update from Prometric
Prometric posted an update on their partnership with us--touching on many of the points you have asked about; you should check it out. Your comments are welcome here, but send a copy of whatever you say to msledp@microsoft.com while you're at it. Here are a few bits I know many of you are interested in...
"Each test center worldwide manages and sets their individual business hours to meet their customers' needs. Many testing centers provide weekend and off hour testing."
"Prometric's schedule, reschedule, and cancellation policies are as follows:
- Schedule
- Same day: Customers can use onsite registration
- More than 24-hours in advance: Customers can use web, onsite, or call center registration
- Reschedule
- Same day: Customers can use call center registration
- More than 24-hours in advance: Customers can use web, onsite, or call center registration
- Cancel
- Same day: Customers can use onsite or call center registration...The testing center network and seat availability is based on candidate demand. Cancelling within 24-hours of an actual testing event will cause forfeiture of payment
- More than 24-hours in advance: Customers can use web, onsite, or call center registration"
"All test centers, including IT Academies, can become a Prometric testing center. There are no additional costs or exam delivery minimums to meet*, however, centers are required to meet minimum hardware and software requirements.... *Although there are no exam delivery minimums to meet, there are exam delivery minimums to meet in order to be compensated for exam delivery."
"...we have staffed our Global help desk with over 125 employees providing support in 12 languages through phone, e-mail, and eChat."
Comments
Anonymous
August 29, 2007
Good post Trika. Thanks for keeping us informed.Anonymous
August 29, 2007
Prometric si aggiorna...Anonymous
August 29, 2007
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August 30, 2007
Based on the press release, it looks like Prometric is attempting to respond to many of the issues that have been raised. Hopefully, fixing their Web site is on the list of things to do. However, the remaining core issue that I have is how does lack of choice help the consumer?Anonymous
August 30, 2007
Agree on their web site needing a LOT of work. I have tried to register for exams multiple times and have them instantly show up as canceled for some reason as well.Anonymous
August 31, 2007
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August 31, 2007
Always do my exams with Prometric and always an excellent experience. Except the website and online registration process, that really needs "some" work!Anonymous
August 31, 2007
I wish Microsoft doesn't cut Vue out. Prometric customer service is really lousy.Anonymous
August 31, 2007
"...we have staffed our Global help desk with over 125 employees providing support in 12 languages through phone, e-mail, and eChat." => yet none of those are accessible, and the phone number is not listed.Anonymous
September 03, 2007
Thanks for the update, Trika.Anonymous
September 04, 2007
Alway waiting for my beta result of exam taken at PROMETRIC (since 5 month!!!). I also passed 2 exam the last week, and still waiting for an update of my Prometric transcript, stil in status "pending"...So, they can't send my result to Microsoft so my MS trasncript is not updated too. I don't have the same feeling as you about Prometric.Anonymous
September 04, 2007
We only have 3 testing centers in the whole state, the closest to me is always booked out at least a month, the other 2 always have next day testing howerver they are both a 2+ hour driveAnonymous
September 04, 2007
Is this suppose to make me feel better about Prometric? I bugged them a year ago about updating their website to reflect ACTUAL testing centers in my area, that tiny little town of Atlanta, not the ones whose telephones have long since been disconnected. They won't change a bit but will be more profitable thaks to this decision.Anonymous
September 04, 2007
Well, I just got word that our local testing center is going to offer Prometric exams now as well as Vue, so at least I'll be able to use the same facility. I'm sure that most of the testing centers will follow suit if they have not already. Just be ready for about a 30 to 60 day delay in Prometric offerings after the 1 September deadline - the sole reason I chose to schedule my remaining MCSE exams with Vue in advance.Anonymous
September 27, 2007
We have had a guy here trying to test since 8:30 this morning. It is now 9:30 and Prometric is still not working. We have had nothing but trouble trying to get our testing center up on Prometric, it took more than 2 weeks just to get it to where we could run the sample test to test the operation of the center. Prometric also showed on their website that we were open on Saturdays when we set the schedule as closed on weekends. The guy trying to test said it took more than 2 hours just to sign up for the test, now he is dealing with problems here caused by Prometric. GREAT CHOICE MICROSOFT!!!Anonymous
April 15, 2008
i give exam in prometric test center but i have not got transcripts in mcp site so that plz update my exam my exam no is 70-293 in mcse under MCP ID 3814200 email address: durga_harami@hotmail.com plz reply meAnonymous
April 15, 2008
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April 19, 2008
Hi Durganand, You will need to contact your helpdesk and they can sort that out for you. Thank you! TrikaAnonymous
November 11, 2009
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