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Voucher isn't generated on the Voucher transactions page

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If a voucher should be generated, but the Voucher transactions page doesn't show any vouchers, follow the steps in the following sections as required to solve this issue.

Check the tax applicability

  1. Go to Tax > Periodic tasks > Subledger journal entries not yet transferred.
  2. If there's a journal record, select it, and then select Transfer now.
  3. Open the Voucher transactions page again to see whether the voucher was generated.

Determine whether customization exists

If you've completed the steps in the previous section but have found no issue, determine whether customization exists. If no customization exists, create a Microsoft service request for further support.