Make changes to a live Viva Glint survey

Some elements of a Live recurring or Ad Hoc survey can be adjusted, but only make Live edits when necessary.

Important

The term "item" refers to any question or statement posed in a Viva Glint survey.

Preview your survey before launching. Then follow these practices:

Best Practice	Considerations
Don't stop the survey	Unless you need to completely replace a survey cycle, never stop a survey. Some edits can be made while the survey is enabled.
Make email and reminder edits only at the cycle level	Program level changes don't apply to a Live survey.
Keep the meaning of an item intact	If you need to fix spelling, grammatical, or translation errors: The adjusted item meaning should remain the same after edits. To ensure the integrity of the survey results, don't adjust any rating scale or multiple-choice options.
Make text changes uniformly	Text changes need to be made across all languages included in the survey.
Always Save and re-approve	When making Live edits, save changes and reapprove the survey before ending your session. Use this guidance for approving, previewing, enabling, and disabling a survey.

Watch for this alert in Program Summary when editing a Live survey:

Scenarios and considerations for Live survey changes

Sometimes changing a Live survey may be beneficial.

Topic	Scenario	Considerations
The text at the beginning (top) and end (bottom) of the survey	The Intro or Thank You text needs adjustments or corrections.	Newly edited text is featured immediately and only on surveys that haven't started.
Item text	The phrasing of an item needs to be edited.	Decide whether to change the item while the survey is live or if it can wait until the next cycle. Instructions for editing items in a Live survey are below.
Adding or removing an item	You want to add a new item or remove an item from a Live survey.	An item can't be added or removed from a Live survey except in an Always-On or Employee Lifecycle program.
Item order	The survey items need to be reordered.	The newly edited order is featured immediately but only on surveys that haven't started.

Fields which can be edited

Field	Need-to-knows
Language	From languages prepopulated in the dropdown menu
Question Type	Rating, multiple choice, open-ended
Reporting Label	For easy identification of your item
Question Text	Consider if it's as it should be. Wording shows verbatim. The + button allows you to edit the question. Try not to edit our standard survey items. Item edits may impact language translations and the item's intention to accurately tie to its designated benchmark.
Instruction Text	Use this space to provide survey takers with helpful information about how to answer this item.
Comment Placeholder Text	Leave your comments here appears by default. This text can be customized
Rating Scale	For a 5 or 7 point rating scale: Decide whether to include the rating Label for all options - The Low Value (1-strongly disagree) and High Value (5- strongly agree) appear by default. To define values 2, 3, and 4, toggle to YES and then assign their meaning. For example: 2 = disagree. Decide whether to Allow Comments and then toggle to Yes or No. Decide whether this item can be an Optional Question and then toggle to Yes or No.
Suggested Action Template	To help managers act on feedback, use the dropdown menu to attach this item to a previously configured Suggested Action Template.

Select Save Changes when editing is complete.

Edit a Live survey

The information is broken out across Program Summary setup pages.

Program Setup

Topic	Scenario	Considerations
Various	You want to edit the Program Name.	Edits are visible only to users who haven't started their survey.
Additional languages	You want to add a new language as a survey option.	If custom translation text isn't provided, Viva Glint's standard text translations are used.

Distribution

Topic	Scenario	Considerations
Add users	Employees not included in your Employee Attribute File need to participate in the survey.	From the admin dashboard, select the People section and then Send Survey. Each new user is sent the email invitation immediately. From then on, new users receive reminders according to the same schedule as all other users.
Edit a Distribution List	The Distribution List (DL) of employees included or excluded in the survey needs adjustment.	A DL can be adjusted at any time but doesn't automatically send a survey invitation to new users. These invites must be sent manually.

Schedule

Topic	Scenario	Considerations
Survey launch date	You need to postpone the launch date of the survey.	To avoid potential challenges, make this update a minimum of 24 hours before the survey is scheduled to go Live.
Response window	You want to decrease or increase the number of days for the survey window.	Adjust a minimum of 48 hours before the original survey end date. Be sure your Communications email send dates align with the updated survey window. Note that Live schedule edits apply at the cycle level.
Resend Survey Invites	You want to resend the survey invite email to users who haven't responded yet	The email doesn't send to users who have completed the survey. Viva Glint admins can only make this change between the invite send date and the first reminder date. This functionality isn't available after the first reminder sends.
Reschedule Survey Invites	You want to reschedule the survey invite email due to issues with the first invite.	Viva Glint admins can only make this change between the invite send date and the first reminder date. This functionality isn't available after the first reminder sends.

Manage the schedule for a live survey

1. Navigate to Configuration and choose Survey Programs in the Surveys section.

2. Select the Live survey to edit from the Survey Programs list.

3. In the list of Upcoming and Live surveys, go the Live survey and select the ellipses.

4. In the dropdown menu, select Manage Schedule & Invites and choose from the Schedule, Resend Survey Invites, or Reschedule Survey Invites options.

   

Items (survey questions or statements)

Topic	Scenario	Considerations
The text at the beginning and end of the survey	The Intro or Thank You text needs adjustments or corrections.	Newly edited text is featured immediately on surveys that haven't started.
Add or remove a survey item	You want to add a new item or remove an item from a Live survey.	An item can't be added or removed from a Live survey except in an Always-On or an Employee Lifecycle program.
Item order	The items need to be reordered.	Newly edited item order is featured immediately on surveys that haven't started.
Survey sections and survey breaks	You want to change the formatting of the survey.	Survey section and break additions can't occur during a Live cycle. Section and break changes apply to upcoming cycles only.
Question text	The phrasing or benchmark status of an item needs to be edited.	Once confirmed and saved, the edited item is pushed to all Live and future surveys that use it. All programs with the changed item are automatically set to allow survey resubmission. If your organization uses Entra ID or personalized links for survey access, notify participants who started or completed the survey via email. Select the checkbox. If your organization uses attribute-based survey access, manual notification of the change is required.

Question mapping

Mapping to a Viva Glint standard item needs to be updated.

Scenario	Considerations
#1 - You need to change text for an item associated with a benchmark but without a benchmark change.	Existing external benchmark associations remain the same in the Question Library and in your survey reports.
#2 - You need to change text for an item not associated with a benchmark.	The considerations stated above in Question text apply.
#3 - You need to change benchmark mapping but aren't changing item text.	External benchmarks are updated in the Question Library. No updates are made to survey items, so Live and future surveys aren't impacted.
#4 - You need to change benchmark mapping and change item text.	The considerations stated above in Question text apply. Existing external benchmark associations are updated in the Question Library. To accurately update reports, re-approve the survey program which includes the changed item.

Admin process for editing an item during a Live survey

There are three entry points for editing an item:

• From the Question Library on your admin dashboard. This doesn't require survey to go into unapproved state.
• From the Survey Programs, Live section
• From the Survey Programs, Upcoming section

Allow Survey Resubmission in the Program Setup section of Program Summary must be toggled to Yes. If not, an alert informs you that the change to Yes is made automatically when your edits are saved.

Hover over the horizontal ellipsis next to any survey item to select Edit Question.

The Edit Question slider window includes these setup tabs:

• Question Configuration
• Associated Programs - The Before you edit this question dialog box informs whether this question is currently used in one or more Live survey programs.

Associated programs

A list of program names previously used or currently in use that include this survey item are shown. You see an alert cautioning you that this item is being used in one or more Live surveys.

• If you don't want to make this change, choose Cancel.
• You can edit language text, instruction text, and comment placeholder text only. Other fields are disabled and can't be edited until the survey is no longer Live.
• Make your changes and select Save.

Reporting

Topic	Scenario	Considerations
All items in the Reporting section	Any section in the Reporting section needs adjustment.	Save all changes, then return to the Program Summary and adjust the Approved toggle to Yes.
Benchmark update	Your external comparison benchmark was updated.	If changes are made to the benchmark in a Live program, be certain users with Live access are aware so they aren't confused by different results from a past viewing. **Read the section about benchmark status change in the Items guidance on this page.
Aggregate Indices	You need to edit or add an aggregate index.	If changes are made to indices in a Live program, be certain users with live access are aware so they aren't confused by results that are different from their last viewing.
Driver Impact Outcomes	You need to edit or add Driver Impact outcomes.	If changes are made to Driver Impact outcomes, be certain users with Live access are aware and aren't confused by different outcome options shown in the Driver Impact report.

Communications

Live Communications edits only apply when made at the cycle level.

Topic	Scenario	Considerations
Reminders	You need to add or delete email reminders, or otherwise edit existing text.	Future reminders can be added, edited, or deleted if adjusted at least 24 hours before they're scheduled to be sent. Reminders can't be added, edited, or deleted, on the day that they're scheduled to send.
Results Notification	You want to turn this feature on or off, edit existing text, or adjust the number of days until the message is sent.	To avoid potential challenges, make changes at least 48 hours before the closing of the survey window.

Other Live changes

Topic	Scenario	Considerations
Manager hierarchies	Your reporting displays incorrect leadership hierarchies due to errors in your Employee Attribute File.	Change only after the close of the survey window.
Add bulk survey participants	An extra group of employees needs to be added to the platform.	Submit a delta file of the employees to be added. Then, manually send them the survey invite from within the People configuration page.
Add users not in the Distribution List	Employees outside of the Distribution List need to be included.	From the admin Configuration dashboard, select the People feature, then Employee, then Action, then Send Survey.
Email timing	You want to adjust the time emails are sent.	Adjust timing at the cycle level only and consider the user time zones.