Account Hacked, Azure Subscription Deleted – Need Help

Question

My Microsoft account was hacked and, after recovering it, my "Azure for Students" subscription was deleted due to a supposed policy violation. I didn’t use Azure, only OneDrive and Word. How can I recover my subscription?

Subscription ID: ea113dae-9b16-4878-89ec-b5d6526784ba

Subscription Name: Azure for Students

Answer 1

Hello REVELO PUETATE MARILYN DANIELA,

Welcome to Microsoft Q&A!

Have you tried creating an Azure Support Request from the Azure Portal? If not, please try it as Azure does not charge for support requests related to billing and subscription management.

If you have tried and it does not let you, you can try to create a new azure account using another email you may have and try to create the support request and let them know about the situation with that specific subscription: https://azure.microsoft.com/en-us/pricing/purchase-options/azure-account?msockid=23c605b812446901166410c513166822 (Please click on "Try Azure for free")

I hope the information provided was useful! Let me know if you were able to create a support request :D

Regards,

Gao

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