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How to resolve "Windows - no disk" errors when launching Media Center 2005 on an HP machine

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I have heard from a few folks (mostly via comments on this blog post) regarding an issue with HP Media Center 2005 machines. On some HP machines, customers are seeing an error message pop up when launching Media Center. This error message has the following information:

  • Title: Windows - No Disk
  • Text: There is no disk in the drive. Please insert a disk into drive
  • Buttons: Cancel, Try Again and Continue

This error does not prevent Media Center from launching, but sits on the desktop until you exit Media Center.

We were able to track this issue down to some kind of bug in the HP Image Zone for Media Center application that is pre-installed on HP Media Center systems that appears if you uninstal the Norton Anti-virus and/or System Security suite that also comes pre-installed on HP Media Center systems. We reported this issue to HP and also some customers have reported it, and they have issued an update to Image Zone that addresses this issue.

A customer was kind enough to post the response he received from HP about this issue. According to the HP support team, you can find this update for Image Zone at this location, and that should allow you to resolve this No Disk error without needing to reinstall Norton or uninstall Image Zone (which are the possible workarounds suggested in the past).

<update date="11/30/2005"> HP contacted me today with a new location for the fix, so I have updated the link in the text of this blog post </update>

<update date="4/9/2006"> The previous link I had posted seemed to be unreliable for some people because it was pointed to the HP FTP server, so I have updated it to a better link location. HP also appears to have updated the package since I originally posted this as well to provide some additional fixes. </update>

Comments

  • Anonymous
    December 02, 2005
    I used this solution. Install the Norton Internet Security and Security Suite that comes with the HP Media Center computer, activate the products, use control panel to uninstall the Norton prosucts. This will end the No Disk Error. The key here is to install and activate then uninstall the products. I uninstalled the products individually then tried Media Center again with no errors.
    Good luck.

  • Anonymous
    December 09, 2005
    Just so you know, It's not neccessary to have HP or media center in your equation! I uninstalled Norton from my self-built computer and am getting the error.... Thanks for solving this error mystery! :)

  • Anonymous
    December 10, 2005
    Thank you! The updated software worked like a charm.

  • Anonymous
    December 30, 2005
    http://pubs.logicalexpressions.com/Pub0009/LPMArticle.asp?ID=593

    I was getting the error with different apps; this cured it.

  • Anonymous
    January 04, 2006
    Hi

    download this patch from hp.com
    <ftp://ftp.hp.com/pub/softlib/software6/COL13276/pv-36951-1/sp26630.exe>

    Regards,
    Raja

  • Anonymous
    January 10, 2006
    Just don't use Symantec software!

  • Anonymous
    February 08, 2006
    Thank you for the fix.  It installed seamlessly and fixed the problem immediately.  I couldn't be happier!

  • Anonymous
    March 08, 2006
    If I clic the button ''this location'' my server cannot find the page.

  • Anonymous
    March 08, 2006
    Hi Johannes - I just checked the link (http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?dlc=en&lc=en&os=228&product=1118243&lang=en&cc=us&softwareitem=pv-36951-1) and it is working fine for me.  Can you try again?

  • Anonymous
    March 09, 2006
    Hi Astebner, thank you for helping me.
    I tried the link you put on the site, it thakes me to the site ''HP Image Zone Update''. When I push the button "Download only" my server can't find the site again.
    The same happens when I clic ''sp 26630.exe''.
    When I chose "Install now'' it stops and puts a icon on my screen, that I have to double clic to continue. Than it stops again and asks double clic the icon again. This happens over and over again.

  • Anonymous
    March 09, 2006
    Hi Johannes - It looks like this is an issue with the FTP portion of the HP download site.  I followed the link and then instead of clicking Download Only, I clicked on the name of the executable - sp26630.exe (which is also a hyperlink), and then I chose Save to save it to my desktop and it worked fine for me.  Can you try to download it using this method and see if it works for you?

  • Anonymous
    March 10, 2006
    Hi astebner, thanks for helping me again.
    I tried it your way, but unfortunately it doesn't work. Is it possible to mail the file?

  • Anonymous
    March 10, 2006
    Hi Johannes - I am sorry, but the file in question is an HP file, not a Microsoft file, so I do not think it would be right for me to download it myself and mail it to you.  I suggest that you contact HP customer support or search the HP site and see if you can find a working link to the file instead of using the link that I posted in this blog.

  • Anonymous
    March 10, 2006
    Hi astebner, thanks for your responce and your suggestion. I will contact Hp customer support. I let you know if I succeeded.

  • Anonymous
    March 13, 2006
    Hi astebner, the problem is fixed.
    My hardware(router)firewall was blokking your link. Thank you again, for helping me.

  • Anonymous
    March 29, 2006
    The comment has been removed

  • Anonymous
    March 29, 2006
    Update: I managed to get into the ftp location by VPN outside of a firewall and got the SP2660.EXE program downloaded.
    Thank You.
    Bill

  • Anonymous
    April 01, 2006
    The comment has been removed

  • Anonymous
    April 05, 2006
    Hi Safacles - It appears that the link to the HP site is unreliable and sometimes does not work.  If you have issues with the link listed in this blog post, I suggest that you try to contact HP for a reliable download location for this patch.  I'm sorry for the inconvenience.

  • Anonymous
    April 07, 2006
    try this location

    http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?lc=en&cc=us&dlc=en&os=228&product=1110864&lang=en&softwareitem=pv-39280-2

  • Anonymous
    April 09, 2006
    Hi Mark - Thank you for this link.  It appears that HP updated the package for this Image Zone hotfix in March and the old link no longer works.  I have updated the link in my blog post to point to this location.  Hopefully this new link will work for everyone.

  • Anonymous
    June 01, 2006
    The comment has been removed

  • Anonymous
    June 01, 2006
    Hi Dave - This update package was created by HP, so I suggest contacting them for further assistance regarding the installation failure you are seeing.

  • Anonymous
    June 15, 2006
    I just had an online chat with HP and was told to download the following zipped patch:

    Nigel R: ftp://ftp.hp.com/pub/softlib/software7/COL13276/pv-39280-2/sp26704.exe

    Nigel R: Installation Instructions
    1. Download the update.
    2. If the Media Center application is running, close it now.
    3. Double-click the icon for the update downloaded in Step 1, and then click NEXT.
    4. Select I accept the terms in the license agreement, and then click NEXT to proceed with the installation.
    5. Click YES to install the update.
    6. If prompted to restart the system upon completion of the update, click YES

    I tried the other links in your site, but they were broken.  Note that the executable identifying number is more recent than those anyway.

    Hope this helps others.

    Terry

  • Anonymous
    September 05, 2006
    PingBack from http://blogs.msdn.com/astebner/articles/487537.aspx

  • Anonymous
    November 04, 2006
    This article serves as a central location for all links to troubleshooting documentation that has been

  • Anonymous
    March 09, 2007
    PingBack from http://mymce.wordpress.com/2007/03/10/windows-no-disk-there-is-no-disk-in-the-driveerror-in-hp-media-center/

  • Anonymous
    April 20, 2012
    The comment has been removed