Cannot install MS Office Professional Plus 2019 on my new Windows 11 Dell

Question

Good day to all,

I got a new Windows 11 laptop, and I am trying to install the MS Office Professional Plus 2019 on there, but I have tried to activate it twice via the phone activation.

I removed it from my old laptop after the first attempt to see if that was the issue but still had no luck.

After speaking the installation ID into the phone correctly, the Assistant voice comes back and tells me that it is not a valid copy or words to that effect.

Did I get a scam copy back in 2020 and now it is not valid?

Also, for MS Office 365, what is included for free? Is it Word, PowerPoint and excel?

Thanks,

James