Intercom

Intercom makes messaging apps for businesses that help them understand and talk to consumers.

This connector is available in the following products and regions:

Service	Class	Regions
Logic Apps	Standard	All Logic Apps regions except the following:      -   Azure Government regions      -   Azure China regions      -   US Department of Defense (DoD)
Power Automate	Standard	All Power Automate regions except the following:      -   US Government (GCC)      -   US Government (GCC High)      -   China Cloud operated by 21Vianet      -   US Department of Defense (DoD)
Power Apps	Standard	All Power Apps regions except the following:      -   US Government (GCC)      -   US Government (GCC High)      -   China Cloud operated by 21Vianet      -   US Department of Defense (DoD)

Contact
Name	Microsoft
URL	Microsoft LogicApps Support Microsoft Power Automate Support Microsoft Power Apps Support

Connector Metadata
Publisher	Microsoft
Website	https://www.intercom.com/
Privacy policy	https://www.intercom.com/legal/terms-and-policies#privacy

Throttling Limits

Name	Calls	Renewal Period
API calls per connection	100	60 seconds
Frequency of trigger polls	1	120 seconds

Actions

Create new lead	Creates a new lead for your Intercom account.
Create or update user	Creates a new user for your Intercom account. Users found via email will be updated.
Get lead	Given the id for an existing lead, this operation returns all information about the lead.
Get user	Given the id for an existing user, this operation returns all information about the user.
List all leads	Returns a list of all leads within your Intercom account.

Create new lead

Operation ID:

CreateLead

Creates a new lead for your Intercom account.

Parameters

Name	Key	Required	Type	Description
Email	email	True	string
Name	name		string
Phone	phone		string
Image URL	image_url		string
Company Id	companies		string

Returns

Body

Lead_Response

Create or update user

Operation ID:

CreateUser

Creates a new user for your Intercom account. Users found via email will be updated.

Parameters

Name	Key	Required	Type	Description
Email	email	True	string
Name	name		string
Phone	phone		string
Company Id	companies		string

Returns

Body

User_Response

Get lead

Operation ID:

GetLead

Given the id for an existing lead, this operation returns all information about the lead.

Parameters

Name	Key	Required	Type	Description
Lead Id	contact_id	True	string	The id of the lead

Returns

Body

Lead_Response

Get user

Operation ID:

GetUser

Given the id for an existing user, this operation returns all information about the user.

Parameters

Name	Key	Required	Type	Description
User Id	user_id	True	string	The id of the user

Returns

Body

User_Response

List all leads

Operation ID:

ListLeads

Returns a list of all leads within your Intercom account.

Returns

Items

ListLeads_Response

Triggers

When a lead is created	Triggers when a new lead is created.
When a new conversation starts	Triggers when a user starts a new conversation.
When a user is created	Triggers when a new user is created.
When a user is updated	Triggers when an existing user's information is updated.

When a lead is created

Operation ID:

TrigNewLead

Triggers when a new lead is created.

Returns

Body

TrigLead_Response

When a new conversation starts

Operation ID:

TrigNewConversation

Triggers when a user starts a new conversation.

Returns

Body

TrigConversation_Response

When a user is created

Operation ID:

TrigNewUser

Triggers when a new user is created.

Returns

Body

TrigUser_Response

When a user is updated

Operation ID:

TrigUpdateUser

Triggers when an existing user's information is updated.

Returns

Body

TrigUser_Response

Definitions

TrigUser_Response

Name	Path	Type	Description
Id	id	string	Intercom defined id representing the user.
Created Date-Time	created_at	string	yyyy-MM-ddTHH:mm:ss.fffZ
User Id	user_id	string	Unique identifier you have defined for the user.
Email	email	string	User's email.
Phone	phone	string	User's phone number.
Name	name	string	User's name.
Session Count	session_count	integer	Number of sessions the user has recorded.
Image URL	avatar.image_url	string	An avatar image URL, needs to be https.
Is Unsubscribed	unsubscribed_from_emails	boolean	True if the user is unsubscribed from emails.
City Name	location_data.city_name	string	Location of the user.
Country Name	location_data.country_name	string	Location of the user.
Latitude	location_data.latitude	number	Location of the user.
Longitude	location_data.longitude	number	Location of the user.
Postal Code	location_data.postal_code	string	Location of the user.
Region Name	location_data.region_name	string	Location of the user.
Time Zone	location_data.timezone	string	ISO 8601 time zone for the user's location.
Pseudonym	pseudonym	string	The pseudonym used if this user was previously a lead.
companies	companies.companies	array of object	companies
Company Name.	companies.companies.name	string	Name of the company.
companies	tags.companies	array of object	tags
Tag Name	tags.companies.name	string	Name of the tag.

TrigLead_Response

Name	Path	Type	Description
Id	id	string	Intercom defined id representing the lead.
Created Date-Time	created_at	string	yyyy-MM-ddTHH:mm:ss.fffZ
User Id	user_id	string	Unique identifier you have defined for the user.
Email	email	string	Lead's email.
Phone	phone	string	Lead's phone number.
Name	name	string	Lead's name.
Image URL	avatar.image_url	string	An avatar image URL, needs to be https.
Is Unsubscribed	unsubscribed_from_emails	boolean	True if the lead is unsubscribed from emails.
City Name	location_data.city_name	string	Location of the lead.
Country Name	location_data.country_name	string	Location of the lead.
Latitude	location_data.latitude	number	Location of the lead.
Longitude	location_data.longitude	number	Location of the lead.
Postal Code	location_data.postal_code	string	Location of the lead.
Region Name	location_data.region_name	string	Location of the lead.
Time Zone	location_data.timezone	string	ISO 8601 time zone for the lead's location.
companies	companies.companies	array of object	companies
Company Name	companies.companies.name	string	Name of the company.
companies	tags.companies	array of object	tags
Tag Name	tags.companies.name	string	Name of the tag.

TrigConversation_Response

Name	Path	Type	Description
Admin Id	assignee.id	string	User the conversation is currently assigned to.
Author Id	conversation_message.author.id	string	Conversation author's id.
Author Type	conversation_message.author.type	string	Type of the author.
Text	conversation_message.body	string	Body of the message.
Subject	conversation_message.subject	string	Conversation subject.
Message URL	conversation_message.url	string	URL of the conversation message.
Created Date Time	created_at	string	yyyy-MM-ddTHH:mm:ss.fffZ
Id	id	string	Conversation id.
Updated Date Time	updated_at	string	yyyy-MM-ddTHH:mm:ss.fffZ
User Id	user.id	string	Id of user the conversation concerns.
User Type	user.type	string	The user type.

ListLeads_Response

Name	Path	Type	Description
Items		Lead_Response

User_Response

Name	Path	Type	Description
Id	id	string	Intercom defined id representing the user.
Created Date-Time	created_at	string	yyyy-MM-ddTHH:mm:ss.fffZ
User Id	user_id	string	Unique identifier you have defined for the user.
Email	email	string	User's email.
Phone	phone	string	User's phone number.
Name	name	string	User's name.
Session Count	session_count	integer	Number of sessions the user has recorded.
Image URL	avatar.image_url	string	An avatar image URL, needs to be https.
Is Unsubscribed	unsubscribed_from_emails	boolean	An avatar image URL, needs to be https.
City Name	location_data.city_name	string	Location of the user.
Country Name	location_data.country_name	string	Location of the user.
Latitude	location_data.latitude	number	Location of the user.
Longitude	location_data.longitude	number	Location of the user.
Postal Code	location_data.postal_code	string	Location of the user.
Region Name	location_data.region_name	string	Location of the user.
Time Zone	location_data.timezone	string	ISO 8601 time zone for the user's location.
Pseudonym	pseudonym	string	The pseudonym used if this user was previously a lead.

Lead_Response

Name	Path	Type	Description
Id	id	string	Intercom defined id representing the lead.
Created Date-Time	created_at	string	yyyy-MM-ddTHH:mm:ss.fffZ
Lead Id	user_id	string	Unique identifier you have defined for the lead.
Email	email	string	Lead's email.
Phone	phone	string	Lead's phone number.
Name	name	string	Lead's name.
Image URL	avatar.image_url	string	An avatar image URL, needs to be https.
Is Unsubscribed	unsubscribed_from_emails	boolean	An avatar image URL, needs to be https.
City Name	location_data.city_name	string	Location of the lead.
Country Name	location_data.country_name	string	Location of the lead.
Latitude	location_data.latitude	number	Location of the lead.
Longitude	location_data.longitude	number	Location of the lead.
Postal Code	location_data.postal_code	string	Location of the lead.
Region Name	location_data.region_name	string	Location of the lead.
Time Zone	location_data.timezone	string	ISO 8601 time zone for the lead's location.