Missing journal entries: Error code: ERR00004 - [Type: Warning]
Note
The functionality that's described in this article is available as part of a preview release. The functionality and the content of this article are subject to change. For more information about how to participate in the public preview for Business performance analytics, contact bpaquestions@service.microsoft.com.
Symptoms
Error code ERR00004 is logged in the Bpa self help logs table in Microsoft Dataverse when the Recid column of generaljournalaccountentry.generaljournalentry in Dynamics 365 Finance isn't found in the Recid column of the generaljournalentry table. These records are excluded and aren't transferred to fact tables. Some Microsoft reports might show empty or incomplete data. In these cases, you might have to create modified versions of the reports to address the gaps and ensure accurate reporting.
Resolution
No immediate action is required, because this issue might be caused by a delay in data synchronization. We recommend that you observe the next few Business performance analytics runs to see whether the issue is fixed.
If the issue persists, confirm that the entries are in the General journal entry table in Dynamics 365 Finance. If the records are in the table, contact Microsoft Support for further assistance.
Here's an example of a record:
Can't find GeneralJournalEntry for 4 records in GeneralJournalAccountEntry - [Row(GJAE_RECID=Decimal('5637144581')), Row(GJAE_RECID=Decimal('5637144582')), Row(GJAE_RECID=Decimal('5637144583')), Row(GJAE_RECID=Decimal('5637144584'))]