Smart card events
This article describes the events related to smart card deployment and development.
Many events can be used to monitor smart card activities on a device, including installation, use, and errors. The next sections describe the events and information that you can use to manage smart cards in an organization.
Smart card reader name
The Smart Card Resource Manager doesn't use the device name from Device Manager to describe a smart card reader. Instead, the name is constructed from three device attributes that are queried directly from the smart card reader driver.
The following three attributes are used to construct the smart card reader name:
- Vendor name
- Interface device type
- Device unit
The smart card reader device name is constructed in the form <VendorName><Type><DeviceUnit>. For example Contoso Smart Card Reader 0 is constructed from the following information:
- Vendor name: Contoso
- Interface device type: Smart Card Reader
- Device unit: 0
Smart card warning events
Note
IOCTL in the following table refers to input and output control.
| Event ID | Warning Message | Description |
|---|---|---|
| 620 | Smart Card Resource Manager was unable to cancel IOCTL %3 for reader '%2': %1. The reader may no longer be responding. If this error persists, your smart card or reader may not be functioning correctly. %n%nCommand Header: %4 | This occurs if the Resource Manager attempts to cancel a command to the smart card reader when the smart card service is shutting down or after a smart card is removed from the smart card reader and the command couldn't be canceled. This can leave the smart card reader in an unusable state until it's removed from the computer or the computer is restarted. %1 = Windows error code %2 = Smart card reader name %3 = IOCTL being canceled %4 = First 4 bytes of the command that was sent to the smart card |
| 619 | Smart Card Reader '%2' hasn't responded to IOCTL %3 in %1 seconds. If this error persists, your smart card or reader may not be functioning correctly. %n%nCommand Header: %4 | This occurs when a reader hasn't responded to an IOCTL after an unusually long period of time. Currently, this error is sent after a reader doesn't respond for 150 seconds. This can leave the smart card reader in an unusable state until it's removed from the computer or the computer is restarted. %1 = Number of seconds the IOCTL has been waiting %2 = Smart card reader name %3 = IOCTL sent %4 = First 4 bytes of the command that was sent to the smart card |
Smart card error events
| Event ID | Error Message | Description |
|---|---|---|
| 202 | Failed to initialize Server Application | An error occurred, and the service can't initialize properly. Restarting the computer may resolve the issue. |
| 203 | Server Control has no memory for reader reference object. | Internal, unrecoverable error that indicates a failure in the smart card service. The most common cause is limited computer resources. Restarting the computer may resolve the issue. |
| 204 | Server Control failed to create shutdown event: %1 | Internal, unrecoverable error that indicates a failure in the smart card service. The most common cause is limited computer resources. Restarting the computer may resolve the issue. %1 = Windows error code |
| 205 | Reader object has duplicate name: %1 | There are two smart card readers that have the same name. Remove the smart card reader that is causing this error message. %1 = Name of the smart card reader that is duplicated |
| 206 | Failed to create global reader change event. | Internal, unrecoverable error that indicates a failure in the smart card service. The most common cause is limited computer resources. Restarting the computer may resolve the issue. |
| 401 | Reader shutdown exception from eject smart card command | A smart card reader couldn't eject a smart card while the smart card reader was shutting down. |
| 406 | Reader object can't Identify Device | A smart card reader didn't properly respond to a request for information about the device, which is required for constructing the smart card reader name. The smart card reader won't be recognized by the service until it's removed from the computer and reinserted or until the computer is restarted. |
| 502 | Initialization of Service Status Critical Section failed | Internal, unrecoverable error that indicates a failure in the smart card service. The most common cause is limited computer resources. Restarting the computer may resolve the issue. |
| 504 | Resource Manager can't create shutdown event flag: %1 | Internal, unrecoverable error that indicates a failure in the smart card service. The most common cause is limited computer resources. Restarting the computer may resolve the issue. %1 = Windows error code |
| 506 | Smart Card Resource Manager failed to register service: %1 | Internal, unrecoverable error that indicates a failure in the smart card service. The most common cause is limited computer resources. Restarting the computer may resolve the issue. %1 = Windows error code |
| 506 | Smart Card Resource Manager received unexpected exception from PnP event %1 | An attempt to add a Plug and Play reader failed. The device may already be in use or may be defective. To resolve this error message, try to add the device again or restart the computer. %1 = The affected handle name |
| 507 | No memory available for Service Status Critical Section | There isn't enough system memory available. This prevents the service from managing the status. Restarting the computer may resolve the issue. |
| 508 | Smart Card Resource Manager received unexpected exception from PnP event %1 | An attempt to add a Plug and Play reader failed. The device may already be in use or may be defective. To resolve this error message, try to add the device again or restart the computer. %1 = The affected handle name |
| 509 | Smart Card Resource Manager received unexpected exception from PnP event %1 | An attempt to add a Plug and Play reader failed. The device may already be in use or may be defective. To resolve this error message, try to add the device again or restart the computer. %1 = The affected handle name |
| 510 | Smart Card Resource Manager received NULL handle from PnP event %1 | An attempt to add a Plug and Play smart card reader failed. The device may already be in use or may be defective. To resolve this error message, try to add the device again or restart the computer. %1 = The affected handle name |
| 511 | Smart Card Resource Manager received unexpected exception from PnP event %1 | An attempt to add a Plug and Play reader failed. The device may already be in use or may be defective. To resolve this error message, try to add the device again or restart the computer. %1 = The affected handle name |
| 512 | Smart Card Resource Manager received NULL handle from PnP event %1 | An attempt to add a Plug and Play smart card reader failed. The device may already be in use or may be defective. To resolve this error message, try to add the device again or restart the computer. %1 = The affected handle name |
| 513 | Smart Card Resource Manager received unexpected exception from PnP event %1 | An attempt to add a Plug and Play reader failed. The device may already be in use or may be defective. To resolve this error message, try to add the device again or restart the computer. %1 = The affected handle name |
| 514 | Smart Card Resource Manager failed to add reader %2: %1 | Internal, unrecoverable error that indicates a failure in the smart card service. The most common cause is limited computer resources. Restarting the computer may resolve the issue. %1 = Windows error code %2 = Smart card reader name |
| 515 | Smart Card Resource Manager failed to declare state: %1 | Internal, unrecoverable error that indicates a failure in the smart card service. The smart card service may not operate properly. Restarting the service or computer may resolve this issue. %1 = Windows error code |
| 516 | Smart Card Resource Manager Failed to declare shutdown: %1 | Internal, unrecoverable error that indicates a failure in the smart card service. The smart card service may not be able to stop. Restarting the computer may resolve this issue. %1 = Windows error code |
| 517 | Smart Card Resource Manager received unexpected exception attempting to add reader %1 | Internal, unrecoverable error that indicates a failure in the smart card service. The most common cause is limited computer resources. Restarting the computer may resolve the issue. %1 = Smart card reader name |
| 521 | Smart Card Resource Manager received NULL handle from PnP event %1 | An attempt to add a Plug and Play smart card reader failed. The device may already be in use or may be defective. To resolve this error message, try to add the device again or restart the computer. %1 = The affected handle name |
| 523 | Smart Card Resource Manager received NULL handle from PnP event %1 | An attempt to add a Plug and Play smart card reader failed. The device may already be in use or may be defective. To resolve this error message, try to add the device again or restart the computer. %1 = The affected handle name |
| 602 | WDM Reader driver initialization can't open reader device: %1 | The service can't open a communication channel with the smart card reader. You can't use the smart card reader until the issue is resolved. %1 = Windows error code |
| 603 | WDM Reader driver initialization has no memory available to control device %1 | There isn't enough system memory available. This prevents the service from managing the smart card reader that was added. Restarting the computer may resolve the issue. %1 = Name of affected reader |
| 604 | Server control can't set reader removal event: %1 | Internal, unrecoverable error that indicates a failure in the smart card service. The most common cause is limited computer resources. Restarting the computer may resolve the issue. %1 = Windows error code |
| 605 | Reader object failed to create overlapped event: %1 | Internal, unrecoverable error that indicates a failure in the smart card service. The most common cause is limited computer resources. Restarting the computer may resolve the issue. %1 = Windows error code |
| 606 | Reader object failed to create removal event: %1 | Internal, unrecoverable error that indicates a failure in the smart card service. The most common cause is limited computer resources. Restarting the computer may resolve the issue. %1 = Windows error code |
| 607 | Reader object failed to start monitor thread: %1 | Internal, unrecoverable error that indicates a failure in the smart card service. The most common cause is limited computer resources. Restarting the computer may resolve the issue. %1 = Windows error code |
| 608 | Reader monitor failed to create power down timer: %1 | Internal, unrecoverable error that indicates a failure in the smart card service. The most common cause is limited computer resources. Restarting the computer may resolve the issue. %1 = Windows error code |
| 609 | Reader monitor failed to create overlapped event: %1 | Internal, unrecoverable error that indicates a failure in the smart card service. The most common cause is limited computer resources. Restarting the computer may resolve the issue. %1 = Windows error code |
| 610 | Smart Card Reader '%2' rejected IOCTL %3: %1 If this error persists, your smart card or reader may not be functioning correctly.%n%nCommand Header: %4 | The reader can't successfully transmit the indicated IOCTL to the smart card. This can indicate hardware failure, but this error can also occur if a smart card or smart card reader is removed from the system while an operation is in progress. %1 = Windows error code %2 = Name of the smart card reader %3 = IOCTL that was sent %4 = First 4 bytes of the command sent to the smart card These events are caused by legacy functionality in the smart card stack. It can be ignored if there's no noticeable failure in the smart card usage scenarios. You might also see this error if your eSIM is recognized as a smartcard controller. |
| 611 | Smart Card Reader initialization failed | Internal, unrecoverable error that indicates a failure in the smart card service. The most common cause is limited computer resources. Restarting the computer may resolve this issue. |
| 612 | Reader insertion monitor error retry threshold reached: %1 | This occurs when a smart card reader fails several times to respond properly to the IOCTL, which indicates whether a smart card is present in the reader. The smart card reader is marked as defective, and it isn't recognized by the service until it's removed from the computer and reinserted or until the computer is restarted. %1 = Windows error code |
| 615 | Reader removal monitor error retry threshold reached: %1 | This occurs when a smart card reader fails several times to respond properly to the IOCTL, which indicates whether a smart card is present in the reader. The smart card reader is marked as defective, and it isn't recognized by the service until it's removed from the computer and reinserted or until the computer is restarted. %1 = Windows error code |
| 616 | Reader monitor '%2' received uncaught error code: %1 | This occurs when a smart card reader fails several times to respond properly to the IOCTL, which indicates whether a smart card is present in the reader. The smart card reader is marked as defective, and it isn't recognized by the service until it's removed from the computer and reinserted or until the computer is restarted. %1 = Windows error code %2 = Reader name |
| 617 | Reader monitor '%1' exception -- exiting thread | An unknown error occurred while monitoring a smart card reader for smart card insertions and removals. The smart card reader is marked as defective, and it isn't recognized by the service until it's removed from the computer and reinserted or until the computer is restarted. %1 = Smart card reader name |
| 618 | Smart Card Resource Manager encountered an unrecoverable internal error. | Internal, unrecoverable error that indicates a failure in the smart card service. The most common cause is limited computer resources. Restarting the computer may resolve the issue. |
| 621 | Server Control failed to access start event: %1 | Internal, unrecoverable error that indicates a failure in the smart card service. The most common cause is limited computer resources. Restarting the computer may resolve the issue. %1 = Windows error code These events are caused by legacy functionality in the smart card stack. It can be ignored if there's no noticeable failure in the smart card usage scenarios. |
| 622 | Server Control failed to access stop event: %1 | Internal, unrecoverable error that indicates a failure in the smart card service. The most common cause is limited computer resources. Restarting the computer may resolve the issue. %1 = Windows error code |
Smart card Plug and Play events
| Event ID | Event type | Event Message | Description |
|---|---|---|---|
| 1000 | Error | Couldn't get device ID for smart card in reader %1. The return code is %2. | Smart card Plug and Play couldn't obtain the device ID for the smart card. This information is required to determine the correct driver. The smart card may be defective. %1 = Smart card reader name %2 = Windows error code |
| 1001 | Information | Software successfully installed for smart card in reader %1. The smart card name is %2. | Smart card Plug and Play successfully installed a minidriver for the inserted card. %1 = Smart card reader name %2 = Name of new smart card device |