Set up a Microsoft Viva Glint Patient Safety survey
Many healthcare customers use the Microsoft Viva Glint Patient Safety Survey to assess and improve their patient safety culture. This Viva Glint survey template is approved as a reliable measure of patient culture by The Leapfrog Group, among the most succinct Leapfrog-approved safety surveys currently available. Seamlessly integrated with Viva Glint, Patient Safety survey insights are designed to provide healthcare leaders with pertinent information in real-time.
The Leapfrog Group (Leapfrog), established in 2000, serves as America's voice for patient safety, quality, and transparency. Leapfrog collects and reports one-of-a-kind data to empower patients and purchasers to choose the right hospital or surgery center.
Submitting the Patient Safety Survey for Leapfrog certification
To submit the survey to Leapfrog for certification, it must include the 16 Leapfrog approved items in this exact order:
- Modeling
- Communication
- Root Cause
- Learn From Mistakes
- Change Willingness
- Just Response
- Exchange
- Resources
- Training
- Teamwork
- Ownership
- Voice
- Psychological Safety
- Recognition
- Safety Habits
- Safety Referral
There are also two optional - but recommended - scaled items (1-2), and two comment items (3-4) which can be included:
- Employee Safety
- eSat
- Safety - Start Doing
- Safety - Stop Doing
Note
The overall Patient Safety Outcome items, Referral and Habits, are now at the end of the survey. Previously these items were the first asked.
Viva Glint Patient Safety Survey items
Item # | Item name | Item text |
---|---|---|
1 | Safety - Start Doing | What should we start doing (or do more of) to make our culture here safer? |
2 | Safety - Stop Doing | What should we stop doing to make our culture here safer? |
3 | Safety Referral | I would recommend this organization to family and friends as a safe place to receive care. |
4 | Psychological Safety | I can speak up about patient safety without fear of retaliation. |
5 | Safety Habits | Ensuring patient safety is part of the way we do things around here. |
6 | Change Willingness | Actions taken based on safety event reporting led to positive changes here. |
7 | Communication | There is good communication between leaders and employees here about patient safety. |
8 | Exchange | The exchange of information between departments occurs smoothly. |
9 | Just Response | There is a just process for handling safety-related errors here. |
10 | Learning from Mistakes | We discuss ways to prevent safety errors from happening again. |
11 | Modeling | Leadership's actions show that patient safety is a top priority. |
12 | Ownership | I feel empowered to correct potential safety hazards. |
13 | Recognition | Employees who prioritize patient safety are appreciated here. |
14 | Resources | We have the resources we need to keep patients safe. |
15 | Root Cause | At this organization, we seek to solve problems permanently rather than just up with a 'quick fix.' |
16 | Teamwork | We support each other in caring for patients safely here. |
17 | Training | The patient safety-related training I receive is effective. |
18 | Voice | My input about patient safety is valued here. |
19 | Employee Safety | I feel safe here as an employee. |
20 | eSat | How happy are you working at [Company Name]? |
Admins launching the Microsoft Viva Glint Patient Safety Survey
Access the template from the Configuration symbol on your Viva Glint admin dashboard. Select + New Survey and then the Patient Safety Survey card.
Read the Viva People Science blog on patient safety culture
Many healthcare customers have moved to the Viva Glint Patient Safety survey to help assess and improve their patient safety culture. Viva Glint Principal People Scientist, Ryan Lebow, provides a datasheet on using the Microsoft Viva Glint Patient Safety survey to help improve patient safety culture.