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The Mixed Reality toolbar doesn't show on Teams during a Dynamics 365 Remote Assist call

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Symptoms

The Mixed Reality toolbar doesn't appear on the Microsoft Teams desktop application during a Microsoft Dynamics 365 Remote Assist call.

Cause 1: Microsoft Teams downloaded a new version of the client app in the background but is still running the older version of the app

Resolution

To solve this issue, restart your PC.

Cause 2: The Dynamics 365 Remote Assist HoloLens user has temporarily lost tracking

Resolution

The Dynamics 365 Remote Assist HoloLens user should review tips for restoring tracking.