Set up a Microsoft Viva Glint Patient Safety Survey

Many healthcare customers use the Viva Glint Patient Safety Survey to assess and improve their patient safety culture. It is approved as a reliable measure of patient culture by Leapfrog's expert panel and is among the most succinct Leapfrog-approved safety surveys currently available. Seamlessly integrated with Viva Glint, patient safety survey insights are designed to provide healthcare leaders with pertinent information in real-time.

Submitting the Patient Safety Survey for Leapfrog certification

To submit the survey to Leapfrog for certification, it must include the 16 Leapfrog approved items in this exact order:

1. Modeling
2. Communication
3. Root Cause
4. Learn From Mistakes
5. Change Willingness
6. Just Response
7. Exchange
8. Resources
9. Training
10. Teamwork
11. Ownership
12. Voice
13. Psychological Safety
14. Recognition
15. Safety Habits
16. Safety Referral

There are also two optional but recommended scaled items (1-2), and two comment items (3-4) which can be included:

1. Employee Safety
2. eSat
3. Safety - Start Doing
4. Safety - Stop Doing

Note

The overall patient safety outcome items, Referral and Habits, are now at the end of the survey; previously they were the first items asked.

Viva People Science methodology for the Patient Safety Survey

The methodology used to develop the Microsoft Viva Glint Patient Safety Survey involved lengthy research and methodology. Read about it.

Viva People Science - Patient Safety Survey methodology

Read the Viva People Science blog on patient safety culture

Many healthcare customers have moved to the Viva Glint patient safety survey to help assess and improve their patient safety culture. Viva Glint Principal People Scientist, Ryan Lebow, provides a datasheet on using the Microsoft Viva Glint patient safety survey to help improve patient safety culture.

Blog - Viva Glint Patient Safety Survey helps improve patient safety culture

Viva Glint Patient Safety Survey items

Item #	Item name	Item text
1	Safety - Start Doing	What should we start doing (or do more of) to make our culture here safer?
2	Safety - Stop Doing	What should we stop doing to make our culture here safer?
3	Safety Referral	I would recommend this organization to family and friends as a safe place to receive care.
4	Psychological Safety	I can speak up about patient safety without fear of retaliation.
5	Safety Habits	Ensuring patient safety is part of the way we do things around here.
6	Change Willingness	Actions taken based on safety event reporting led to positive changes here.
7	Communication	There is good communication between leaders and employees here about patient safety.
8	Exchange	The exchange of information between departments occurs smoothly.
9	Just Response	There is a just process for handling safety-related errors here.
10	Learning from Mistakes	We discuss ways to prevent safety errors from happening again.
11	Modeling	Leadership's actions show that patient safety is a top priority.
12	Ownership	I feel empowered to correct potential safety hazards.
13	Recognition	Employees who prioritize patient safety are appreciated here.
14	Resources	We have the resources we need to keep patients safe.
15	Root Cause	At this organization, we seek to solve problems permanently rather than just up with a 'quick fix.'
16	Teamwork	We support each other in caring for patients safely here.
17	Training	The patient safety-related training I receive is effective.
18	Voice	My imput about patient safety is valued here.
19	Employee Safety	I feel safe here as an employee.
20	eSat	How happy are you working at [Company Name]?

Admins launching the Microsoft Viva Glint Patient Safety Survey

Access the template from the Configure symbol on your Viva Glint admin dashboard. Select + New Survey and then the Patient Safety Survey card.

Follow the guidance in Program Summary for survey setup