No dial pad option calls in Teams - unable to make phone call

Question

I would like to make phone call by Teams, but there is no option calls, where I could dial desired number, on the left side!?

Answer 1

@Radostan Mirkovic

The missing Calls option in Microsoft Teams typically means that your account or organization might not have the necessary calling capabilities enabled. Here are several points to consider and steps you can take:

1. Licensing and Plans:

 • Teams calling requires a Teams Phone System license and, in many cases, an additional calling plan.

 • Verify with your IT/admin team that your account is enabled for voice calling.

 • Note that if you’re using a free version of Teams or are set up as a guest, the Calls feature might not be available.

2. Admin Settings and Policies:

 • Your organization’s Teams administrator can disable or not assign calling features to certain users.

 • Ask your administrator to check the Teams Admin Center (under Voice > Calling Policies) to ensure your account is permitted to use the Calling feature.

 • Also, check if there are any app policies restricting access to telephone calling.

3. App Updates and Navigation:

 • Ensure you are running the latest version of Microsoft Teams, as updates can sometimes change how features are accessed.

 • Double-check the left navigation menu; sometimes the Calls option might appear under more options or be hidden if the layout has been customized.

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