Failed to purchase domain and create Azure DNS zone with error: The subscription XXXXX is not eligible to create an App Service Domain.

Question

I'm trying to purchase a custom domain and getting the error above. I've tried everything I can think of trying and that copilot suggested.

I upgrade the Sub to pay as you go and there is a credit card on file..... the domain it says is available. At a loss why I can't buy a custom domain for my static web app.

Answer 1

Hello,

Welcome to Microsoft Q&A.

This can happen for several reasons.

1. Some of the Azure Subscription types don’t support domain purchases, including Free, Sponsorship, credit-based subscriptions, CSP, or certain Enterprise Agreements.
   1. If it's a CSP or restricted subscription, you must purchase the domain externally (e.g., GoDaddy, Namecheap) and manually configure it.
   2. https://learn.microsoft.com/en-us/azure/app-service/manage-custom-dns-buy-domain
2. Remove the spending limit: For credit-based subscriptions, removing the spending limit can enable the purchase of App Service Domains. Be aware that this action may lead to charges beyond your included credits. Read more on the Q&A below1. https://learn.microsoft.com/en-us/answers/questions/2033578/creating-app-service-domain-with-credits-available
3. Sufficient History: For some subscription types, before you can create an App Service domain, the subscription needs to have sufficient history on Azure You can purchase the domain externally and map it to the App Service in any of the scenarios.

Please Upvote and accept the answer if this helps!

Answer 2

Hi @Joe Starnes,

I'm glad that you were able to resolve your issue and thank you for posting your solution so that others experiencing the same thing can easily reference this! Since the Microsoft Q&A community has a policy that "The question author cannot accept their own answer. They can only accept answers by others ", I'll repost your solution in case you'd like to accept the answer.

Solution:

I purchased one on GoDaddy instead and have it working now. I could never get it working on Azure even following all of the suggestions.

---

If this answers your query, do click Accept Answer and Yes for was this answer helpful. And, if you have any further query do let us know.