ticket is Updated
This operation triggers when a ticket is updated
Parameters
| Name | Key | Required | Type | Description |
|---|---|---|---|---|
|
Requesters
|
Requesters | string |
Requester(s) email address separated by comma (If any match, the trigger will run) |
|
|
Assignees
|
Assignees | string |
Assignee(s) email address separated by comma (If any match, the trigger will run) |
|
|
Title
|
Title | string |
String to look for in the Title. |
|
|
Status
|
Status | string |
Select Status (If Any is selected, the trigger will run regardless of Status) |
|
|
Priority
|
Priority | string |
Select Status (If Any is selected, the trigger will run regardless of Priority) |
|
|
Group
|
GroupId | integer |
Select Group (Leave it blank and trigger wil run regardless of any Group) |
|
|
Template
|
TemplateId | integer |
Select Template (Leave it blank and trigger wil run regardless of any Template) |
Returns
Definitions
ServiceDesk.Core.Models.Ticket.Items
| Name | Path | Type | Description |
|---|---|---|---|
|
value
|
value | array of object | |
|
Requester Id
|
value.RequesterId | integer |
Requester Id |
|
Title
|
value.Title | string |
Title |
|
Closed
|
value.Closed | boolean |
Closed |
|
Due Date
|
value.DueDate | string |
Due Date |
|
Resolution Date
|
value.ResolutionDate | string |
Resolution Date |
|
Description
|
value.Description | string |
Description |
|
Assignee Id
|
value.AssigneeId | integer |
Assignee Id |
|
Support Group Id
|
value.SupportGroupId | integer |
Support Group Id |
|
Group Id
|
value.GroupId | integer |
Group Id |
|
Escalation Id
|
value.EscalationId | integer |
Escalation Id |
|
Category Id
|
value.CategoryId | integer |
Category Id |
|
Priority Id
|
value.PriorityId | integer |
Priority Id |
|
Source Id
|
value.SourceId | integer |
Source Id |
|
Status Id
|
value.StatusId | integer |
Status Id |
|
Urgency Id
|
value.UrgencyId | integer |
Urgency Id |
|
Triage Conversation Id
|
value.TriageConversationId | string |
Triage Conversation Id |
|
Triage Activity Id
|
value.TriageActivityId | string |
Triage Activity Id |
|
Link To Message
|
value.LinkToMessage | string |
Link To Message |
|
Template Id
|
value.TemplateId | integer |
Template Id |
|
Card Template Json
|
value.CardTemplateJson | string |
Card Template Json |
|
Card Answer Json
|
value.CardAnswerJson | string |
Card Answer Json |
|
Ticket Type Id
|
value.TicketTypeId | integer |
Ticket Type Id |
|
Id
|
value.Id | integer |
Id |
|
Modified Date
|
value.ModifiedDate | string |
Modified Date |
|
Modified By
|
value.ModifiedById | integer |
Modified By Id |
|
Created Date
|
value.CreatedDate | string |
Created Date |
|
Created By Id
|
value.CreatedById | integer |
Created By Id |
|
Guid
|
value.Guid | string |
Guid |
|
Is Deleted
|
value.IsDeleted | boolean |
Is Deleted |
ServiceDesk.Core.Models.Ticket
| Name | Path | Type | Description |
|---|---|---|---|
|
Requester
|
Requester | ServiceDesk.Core.Models.Requester | |
|
Title
|
Title | string |
Title |
|
Closed
|
Closed | boolean |
Closed |
|
Due Date
|
DueDate | date-time |
Due Date |
|
Resolution Date
|
ResolutionDate | date-time |
Resolution Date |
|
Description
|
Description | string |
Description |
|
Assignee
|
Assignee | ServiceDesk.Core.Models.Assignee | |
|
Support Group Id
|
SupportGroupId | integer |
Support Group Id |
|
Group Id
|
GroupId | integer |
Group Id |
|
Escalation Id
|
EscalationId | integer |
Escalation Id |
|
Category Id
|
CategoryId | integer |
Category Id |
|
Impact Id
|
ImpactId | integer |
Impact Id |
|
Priority Id
|
PriorityId | integer |
Priority Id |
|
Source Id
|
SourceId | integer |
Source Id |
|
Status Id
|
StatusId | integer |
Status Id |
|
Urgency Id
|
UrgencyId | integer |
Urgency Id |
|
Triage Conversation Id
|
TriageConversationId | string |
Triage Conversation Id |
|
Triage Activity Id
|
TriageActivityId | string |
Triage Activity Id |
|
Link To Message
|
LinkToMessage | string |
Link To Message |
|
Template Id
|
TemplateId | integer |
Template Id |
|
Card Answer Json
|
CardAnswerJson | string |
Card Answer Json |
|
Id
|
Id | integer |
Id |
|
Modified Date
|
ModifiedDate | date-time |
Modified Date |
|
Modified By Id
|
ModifiedById | integer |
Modified By Id |
|
Created Date
|
CreatedDate | date-time |
Created Date |
|
Created By Id
|
CreatedById | integer |
Created By Id |
|
Guid
|
Guid | string |
Guid |
|
Is Deleted
|
IsDeleted | boolean |
Is Deleted |
ServiceDesk.Core.Models.Ticket.WebhookRecieveProperties
| Name | Path | Type | Description |
|---|---|---|---|
|
First Name
|
Requester.FirstName | string |
Requester First Name |
|
Last Name
|
Requester.LastName | string |
Requester Last Name |
|
EMail
|
Requester.EMailAddress | string |
Requester EMail |
|
Aad Object Id
|
Requester.AadObjectId | string |
Requester Aad Object Id |
|
Teams User Id
|
Requester.TeamsUserId | string |
Requester Teams User Id |
|
Help Teams User Id
|
Requester.HelpTeamsUserId | string |
Requester Help Teams User Id |
|
Teams Time Zone
|
Requester.TeamsTimeZoneName | string |
Requester Teams Time Zone Name |
|
Service Url
|
Requester.ServiceUrl | string |
Requester Service Url |
|
User Principal Name
|
Requester.UserPrincipalName | string |
Requester User Principal Name |
|
Block SignIn
|
Requester.BlockSignIn | boolean |
Requester Block SignIn |
|
Is External User
|
Requester.IsExternalUser | boolean |
Requester Is External User |
|
Full Name
|
Requester.Name | string |
Requester Full Name |
|
Id
|
Requester.Id | integer |
Requester Id |
|
Modified Date
|
Requester.ModifiedDate | string |
Requester Modified Date |
|
Modified By Id
|
Requester.ModifiedById | integer |
Requester Modified By Id |
|
Created Date
|
Requester.CreatedDate | string |
Requester Created Date |
|
Guid
|
Requester.Guid | string |
Requester Guid |
|
Is Deleted
|
Requester.IsDeleted | boolean |
Requester Is Deleted |
|
Title
|
Title | string |
Title |
|
Closed
|
Closed | boolean |
Closed |
|
Is Merged
|
IsMerged | boolean |
Is Merged |
|
Related Tickets
|
RelatedTickets | array of |
Related Tickets |
|
User Name
|
Assignee.UserName | string |
Assignee User Name |
|
First Name
|
Assignee.GivenName | string |
Assignee First Name |
|
Last Name
|
Assignee.FamilyName | string |
Assignee Last Name |
|
Email
|
Assignee.Email | string |
Assignee Email |
|
Id
|
Assignee.Id | integer |
Assignee Id |
|
Modified Date
|
Assignee.ModifiedDate | string |
Assignee Modified Date |
|
Created Date
|
Assignee.CreatedDate | string |
Assignee Created Date |
|
Guid
|
Assignee.Guid | string |
Assignee Guid |
|
Is Deleted
|
Assignee.IsDeleted | boolean |
Assignee Is Deleted |
|
Full Name
|
Assignee.FullName | string |
Assignee Full Name |
|
Application Role Maps
|
Assignee.ApplicationRoleMaps | array of |
Application Role Maps |
|
Value
|
Category.Value | string |
Category Value |
|
Position
|
Category.Position | integer |
Category Position |
|
Is Archived
|
Category.IsArchived | boolean |
Category Is Archived |
|
Is Default
|
Category.IsDefault | boolean |
Category Is Default |
|
Is System
|
Category.IsSystem | boolean |
Category Is System |
|
Id
|
Category.Id | integer |
Category Id |
|
Modified Date
|
Category.ModifiedDate | string |
Category Modified Date |
|
Created Date
|
Category.CreatedDate | string |
Category Created Date |
|
Guid
|
Category.Guid | string |
Category Guid |
|
Is Deleted
|
Category.IsDeleted | boolean |
Category Is Deleted |
|
Value
|
Priority.Value | string |
Priority Value |
|
Position
|
Priority.Position | integer |
Priority Position |
|
Is Archived
|
Priority.IsArchived | boolean |
Priority Is Archived |
|
Is Default
|
Priority.IsDefault | boolean |
Priority Is Default |
|
Is System
|
Priority.IsSystem | boolean |
Priority Is System |
|
Id
|
Priority.Id | integer |
Priority Id |
|
Modified Date
|
Priority.ModifiedDate | string |
Priority Modified Date |
|
Created Date
|
Priority.CreatedDate | string |
Priority Created Date |
|
Guid
|
Priority.Guid | string |
Priority Guid |
|
Is Deleted
|
Priority.IsDeleted | boolean |
Priority Is Deleted |
|
Value
|
Status.Value | string |
Status Value |
|
Position
|
Status.Position | integer |
Status Position |
|
Is Archived
|
Status.IsArchived | boolean |
Status Is Archived |
|
Is Default
|
Status.IsDefault | boolean |
Status Is Default |
|
Is System
|
Status.IsSystem | boolean |
Status Is System |
|
Id
|
Status.Id | integer |
Status Id |
|
Modified Date
|
Status.ModifiedDate | string |
Status Modified Date |
|
Created Date
|
Status.CreatedDate | string |
Status Created Date |
|
Guid
|
Status.Guid | string |
Status Guid |
|
Is Deleted
|
Status.IsDeleted | boolean |
Status Is Deleted |
|
Value
|
Urgency.Value | string |
Urgency Value |
|
Position
|
Urgency.Position | integer |
Urgency Position |
|
Is Archived
|
Urgency.IsArchived | boolean |
Urgency Is Archived |
|
Is Default
|
Urgency.IsDefault | boolean |
Urgency Is Default |
|
Is System
|
Urgency.IsSystem | boolean |
Urgency Is System |
|
Id
|
Urgency.Id | integer |
Urgency Id |
|
Modified Date
|
Urgency.ModifiedDate | string |
Urgency Modified Date |
|
Created Date
|
Urgency.CreatedDate | string |
Urgency Created Date |
|
Guid
|
Urgency.Guid | string |
Urgency Guid |
|
Is Deleted
|
Urgency.IsDeleted | boolean |
Urgency Is Deleted |
|
Value
|
TicketType.Value | string |
Ticket Type Value |
|
Position
|
TicketType.Position | integer |
Ticket Type Position |
|
Is Archived
|
TicketType.IsArchived | boolean |
Ticket Type Is Archived |
|
Is Default
|
TicketType.IsDefault | boolean |
Ticket Type Is Default |
|
Is System
|
TicketType.IsSystem | boolean |
Ticket Type Is System |
|
Id
|
TicketType.Id | integer |
Ticket Type Id |
|
Modified Date
|
TicketType.ModifiedDate | string |
Ticket Type Modified Date |
|
Created Date
|
TicketType.CreatedDate | string |
Ticket Type Created Date |
|
Guid
|
TicketType.Guid | string |
Ticket Type Guid |
|
Is Deleted
|
TicketType.IsDeleted | boolean |
Ticket Type Is Deleted |
|
Comments
|
Comments | array of |
Comments |
|
Ticket Slas
|
TicketSlas | array of |
Ticket Slas |
|
Message
|
Message | string |
Message |
|
File Attachments
|
FileAttachments | array of |
File Attachments |
|
Template Name
|
Template.Name | string |
Template Name |
|
Description
|
Template.Description | string |
Template Description |
|
Card Response Json
|
Template.CardResponseJson | string |
Template Card Response Json |
|
Unset Assignee
|
Template.UnsetAssignee | boolean |
Template Unset Assignee |
|
User Name
|
Template.Assignee.UserName | string |
Assignee User Name |
|
First Name
|
Template.Assignee.GivenName | string |
Assignee First Name |
|
Last Name
|
Template.Assignee.FamilyName | string |
Assignee Last Name |
|
Email
|
Template.Assignee.Email | string |
Assignee Email |
|
Id
|
Template.Assignee.Id | integer |
Assignee Id |
|
Modified Date
|
Template.Assignee.ModifiedDate | string |
Assignee Modified Date |
|
Created Date
|
Template.Assignee.CreatedDate | string |
Assignee Created Date |
|
Guid
|
Template.Assignee.Guid | string |
Assignee Guid |
|
Is Deleted
|
Template.Assignee.IsDeleted | boolean |
Assignee Is Deleted |
|
Full Name
|
Template.Assignee.FullName | string |
Assignee Full Name |
|
Application Role Maps
|
Template.Assignee.ApplicationRoleMaps | array of |
Application Role Maps |
|
Value
|
Template.Category.Value | string |
Category Value |
|
Position
|
Template.Category.Position | integer |
Category Position |
|
Is Archived
|
Template.Category.IsArchived | boolean |
Category Is Archived |
|
Is Default
|
Template.Category.IsDefault | boolean |
Category Is Default |
|
Is System
|
Template.Category.IsSystem | boolean |
Category Is System |
|
Id
|
Template.Category.Id | integer |
Category Id |
|
Modified Date
|
Template.Category.ModifiedDate | string |
Category Modified Date |
|
Created Date
|
Template.Category.CreatedDate | string |
Category Created Date |
|
Guid
|
Template.Category.Guid | string |
Category Guid |
|
Is Deleted
|
Template.Category.IsDeleted | boolean |
Category Is Deleted |
|
Value
|
Template.Priority.Value | string |
Priority Value |
|
Position
|
Template.Priority.Position | integer |
Priority Position |
|
Is Archived
|
Template.Priority.IsArchived | boolean |
Priority Is Archived |
|
Is Default
|
Template.Priority.IsDefault | boolean |
Priority Is Default |
|
Is System
|
Template.Priority.IsSystem | boolean |
Priority Is System |
|
Id
|
Template.Priority.Id | integer |
Priority Id |
|
Modified Date
|
Template.Priority.ModifiedDate | string |
Priority Modified Date |
|
Created Date
|
Template.Priority.CreatedDate | string |
Priority Created Date |
|
Guid
|
Template.Priority.Guid | string |
Priority Guid |
|
Is Deleted
|
Template.Priority.IsDeleted | boolean |
Priority Is Deleted |
|
Value
|
Template.Status.Value | string |
Status Value |
|
Position
|
Template.Status.Position | integer |
Status Position |
|
Is Archived
|
Template.Status.IsArchived | boolean |
Status Is Archived |
|
Is Default
|
Template.Status.IsDefault | boolean |
Status Is Default |
|
Is System
|
Template.Status.IsSystem | boolean |
Status Is System |
|
Id
|
Template.Status.Id | integer |
Status Id |
|
Modified Date
|
Template.Status.ModifiedDate | string |
Status Modified Date |
|
Created Date
|
Template.Status.CreatedDate | string |
Status Created Date |
|
Guid
|
Template.Status.Guid | string |
Status Guid |
|
Is Deleted
|
Template.Status.IsDeleted | boolean |
Status Is Deleted |
|
Id
|
Template.Id | integer |
Template Id |
|
Modified Date
|
Template.ModifiedDate | string |
Template Modified Date |
|
Created Date
|
Template.CreatedDate | string |
Template Created Date |
|
Guid
|
Template.Guid | string |
Template Guid |
|
Is Deleted
|
Template.IsDeleted | boolean |
Template Is Deleted |
|
Card Template Json
|
CardTemplateJson | string |
Card Template Json |
|
Card Answer Json
|
CardAnswerJson | string |
Card Answer Json |
|
Id
|
Lifecycle.Id | integer |
The Id of the Lifecycle |
|
Title
|
Lifecycle.Title | string |
The Title of the Lifecycle |
|
Status Id
|
Lifecycle.StatusId | integer |
The Id of the Status of the Lifecycle |
|
Status
|
Lifecycle.Status | string |
The Status of the Lifecycle |
|
Set Status as Resolved
|
Lifecycle.SetStatusResolved | boolean |
Set Status as Resolved |
|
Phase
|
Lifecycle.Phases | array of ServiceDesk.Core.Models.TicketFlow.TicketLifeCyclePhase |
The Phases of the Lifecycle |
|
Tikit Id
|
Id | integer |
Tikit Id |
|
Modified Date
|
ModifiedDate | string |
Modified Date |
|
Modified By Id
|
ModifiedById | integer |
Modified By Id |
|
Created Date
|
CreatedDate | string |
Created Date |
|
Created By Id
|
CreatedById | integer |
Created By Id |
|
Guid
|
Guid | string |
Guid |
|
Is Deleted
|
IsDeleted | boolean |
Is Deleted |
ServiceDesk.Core.Models.TicketFlow.LifecyclePhaseTransition
| Name | Path | Type | Description |
|---|---|---|---|
|
Transition Id
|
Id | integer |
The Id of the Transition |
|
Transition Title
|
Title | string |
The Title of the Transition |
|
Lifecycle Id
|
LifeCycleId | integer |
The Id of the Lifecycle associated with the Phase that engaged the Transition |
|
Lifecycle Title
|
LifeCycleTitle | string |
The Title of the Lifecycle associated with the Phase that engaged the Transition |
|
Phase Id
|
PhaseId | integer |
The Id of the Phase that engaged the Transition |
|
Phase Title
|
PhaseTitle | string |
The Title of the Phase that engaged the Transition |
|
Tikit Id
|
TicketId | integer |
The Id of the Ticket |
|
Task
|
Tasks | array of object |
The Tasks contained within a Phase |
|
Id
|
Tasks.Id | integer |
The Id of the Task associated with the Phase that engaged the Transition |
|
Title
|
Tasks.Title | string |
The Title of the Task associated with the Phase that engaged the Transition |
|
Status Id
|
Tasks.StatusId | integer |
The Id of the Status of the Task associated with the Phase that engaged the Transition |
|
Status
|
Tasks.Status | string |
The Status of the Task associated with the Phase that engaged the Transition |
|
Assignee Id
|
Tasks.AssigneeId | integer |
The Id of the Assignee of the Task associated with the Phase that engaged the Transition |
|
Assignee
|
Tasks.Assignee | string |
The Assignee of the Task associated with the Phase that engaged the Transition |
|
Assignee Active Directory Object Id
|
Tasks.AssigneeAadObjectId | string |
The Assignee of the Task's Active Directory Object Id associated with the Phase that engaged the Transition |
|
Assignee Email
|
Tasks.AssigneeEmail | string |
The Assignee of the Task's Email Address associated with the Phase that engaged the Transition |
|
Approval
|
Approvals | array of object |
The Approvals contained within a Phase |
|
Id
|
Approvals.Id | integer |
The Id of the Approval associated with the Phase that engaged the Transition |
|
Title
|
Approvals.Title | string |
The Title of the Approval associated with the Phase that engaged the Transition |
|
Additional Details
|
Approvals.AdditionalDetails | string |
The Additional Details of the Approval associated with the Phase that engaged the Transition |
|
Approval State
|
Approvals.ApprovalState | integer |
The Id of the State of the Approval associated with the Phase that engaged the Transition |
|
Approver
|
Approvals.Approvers | array of ServiceDesk.Core.Models.Approver |
The Approvers of the Approval associated with the Phase that engaged the Transition |
ServiceDesk.Core.Models.TicketFlow.TicketLifeCyclePhase
| Name | Path | Type | Description |
|---|---|---|---|
|
Title
|
Name | string |
The Title of the Phase contained within the Lifecycle |
|
Order
|
Order | integer |
The order of the Phase within the Lifecycle |
|
Id
|
Id | integer |
The Id of the Phase within the Lifecycle |
|
Is Current
|
IsCurrent | boolean |
Provides a true/false to indicate if the Phase is the currently active Phase |
|
Tikit Id
|
TicketId | integer |
The Id of the Ticket |
|
Lifecycle Id
|
LifeCycleId | integer |
The Id of the Lifecycle associated with the Phase |
|
Lifecycle Title
|
LifeCycleTitle | string |
The Title of the Lifecycle associated with the Phase |
|
Transition
|
Transitions | array of object |
Array that contains the Phases of a Lifecycle |
|
Id
|
Transitions.Id | integer |
The Id of the Transition associated with the Phase |
|
Title
|
Transitions.Title | string |
The Title of the Transition associated with the Phase |
|
Task
|
Tasks | array of object |
The Tasks contained within a Phase |
|
Id
|
Tasks.Id | integer |
The Id of The Task associated with the Phase |
|
Title
|
Tasks.Title | string |
The Title of the Task associated with the Phase |
|
Status Id
|
Tasks.StatusId | integer |
The Id of the Status of the Task associated with the Phase |
|
Status
|
Tasks.Status | string |
The Status of the Task associated with the Phase |
|
Assignee Id
|
Tasks.AssigneeId | integer |
The Id of the Task Assignee |
|
Assignee
|
Tasks.Assignee | string |
The Assignee of the Task |
|
Assignee Active Directory Object Id
|
Tasks.AssigneeAadObjectId | string |
The Task Assignee's Active Directory Object Id |
|
Assignee Email
|
Tasks.AssigneeEmail | string |
The Assignee's Active Directory Object Id |
|
Approval
|
Approvals | array of object |
Phase Approvals |
|
Id
|
Approvals.Id | integer |
The Id of the Approval associated with the Phase |
|
Title
|
Approvals.Title | string |
The Title of the Approval associated with the Phase |
|
Additional Details
|
Approvals.AdditionalDetails | string |
Additional Details on the Approval |
|
Approval State
|
Approvals.ApprovalState | integer |
The Id of the Approval State |
|
Approver
|
Approvals.Approvers | array of ServiceDesk.Core.Models.Approver |
Array containing the Approvers of a given Approval |
ServiceDesk.Core.Models.TicketTask
| Name | Path | Type | Description |
|---|---|---|---|
|
Task Id
|
Id | integer |
The Id of the Task |
|
Task Title
|
Name | string |
The Title of the Task |
|
Assignee Id
|
AssigneeId | integer |
The Id of the Assignee for a Task |
|
Assignee
|
Assignee | string |
The Assignee of a Task |
|
Assignee Active Directory Object Id
|
AssigneeAadObjectId | string |
The Assignee's Active Directory Object Id |
|
Assignee Email
|
AssigneeEmail | string |
The Assignee's Active Directory Object Id |
|
Status Id
|
StatusId | integer |
The id of the Status for a Task |
|
Status
|
Status | string |
The Name of the Status for a Task |
|
Tikit Id
|
TicketId | integer |
The Id of the ticket associated with the Task |
|
Lifecycle Id
|
LifeCycleId | integer |
The Id of the Lifecycle associated with the Task |
|
Lifecycle Title
|
LifeCycleTitle | string |
The Title of the Lifecycle associated with the Task |
|
Phase Id
|
PhaseId | integer |
The Id of the Phase associated with the Task |
|
Phase Title
|
PhaseTitle | string |
The Title of the Phase associated with the Task |
ServiceDesk.Core.Models.PowerAutomateTask
| Name | Path | Type | Description |
|---|---|---|---|
|
PA Task Id
|
Id | integer |
The Id of the PA Task as it exists within Tikit |
|
PA Task Title
|
Name | string |
The Name of the PA Task as it exists within Tikit |
|
Status Id
|
StatusId | integer |
The Id of the Status of the PA Task as it exists within Tikit |
|
Status
|
Status | string |
The Name of the Status of the PA Task as it exists within Tikit |
|
Tikit Id
|
TicketId | integer |
The Id of the Ticket |
|
Lifecycle Id
|
LifeCycleId | integer |
The Id of the Lifecycle associated with the Phase that contains the PA Task |
|
Lifecycle Title
|
LifeCycleTitle | string |
The Title of the Lifecycle associated with the Phase that contains the PA Task |
|
Phase Id
|
PhaseId | integer |
The Id of the Phase that contains the PA Task |
|
Phase Title
|
PhaseTitle | string |
The Title of the Phase that contains the PA Task |
ServiceDesk.Core.Models.Approvals
| Name | Path | Type | Description |
|---|---|---|---|
|
Approval Id
|
Id | integer |
The Id of the Approval |
|
Approval Title
|
Title | string |
The Title of the Approval Title |
|
Additional Details
|
AdditionalDetails | string |
Additional Details on the Approval |
|
Is Required By All
|
IsRequiredByAll | boolean |
Is Required By All |
|
Approver
|
Approvers | array of ServiceDesk.Core.Models.Approver |
Array of one or many Approvers |
|
Tikit Id
|
TicketId | integer |
The Id of the ticket associated with the Approval |
|
Lifecycle Id
|
LifeCycleId | integer |
The Id of the Lifecycle associated with the Approval |
|
Lifecycle Title
|
LifeCycleTitle | string |
The Title of the Lifecycle associated with the Approval |
|
Phase Id
|
PhaseId | integer |
The Id of the Phase associated with the Approval |
|
Phase Title
|
PhaseTitle | string |
The Title of the Phase associated with the Approval |
ServiceDesk.Core.Models.Approver
| Name | Path | Type | Description |
|---|---|---|---|
|
Id
|
Id | integer |
The Id of the Approver |
|
Email
|
string |
The Approver's Email Address |
|
|
Active Directory Object Id
|
AadObjectId | string |
The Approver's Active Directory Object Id |
|
User Name
|
UserName | string |
The Approver's User Name |
ServiceDesk.Core.Models.Requester
| Name | Path | Type | Description |
|---|---|---|---|
|
Requester Id
|
Id | integer |
The Id of the Requester |
|
Requester Email
|
string |
The Requester's Email Address |
|
|
Requester Active Directory Object Id
|
AadObjectId | string |
The Requester's Active Directory Object Id |
|
Requester User Name
|
UserName | string |
The Requester's User Name |
ServiceDesk.Core.Models.Assignee
| Name | Path | Type | Description |
|---|---|---|---|
|
Assignee Id
|
Id | integer |
The Id of the Assignee |
|
Assignee Email
|
string |
The Assignee's Email Address |
|
|
Assignee Active Directory Object Id
|
AadObjectId | string |
The Assignee's Active Directory Object Id |
|
Assignee User Name
|
UserName | string |
The Assignee's User Name |