Payments are automatically settled before orders are invoiced or shipped

This article provides a resolution for an issue where a payment is settled in the Adyen portal immediately after an order is placed, even though the sales order hasn't been invoiced or shipped in Microsoft Dynamics 365 Commerce.

Symptoms

After an order is placed, the payment is immediately settled in the Adyen portal, even though the sales order hasn't been invoiced or shipped.

Resolution

To solve this issue, follow these steps to configure manual capture for e-commerce payments in the Adyen portal:

1. Sign in to the Adyen portal.

2. In the upper-right corner, select your merchant account for the e-commerce channel.

3. On the top navigation, select Account > Settings.

4. In the Capture Delay field, select manual.

   

More information

• Adyen payment capture
• Dynamics 365 Payment Connector for Adyen
• Set up the Adyen payment connector for Dynamics 365

Third-party information disclaimer

The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.