Windows SharePoint services 3.0 Service Pack 2(SP2) has encountered a problem and needs to close. we are sorry for the inconvenience.WSS 3.0 SP2 installation failure
In my recent experience while installing WSS 3.0 SP2 we got a error as below
Windows SharePoint services 3.0 Service Pack 2(SP2) has encountered a problem and needs to close. we are sorry for the inconvenience.
Dialog box to send Error report / Don’t send
let me give some background on why we got into this issue
- We wanted to remove it completely again and install it this time with the BASIC option , in the installation wizard.
- The installation completed and started the PS config wizard, the wizard completed all the 10 steps and we saw the same error when tried to open the central admin.
- We observed the following odd things –
1-> The version of the product in the ADD/REMOVE programs section for WSS 3.0 is 12.0.0.6425
2-> All the SQL Dbs that it is creating is under the version -12.0.0.4518
3-> The separate installation of Sp1 and Sp2 on WSS 3.0 also is unsuccessful.
when we ran the WSS 3.0 SP2 it failed with an error “Windows SharePoint services 3.0 Service Pack 2(SP2) has encountered a problem and needs to close. we are sorry for the inconvenience.”
We ran an Inventory tool called ROIScan.vbs (Internal script – for more details contact Microsoft support) and got the below results
Review Items
============
Error: Local patch package 'C:\WINDOWS\Installer\6633ba94.msp' missing for patch '{88591C3A-E392-4B2C-98B7-F123862FD540}'
Error: Local patch package 'C:\WINDOWS\Installer\6633b71a.msp' missing for patch '{4A35EF4A-D868-4B15-A84D-3E8925AA9558}'
Error: Local patch package 'C:\WINDOWS\Installer\901e67a6.msp' missing for patch '{D93F9C7C-AB57-44C8-BAD6-1494674BCAF7}'
Error: Local patch package 'C:\WINDOWS\Installer\6633b91d.msp' missing for patch '{464FBCDB-72F8-4C39-AC19-D2E7CFC82287}'
Error: Local patch package 'C:\WINDOWS\Installer\6633b990.msp' missing for patch '{A1665382-302F-476F-99B3-1B6148B1AB16}'
Products Inventory
==================
Microsoft Windows SharePoint Services 3.0
-----------------------------------------
ProductVersion 12.0.4518.1016
ServicePack Level RTM
Architecture x86/32bit
ProductCode {90120000-1014-0000-0000-0000000FF1CE}
Msi ProductName Microsoft Windows SharePoint Services 3.0
Configuration SKU WSS
InstallDate 20100708
UserSid
ProductContext Machine
ProductState Installed
Transforms |C:\Program Files\Common Files\Microsoft Shared\SERVER12\Server Setup Controller\WSS.EN-US\WShellUI.MST
Original .msi Name sts.msi
Cached .msi Package C:\WINDOWS\Installer\294d2.msi
ProductID (MSI)
Build/Origin 4518_1014\x86\ship\0\sts
Package Code {CB8170A7-3E73-4E4D-8442-767FE90EFF05}
Notes -
Errors -
Config ProductName WSS
Config PackageID wss
-Then we merged the verbose on registry and ran the setup again .
Windows Registry Editor Version 5.00
[HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows\Installer]
"logging"= "voicewarmup"
"debug"=dword:00000007
We got the same error and when we review the log which was stored in %temp% we got the log as below
===Verbose logging started: 7/07/2010 21:44:27 Build type: SHIP UNICODE 3.01.4000.4042 Calling process: E:\wssv3sp2-kb953338-x86-fullfile-en-us.exe ===
| MSI (c) (18:E8) [21:44:27:311]: SOFTWARE RESTRICTION POLICY: Verifying package --> 'C:\WINDOWS\Installer\3de98.msi' against software restriction policy |
| MSI (c) (18:E8) [21:44:27:311]: SOFTWARE RESTRICTION POLICY: C:\WINDOWS\Installer\3de98.msi has a digital signature |
| MSI (c) (18:E8) [21:44:27:326]: SOFTWARE RESTRICTION POLICY: C:\WINDOWS\Installer\3de98.msi is permitted to run at the 'unrestricted' authorization level. |
| MSI (c) (18:E8) [21:44:27:342]: Cloaking enabled. |
| MSI (c) (18:E8) [21:44:27:342]: Attempting to enable all disabled priveleges before calling Install on Server |
| MSI (c) (18:E8) [21:44:27:342]: End dialog not enabled |
| MSI (c) (18:E8) [21:44:27:342]: Original package ==> C:\WINDOWS\Installer\3de98.msi |
| MSI (c) (18:E8) [21:44:27:342]: Package we're running from ==> C:\WINDOWS\Installer\3de98.msi |
| MSI (c) (18:E8) [21:44:27:342]: APPCOMPAT: looking for appcompat database entry with ProductCode '{90120000-1014-0000-0000-0000000FF1CE}'. |
| MSI (c) (18:E8) [21:44:27:342]: APPCOMPAT: no matching ProductCode found in database. |
-We extracted the WSS 3.0 SP2 to a new folder and copied the OPUTIL.vbs (Internal script – for more details contact Microsoft support)
-Ran the OPUTIL.vbs /ApplyPatch and it failed again with the same message.
then we looked at the summary of the OPUTIL.vbs we got the below details
Product: {90120000-1014-0000-0000-0000000FF1CE} - Microsoft Windows SharePoint Services 3.0, Build: 12.0.4518.1016 Debug: Found applicable service pack patch to update build from 12.0.4518.1016 to build 12.0.6425.1000 : KB 954711, {ADE5B215-6E47-40F8-8CAE-D41313D77D11}, STSSP2.MSP, E:\MS WSS Media\extract\Updates\anything\stssp2-x86.msp |
|
| Debug: Found applicable patch with sequence version 12.0.6535.5002 : KB 981043, {B5B7574F-0DAD-4131-8E1A-59C66F9D4B19}, DW20W-X-NONE.MSP, C:\WINDOWS\Installer\18c8c41d.msp | |
| Debug: Found applicable patch with sequence version 12.0.6535.5003 : KB 983444, {895AC31A-27B6-4264-91B9-CD24342CD624}, STS.MSP, C:\WINDOWS\Installer\8f779c27.msp | |
| Debug: 2.x style patches bucket contains 0 patch(es) after sequencing. | |
| Debug: Minor Update (service pack) bucket contains 1 patch(es) after sequencing. | |
| Debug: Small Patches bucket contains 2 patch(es) after sequencing. | |
| Debug: Calling msiexec to apply patch(es): msiexec.exe /i {90120000-1014-0000-0000-0000000FF1CE} PATCH="E:\MS WSS Media\extract\Updates\anything\stssp2-x86.msp" REBOOT=ReallySuppress /qb- /l*v+ %temp%\{90120000-1014-0000-0000-0000000FF1CE}_MspApply.log | |
| Debug: Msiexec returned with code: 1635 PATCH_PACKAGE_OPEN_FAILED | |
| Debug: Calling msiexec to apply patch(es): msiexec.exe /i {90120000-1014-0000-0000-0000000FF1CE} PATCH="C:\WINDOWS\Installer\18c8c41d.msp;C:\WINDOWS\Installer\8f779c27.msp" REBOOT=ReallySuppress /qb- /l*v+ %temp%\{90120000-1014-0000-0000-0000000FF1CE}_MspApply.log | |
| Debug: Msiexec returned with code: 0 Success |
then looked at the log file
(UNKNOWN) ?=== Verbose logging started: 8/07/2010 17:28:50 Build type: SHIP UNICODE 3.01.4000.4042 Calling process: C:\WINDOWS\system32\msiexec.exe ===
(CLIENT) MSI (c) (E4:3C) [17:28:50:296]: Resetting cached policy values
(POLICY) MSI (c) (E4:3C) [17:28:50:296]: Machine policy value 'Debug' is 7
(CLIENT) MSI (c) (E4:3C) [17:28:50:296]: ******* RunEngine:
(UNKNOWN) ******* Product: {90120000-1014-0000-0000-0000000FF1CE}
(UNKNOWN) ******* Action:
(UNKNOWN) ******* CommandLine: PATCH="E:\Software\SharePoint Service 3.0\WSS3.0 extract\Updates\stssp2-x86.msp" REBOOT=ReallySuppress
(CLIENT) MSI (c) (E4:3C) [17:28:50:296]: Client-side and UI is none or basic: Running entire install on the server.
(CLIENT) MSI (c) (E4:3C) [17:28:50:296]: Grabbed execution mutex.
(CLIENT) MSI (c) (E4:3C) [17:28:50:343]: Cloaking enabled.
(CLIENT) MSI (c) (E4:3C) [17:28:50:343]: Attempting to enable all disabled priveleges before calling Install on Server
(CLIENT) MSI (c) (E4:3C) [17:28:50:359]: Incrementing counter to disable shutdown. Counter after increment: 0
(SERVER) MSI (s) (94:3C) [17:28:50:375]: Grabbed execution mutex.
(SERVER) MSI (s) (94:C0) [17:28:50:375]: Resetting cached policy values
(POLICY) MSI (s) (94:C0) [17:28:50:375]: Machine policy value 'Debug' is 7
(SERVER) MSI (s) (94:C0) [17:28:50:375]: ******* RunEngine:
(UNKNOWN) ******* Product: {90120000-1014-0000-0000-0000000FF1CE}
(UNKNOWN) ******* Action:
(UNKNOWN) ******* CommandLine: PATCH="E:\Software\SharePoint Service 3.0\WSS3.0 extract\Updates\stssp2-x86.msp" REBOOT=ReallySuppress CURRENTDIRECTORY="E:\Software\SharePoint Service 3.0\WSS3.0 extract\Updates" CLIENTUILEVEL=2 CLIENTPROCESSID=6372
(POLICY) MSI (s) (94:C0) [17:28:50:375]: Machine policy value 'DisableUserInstalls' is 0
(SERVER) MSI (s) (94:C0) [17:28:50:390]: End dialog not enabled
(SERVER) MSI (s) (94:C0) [17:28:50:390]: Original package ==> C:\WINDOWS\Installer\294d2.msi
(SERVER) MSI (s) (94:C0) [17:28:50:390]: Package we're running from ==> C:\WINDOWS\Installer\294d2.msi
(SERVER) MSI (s) (94:C0) [17:28:50:390]: APPCOMPAT: looking for appcompat database entry with ProductCode '{90120000-1014-0000-0000-0000000FF1CE}'.
(SERVER) MSI (s) (94:C0) [17:28:50:390]: APPCOMPAT: no matching ProductCode found in database.
(SERVER) MSI (s) (94:C0) [17:28:50:390]: MSCOREE not loaded loading copy from system32
(SERVER) MSI (s) (94:C0) [17:28:50:421]: Opening existing patch 'C:\WINDOWS\Installer\1ed46549.msp'.
(SERVER) MSI (s) (94:C0) [17:28:50:421]: Opening existing patch 'C:\WINDOWS\Installer\845b409a.msp'.
(SERVER) MSI (s) (94:C0) [17:28:50:421]: File will have security applied from OpCode.
(SERVER) MSI (s) (94:C0) [17:28:50:484]: Original patch ==> E:\Software\SharePoint Service 3.0\WSS3.0 extract\Updates\stssp2-x86.msp
(SERVER) MSI (s) (94:C0) [17:28:50:484]: Patch we're running from ==> C:\WINDOWS\Installer\b56a6.msp
(SERVER) MSI (s) (94:C0) [17:28:50:484]: Opening existing patch 'C:\WINDOWS\Installer\18bab474.msp'.
(SERVER) MSI (s) (94:C0) [17:28:50:484]: Note: 1: 2203 2: C:\WINDOWS\Installer\18bab474.msp 3: -2147287038
(POLICY) MSI (s) (94:C0) [17:28:50:500]: Machine policy value 'AllowLockdownBrowse' is 0
(POLICY) MSI (s) (94:C0) [17:28:50:500]: Machine policy value 'DisableBrowse' is 0
(SERVER) MSI (s) (94:C0) [17:28:50:500]: Couldn't find local patch 'C:\WINDOWS\Installer\18bab474.msp'. Looking for it at its source.
(SERVER) MSI (s) (94:C0) [17:28:50:500]: Resolving Patch source.
(POLICY) MSI (s) (94:C0) [17:28:50:500]: User policy value 'SearchOrder' is 'nmu'
(POLICY) MSI (s) (94:C0) [17:28:50:500]: User policy value 'DisableMedia' is 0
(POLICY) MSI (s) (94:C0) [17:28:50:500]: Machine policy value 'AllowLockdownMedia' is 0
(SERVER) MSI (s) (94:C0) [17:28:50:500]: SOURCEMGMT: Media enabled only if package is safe.
(SERVER) MSI (s) (94:C0) [17:28:50:500]: SOURCEMGMT: Looking for sourcelist for product {ADE5B215-6E47-40F8-8CAE-D41313D77D11}
(SERVER) MSI (s) (94:C0) [17:28:50:500]: SOURCEMGMT: Adding {ADE5B215-6E47-40F8-8CAE-D41313D77D11}; to potential sourcelist list (pcode;disk;relpath).
(SERVER) MSI (s) (94:C0) [17:28:50:500]: SOURCEMGMT: Now checking product {ADE5B215-6E47-40F8-8CAE-D41313D77D11}
(SERVER) MSI (s) (94:C0) [17:28:50:500]: SOURCEMGMT: Media is enabled for product.
(SERVER) MSI (s) (94:C0) [17:28:50:500]: SOURCEMGMT: Attempting to use LastUsedSource from source list.
(SERVER) MSI (s) (94:C0) [17:28:50:500]: SOURCEMGMT: Trying source C:\DOCUME~1\DA-800~1\LOCALS~1\Temp\5\OWP5.tmp\.
(SERVER) MSI (s) (94:C0) [17:28:50:531]: Note: 1: 2203 2: C:\DOCUME~1\DA-800~1\LOCALS~1\Temp\5\OWP5.tmp\stswwsp2.msp 3: -2147287037
(SERVER) MSI (s) (94:C0) [17:28:50:531]: SOURCEMGMT: Source is invalid due to missing/inaccessible package.
(SERVER) MSI (s) (94:C0) [17:28:50:531]: Note: 1: 1706 2: -2147483647 3: stswwsp2.msp
(SERVER) MSI (s) (94:C0) [17:28:50:531]: SOURCEMGMT: Processing net source list.
(SERVER) MSI (s) (94:C0) [17:28:50:531]: Note: 1: 1706 2: -2147483647 3: stswwsp2.msp
(SERVER) MSI (s) (94:C0) [17:28:50:531]: SOURCEMGMT: Processing media source list.
(SERVER) MSI (s) (94:C0) [17:28:50:531]: SOURCEMGMT: Resolved source to: 'stswwsp2.msp'
(SERVER) MSI (s) (94:C0) [17:29:24:640]: Note: 1: 1314 2: stswwsp2.msp
(SERVER) MSI (s) (94:C0) [17:29:24:640]: Unable to create a temp copy of patch 'stswwsp2.msp'.
(SERVER) MSI (s) (94:C0) [17:29:24:640]: Note: 1: 1708
(SERVER) MSI (s) (94:C0) [17:29:24:640]: Note: 1: 2729
(SERVER) MSI (s) (94:C0) [17:29:24:656]: Note: 1: 2729
(SERVER) MSI (s) (94:C0) [17:29:24:656]: Product: Microsoft Windows SharePoint Services 3.0 -- Installation failed.
(UNKNOWN)
(SERVER) MSI (s) (94:C0) [17:29:24:671]: Attempting to delete file C:\WINDOWS\Installer\b56a6.msp
(SERVER) MSI (s) (94:C0) [17:29:24:671]: MainEngineThread is returning 1635
(UNKNOWN) This patch package could not be opened. Verify that the patch package exists and that you can access it, or contact the application vendor to verify that this is a valid Windows Installer patch package.
(UNKNOWN) C:\WINDOWS\Installer\294d2.msi
(CLIENT) MSI (c) (E4:3C) [17:29:24:671]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied. Counter after decrement: -1
NOTE: Look at few lines above for clues on error
(ERROR) MSI (c) (E4:3C) [17:29:24:671]: MainEngineThread is returning 1635
The trick that worked for us
==================================================
From the log file we found this line
(SERVER) MSI (s) (94:C0) [17:28:50:500]: SOURCEMGMT: Looking for sourcelist for product {ADE5B215-6E47-40F8-8CAE-D41313D77D11}
KB 954711, {ADE5B215-6E47-40F8-8CAE-D41313D77D11}, STSSP2.MSP, E:\MS WSS Media\extract\Updates\stssp2-x86.msp
You just need to revert the first 8 characters to get the patch code ,which would be
ADE5B215 -> 512B5EDA
{512B5EDA-6E47-40F8-8CAE-D41313D77D11}
searched the registry for the patch GUID as {512B5EDA-6E47-40F8-8CAE-D41313D77D11}
or find the key in below location
1.HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Patches
2.HKEY_CLASSES_ROOT\Installer\Patches
We need to check if a subkey of this name exists
512B5EDA74E68F04C8EA4D31317DD711
Export that key and deleted it
Ran the WSS 3.0 SP2 and this time it completed successfully!!!!!
Hope this helps !!!!!