I have lost my mobile and cannot access the azure portal through authenticator, how can I disable two-factor authentication?

Question

I have lost my mobile and currently cannot access azure portal, I have two factor authentication, I need to disable it and access azure portal without using authenticathor. could someone please help me. it is very important and urgent!!!!!

Answer 1

Hello @GUSTAVO ANTON ,

Try log-in to the Microsoft 365 portal with your work account using the links in the page below. You can also explore other options stated there, and if you exhaust them all you can still contact support to ask their help with this.

https://support.microsoft.com/en-us/account-billing/change-your-two-step-verification-method-and-settings-c801d5ad-e0fc-4711-94d5-33ad5d4630f7

In spanish:
https://support.microsoft.com/es-es/account-billing/cambiar-el-m%C3%A9todo-y-la-configuraci%C3%B3n-de-verificaci%C3%B3n-en-dos-pasos-c801d5ad-e0fc-4711-94d5-33ad5d4630f7