Alemba ITSM

Alemba Service Manager enhances your service delivery by streamlining your IT and Enterprise Service Management Processes. Create, read and update all ASM records including Incidents, Requests, Knowledge Articles and CMDB Items.

This connector is available in the following products and regions:

Service	Class	Regions
Logic Apps	Standard	All Logic Apps regions except the following:      -   Azure Government regions      -   Azure China regions      -   US Department of Defense (DoD)
Power Automate	Premium	All Power Automate regions except the following:      -   US Government (GCC)      -   US Government (GCC High)      -   China Cloud operated by 21Vianet      -   US Department of Defense (DoD)
Power Apps	Premium	All Power Apps regions except the following:      -   US Government (GCC)      -   US Government (GCC High)      -   China Cloud operated by 21Vianet      -   US Department of Defense (DoD)

Contact
Name	Alemba Support
URL	https://alemba.com/contact
Email	info@alemba.com

Connector Metadata
Publisher	Alemba Ltd
Website	https://www.alemba.com
Privacy policy	https://alemba.com/privacy-policy
Categories	Business Management;IT Operations

Alemba ITSM connector is Alemba�s integration to the Power Platform. To use this integration, users must have an active Alemba Service Manager system

Prerequisites

You will need an Alemba Service Manager analyst account to be able to use this connector and build workflows with it. A Microsoft Power Apps or Power Automate

How to get credentials?

• Send a message to info@alemba.com, our team will get back to you with access details.
• Once you have access to your Alemba Service Manager instance , you�ll be able to connect to the Alemba API using a configured Analyst account.

Known issues and limitations

• Please feel free to get in touch with info@alemba.com to tell us more about your business requirements.

Creating a connection

The connector supports the following authentication types:

Default	Parameters for creating connection.	All regions	Not shareable

Default

Applicable: All regions

Parameters for creating connection.

This is not shareable connection. If the power app is shared with another user, another user will be prompted to create new connection explicitly.

Name	Type	Description	Required
Alemba Service Management URL	string	The URL of your Alemba Service Management.	True
Username	securestring	Enter username for Alemba Service Management.	True
Password	securestring	Enter password for Alemba Service Management.	True

Throttling Limits

Name	Calls	Renewal Period
API calls per connection	100	60 seconds

Actions

Create Entity	Creates new entity.
Interaction	Interact with existing entity.
Search Entity	Searches for entity using advanced querying.
Update Entity	Update existing entity.

Create Entity

Operation ID:

CreateResource

Creates new entity.

Parameters

Name	Key	Required	Type	Description
Category	categoryId	True	string	Select an entity category.
Entity	resource	True	string	Select a Specific entity from the selected categeory.
Create request body	body	True	dynamic	Dynamic creation schema based on selected entity.

Returns

The outputs of this operation are dynamic.

Interaction

Operation ID:

ResourceInteractions

Interact with existing entity.

Parameters

Name	Key	Required	Type	Description
Category	categoryId	True	string	Select an entity category.
Entity	resource	True	string	Select a Specific entity from the selected categeory.
Interaction	interaction	True	string	Select entity interaction.
Entity Id	id	True	integer	Id of the entity to interact with.
body	body	True	dynamic	Dynamic schema based on entity interaction.

Returns

The outputs of this operation are dynamic.

Search Entity

Operation ID:

SearchResource

Searches for entity using advanced querying.

Parameters

Name	Key	Required	Type	Description
Category	categoryId	True	string	Select an entity category.
Entity	resource	True	string	Select a Specific entity from the selected categeory.
Partition	$partition	True	string	Select partition to search in.
Select Columns	$select	True	string	Comma separated list of selected columns.
Filter	$filter		string	Filter expression for the search.
Order by	$orderby		string	Order by expression for results.
Top	$top		integer	Take top X records.
Skip	$skip		string	Skip first X records.
Left Join	$leftjoin		integer	Left join expression.
Inner Join	$innerjoin		integer	Inner join expression.
Inlcude Line Count?	$inlinecount		boolean	Should include line count?

Returns

The outputs of this operation are dynamic.

Update Entity

Operation ID:

UpdateResource

Update existing entity.

Parameters

Name	Key	Required	Type	Description
Category	categoryId	True	string	Select an entity category.
Entity	resource	True	string	Select a Specific entity from the selected categeory.
Entity Id	id	True	integer	Id of the entity to update.
Update request body	body	True	dynamic	Dynamic update schema based on the entity.

Returns

The outputs of this operation are dynamic.

Triggers

Event Trigger

Registers event trigger.

Event Trigger

Operation ID:

WebhookTrigger

Registers event trigger.

Parameters

Name	Key	Required	Type	Description
Event handling	Events	True	string	Select if all or specific events should be handled.
Entity	EntityType	True	integer	Entity type, whos events should be handled.
Payload Columns	PayloadSelect	True	string	List of columns to be returned with the trigger payload.
Trigger Secret	Secret		string	Will be returned on triggering event for optional validation.
Trigger filter	PayloadFilter		string	Filter expression for filtering events notifications.
Individual Trigger	IndividualTriggers		array of string	For individual events, select events to be notified for.

Returns

response

object

Definitions

object

This is the type 'object'.