Assistance Required: Microsoft Viva Engage Native Mode Upgrade Failure (ID: MV906775)

Question

Hello everyone,

I’ve recently received an email from Microsoft with the subject "Microsoft Viva Engage Native Mode upgrade failed in your tenant" (ID: MV906775). However, I'm struggling to understand the issue and couldn’t find any clear details in the Microsoft 365 admin portal.

The email mentioned the following:

• The network was upgraded to Native Mode but certain pre-conditions prevented the upgrade from being completed.
• It referenced previous communication (Message center post MC424414) regarding the upgrade from Non-Native Mode or hybrid Networks to Native Mode to align with Azure AD and Microsoft 365.

As this issue needs action from my end to proceed with the upgrade, could someone help me with:

1. What specific pre-conditions could cause this upgrade failure?
2. How can I identify and resolve these issues in my tenant?
3. If any previous users encountered this, what steps did you take to fix the issue?

Any guidance would be greatly appreciated. Thank you in advance for your help!

Best regards, Janak KhadkaHello everyone,

I’ve recently received an email from Microsoft with the subject "Microsoft Viva Engage Native Mode upgrade failed in your tenant" (ID: MV906775). However, I'm struggling to understand the issue and couldn’t find any clear details in the Microsoft 365 admin portal.

The email mentioned the following:

• The network was upgraded to Native Mode but certain pre-conditions prevented the upgrade from being completed.
• It referenced previous communication (Message center post MC424414) regarding the upgrade from Non-Native Mode or hybrid Networks to Native Mode to align with Azure AD and Microsoft 365.

As this issue needs action from my end to proceed with the upgrade, could someone help me with:

1. What specific pre-conditions could cause this upgrade failure?
2. How can I identify and resolve these issues in my tenant?
3. If any previous users encountered this, what steps did you take to fix the issue?

Any guidance would be greatly appreciated. Thank you in advance for your help!

Best regards,
Janak Khadka

Answer 1

Hello,

I've been through a Native Mode migration before, and it can be cumbersome if it fails. If your Native Mode migration has failed, there are a few prerequisite steps that need to be addressed.

First, you can check the status of your migration here:
https://www.yammer.com/m365x24571636.onmicrosoft.com/admin/migration

1. Consolidate Yammer networks
   1. When you check this area, make sure you're logged in with an account that's in your primary domain, otherwise you might consolidate networks into a secondary network, and that is irreversible without contacting Microsoft
      https://learn.microsoft.com/en-us/Viva/engage/configure-your-viva-engage-network/consolidate-multiple-networks
      https://www.yammer.com/m365x24571636.onmicrosoft.com/admin/migration
      
2. Enforce Microsoft 365 identity
   1. This is a checkbox in the Yammer network settings page
      

There will also be a status page in the Network Migration section showing you the progress of the migration. Once you finish the steps above, your Native Mode migration should complete.

Happy to assist again if you can't find the reason for the failure.

Good luck!

-Rob