Edit

Share via

iOS device is currently busy error when you deploy a device profile to an iOS device

  • Article

This article discusses the 2016341112 -iOS device is currently busy error that can occur when deploying a device configuration profile to iOS devices in Microsoft Intune.

Symptoms

When you try to deploy a device configuration profile to iOS devices in Intune, you notice the following behavior:

  • When the iOS device is locked, the device profile isn't applied to the device. In the Microsoft Intune admin center, the device is marked as noncompliant, and you see the following error message:

    2016341112 -iOS device is currently busy

    Note

    This issue occurs even if the device is connected to the Internet and has the Background App Refresh setting turned on.

  • When the iOS device is unlocked, the profile is applied to the device successfully.

Cause

This issue occurs because the iOS device is busy and can't complete evaluation or enforcement of the profile. This error typically occurs when an iOS device has been powered on but not unlocked, or when a device is currently installing an app or iOS update.

More information

This is a function of the iOS platform and not specific to Intune. After the device is unlocked, the profile will be applied.

There are certain times when a device cannot do what the server requests. When the device can't follow a command, it sends a NotNow status.

Status value Description
NotNow The device received the command, but it cannot follow the command at this time. The device will poll the server again later.

For more information about Apple's MDM protocol, see Mobile Device Management Protocol Reference.

Third-party information disclaimer

The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.

Third-party contact disclaimer

Microsoft provides third-party contact information to help you find additional information about this topic. This contact information may change without notice. Microsoft does not guarantee the accuracy of third-party contact information.