Dynamics 365 Customer Voice

Use Dynamics 365 Customer Voice to quickly create and send customized surveys to keep in close contact with your customers. View responses in automatically generated reports that highlight important trends and flag outlier scores for immediate attention. Track the customer metrics that matter the most to your business to make informed decisions.

This connector is available in the following products and regions:

Service	Class	Regions
Logic Apps	Standard	All Logic Apps regions except the following:      -   Azure China regions      -   US Department of Defense (DoD)
Power Automate	Standard	All Power Automate regions except the following:      -   US Government (GCC High)      -   China Cloud operated by 21Vianet      -   US Department of Defense (DoD)
Power Apps	Standard	All Power Apps regions except the following:      -   US Government (GCC High)      -   China Cloud operated by 21Vianet      -   US Department of Defense (DoD)

Contact
Name	Microsoft
URL	Microsoft LogicApps Support Microsoft Power Automate Support Microsoft Power Apps Support

Connector Metadata
Publisher	Microsoft
Website	https://formspro.microsoft.com/

Known issues and limitations

• The connector only works with organizational accounts.
• Group forms will not show up in the drop-down list.

Throttling Limits

Name	Calls	Renewal Period
API calls per connection	500	60 seconds

Actions

Create an invitation	This action creates a survey invitation and returns a personalized invitation link.
Send a survey	This action sends a survey to a specified list of recipients and creates a survey invitation for each recipient.

Create an invitation

Operation ID:

createSurveyInvite

This action creates a survey invitation and returns a personalized invitation link.

Parameters

Name	Key	Required	Type	Description
Project	ProjectId	True	string	Select a project
Survey	FormId	True	string	Select a survey
Email	Email		string	The email address to identify the survey invite, Optionally enter the recipient info.
Subject	subject		string	Subject of the invitation
First name	firstName		string	If the first name was personalized in email or used in pipe, enter the value here to replace
Last name	lastName		string	If the last name was personalized in email or used in pipe, enter the value here to replace
Regarding	Regarding		string	Relate this invitation by providing an entity id and entity type from this CDS in the format: entity type name, entity id
Recipient details	RecipientInfo		string	If the recipient is from CDS, specify an entity id and entity type of the recipient to relate in the format: entity type name, entity id
item	item		dynamic	schema

Returns

Name	Path	Type	Description
Invitation Id	InvitationId	string	The unique identifier of the created survey invitation.
Invitation link	Invitationlink	string	The personalized invitation link of the survey.
Unsubscribe link	Unsubscribelink	string	The unsubscribe link of the survey.

Send a survey

Operation ID:

sendSurvey

This action sends a survey to a specified list of recipients and creates a survey invitation for each recipient.

Parameters

Name	Key	Required	Type	Description
To	to	True	string	Add a list of recipients this survey is sent to
Project	ProjectId	True	string	Select a project
Survey	FormId	True	string	Select a survey
Email template	EmailTemplateId	True	string	Select an email template
Regarding	Regarding		string	Relate this invitation by providing an entity id and entity type from this CDS in the format: entity type name, entity id
Recipient details	RecipientInfo		string	If the recipient is from CDS, specify an entity id and entity type of the recipient to relate in the format: entity type name, entity id
First name	firstName		string	If the first name was personalized in email or used in pipe, enter the value here to replace
Last name	lastName		string	If the last name was personalized in email or used in pipe, enter the value here to replace
item	item		dynamic	schema

Returns

response

string

Definitions

string

This is the basic data type 'string'.