Microsoft 365 Self-Help (Preview)

Microsoft 365 Self-Help connector provides services which can provide api's to automate self help for customers.Use the self-help solutions for Microsoft 365 product issues. Reduce your organization’s helpdesk cost and provide great customer experience by adopting the same services that power Microsoft Support.

This connector is available in the following products and regions:

Service	Class	Regions
Logic Apps	Standard	All Logic Apps regions except the following:      -   Azure Government regions      -   Azure China regions      -   US Department of Defense (DoD)
Power Automate	Premium	All Power Automate regions except the following:      -   US Government (GCC)      -   US Government (GCC High)      -   China Cloud operated by 21Vianet      -   US Department of Defense (DoD)
Power Apps	Premium	All Power Apps regions except the following:      -   US Government (GCC)      -   US Government (GCC High)      -   China Cloud operated by 21Vianet      -   US Department of Defense (DoD)

Contact
Name	Microsoft
URL	https://admin.microsoft.com
Email	PowerConnector-BA@microsoft.com

Connector Metadata
Publisher	Microsoft
Website	https://microsoft.com
Privacy policy	https://support.microsoft.com/privacy
Categories	AI

The Microsoft 365 Self-Help APIs are a set of Machine learning based tools developed to proide self-help to Customer questions.Empower users with instant resolution to issues and insights for Microsoft products and services, including effective troubleshooters and diagnostics created by Microsoft product teams. This connector can help reduce support costs in Enterprise helpdesk while increasing employee productivity and satisfaction.

Get Self-help Insights

Organizations can improve their customers' experience by helping users solve issues on their own without ever needing to contact support. Microsoft 365 Self Help helps find self-serve solutions from Microsoft's extensive library of support articles.

Increase end user satisfaction and reduce your helpdesk costs by integrating with Microsoft 365 self-help, created by product teams, and powered by machine learning. M365 self-help combines user intent (how users express their problem) with what we know about users to show the right self-help solution at the right time. It also returns top web search results to increase self-help success.

Prerequisites

You will need the following to proceed:

A Microsoft PowerApps or Microsoft Power Automate plan with custom connector feature. Microsoft 365 licence.

Get started with your connector

1. Select "Create"
2. Select "Automated Cloud Flow".
3. Under Triggers select “Manually trigger a flow”.
4. Select "New Step".
5. Under "Actions" under "Premium" search for Microsoft 365 Self-Help conenctor.
6. Based on the service you want to use, you can select the Forecasting, TextAnalytics or SelfHelp connector.
7. Once you have selected the service, you can add the input in json format and click save and test the flow and get the output results.

Creating a connection

The connector supports the following authentication types:

Default	Parameters for creating connection.	All regions	Not shareable

Default

Applicable: All regions

Parameters for creating connection.

This is not shareable connection. If the power app is shared with another user, another user will be prompted to create new connection explicitly.

Throttling Limits

Name	Calls	Renewal Period
API calls per connection	100	60 seconds

Actions

Get self-help insights

Get self-help insights from Microsoft 365.

Get self-help insights

Operation ID:

GetSelfHelpInsights

Get self-help insights from Microsoft 365.

Parameters

Name	Key	Required	Type	Description
User Query Text	Text	True	string	Text of the user's query for which we provide self-Help.

Returns

Name	Path	Type	Description
IsAIInsightsVisible	IsAIInsightsVisible	boolean	have ai insights or not from self help api.
IsAdapativeCardVisible	IsAdapativeCardVisible	boolean	render adaptive card using a flag part of copilt flows.
IsClientDiagVisible	ClientDiagnostics.IsClientDiagVisible	boolean	have visible client diagnostic.
ClientDiagId	ClientDiagnostics.ClientDiagId	integer	diagnostic Id idenfier for redirection.
ClientDiagTitle	ClientDiagnostics.ClientDiagTitle	string	Title for clientside diagnostic name.
AimId	AimId	string	unique request id.
GPTInsight	AIInsights.GPTInsight	string	Gpt insight response for givn query.