Request Id: 3af823e0-f709-4934-86df-06b8ea8d3d00 Correlation Id: 732c7ec2-c470-4ead-ae33-4eb6a306c0bf Timestamp: 2025-02-18T23:33:38Z Message: AADSTS500200: User account '******@hotmail.com' is a personal Microsoft account. Personal Microsoft acc

Question

Request Id: 3af823e0-f709-4934-86df-06b8ea8d3d00

Correlation Id: 732c7ec2-c470-4ead-ae33-4eb6a306c0bf

Timestamp: 2025-02-18T23:33:38Z

Message: AADSTS500200: User account '******@hotmail.com' is a personal Microsoft account. Personal Microsoft accounts are not supported for this application unless explicitly invited to an organization. Try signing out and signing back in with an organizational account.

This is in reference to syncing a profile in Edge. I think the organization being referred to is my former employer. I no longer have access to my account there or to the administrators there. How do I fix this? This is just my personal PC, why is there any reference to an organization?

Answer 1

Hi @Paul Altpeter,

Could you please check if you have the following scenarios:

1. If you have work profiles created before in Edge, please try removing them.
2. If you have work accounts signed in at Email & accounts in Windows settings, please try removing them.

And suggestion you can try: remove all Microsoft Edge profiles. Please navigate to %localappdata%\Microsoft\Edge on your computer, end all Microsoft Edge tasks in Task Manager and delete the User Data folder. Please note that it will also delete the local data of your current profile, so you may keep a backup elsewhere. Then re-launch Microsoft Edge and sign into your personal account again.

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Best Regards,

Shijie Li