[SDP3][52ef8720-e3ee-4a12-a37e-cc3b0870f359] Microsoft Azure PaaS VM logs
Applies to: ✔️ Windows VMs
Original KB number: 2772488
Summary
This article describes how to gather the most common log files and diagnostics information from an Azure PaaS VM to troubleshoot most of issues related to Microsoft Azure.
More information
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https://*.support.microsoft.com.Note
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*.in front ofsupport.microsoft.com.Or, save the following as a .reg file and import it:
Windows Registry Editor Version 5.00 [HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Internet Settings\ZoneMap\EscDomains\microsoft.com\*.support]
If you receive an IE Security Alert saying Your current security settings do not allow this file to be downloaded., then you did not add https://*.support.microsoft.com to the list of trusted sites.
Information collected
General information
| Description | File name |
|---|---|
| Basic System Information including machine name, service pack, computer model and processor name and speed |
resultreport.xml |
LogFiles in System32 and Azure logs
| Description | File name |
|---|---|
| Log files from %windir%\System32\LogFiles*.* |
{ComputerName}_LogFiles(SubfolderName).zip |
| Guest Agent Collected Perf Counters, Contents of D:\OSdiagnostics |
{ComputerName}_OSdiagnostics.Zip |
| Role Configuration Files from c:\config |
{ComputerName}_config.Zip |
| Role Host Log Files from C:\Resources\temp{GUID}.{roleName}\RoleTemp |
{ComputerName}_RoleTemp.Zip |
| IIS Failed Request Log Files from C:\Resources\Directory{guid}.DiagnosticStore\FailedReqLogFiles |
{ComputerName}_FailedReqLogFiles.Zip |
| IIS Log Files from c:\Resources\directory{guid}.Diagnosticstore\LogFiles |
{ComputerName}_IISLogFiles.Zip |
| Microsoft Azure Diagnostics Tables and Configuration from C:\Resources\directory{guid}.Diagnosticstore\Monitor |
{ComputerName}_Monitor.Zip |
| Host Bootstrapper Log Files from C:\Resources\directory{guid}.Diagnosticstore |
{ComputerName}_DiagnosticStore.Zip |
| Microsoft Azure Caching Log Files from C:\Resources\temp{guid}.{rolename}\RoleTemp |
{ComputerName}_CachingLogFiles.zip |
| Service Model Definition Files from E:__entrypoint.txt, E:*.cssx.tag, E:*.csman, E:\RoleModel.xml |
{ComputerName}_ServiceModel.zip |
| IIS web.config from {RoleRoot}\approot\web.config |
{ComputerName}_web.config |
| Startup Task Files from {RoleRoot}{startup tasks=""}(get the filename from {RoleRoot}\rolemodel.xml) |
{ComputerName}_StartupTaskModules.Zip |
| Role Entry Point Binary from {RoleRoot}{entrypoint DLL=""} (the file name obtained from {RoleRoot}__entrypoint.txt content) |
{ComputerName}_EntryPointDLL.Zip |
| Log files from C:\Logs |
{ComputerName}_Logs.Zip |
Event logs
| Description | File name |
|---|---|
| System Log |
{ComputerName}_evt_System.* |
| Application Log |
{ComputerName}_evt_Application.* |
| Microsoft Azure |
{ComputerName}_evt_WindowsAzure.* |
| All other event logs in evtx format |
{ComputerName}*evt*.evtx |
File version information (Chksym)
| Description | File name |
|---|---|
| File version information from processes currently running on the machine |
{ComputerName}_sym_Process.* |
| File version information from processes currently running on the machine |
{ComputerName}_sym_Process.* |
In addition to collecting the information that is described earlier, this diagnostic package can detect one or more of the following symptoms:
- Check if IntelliTrace enabled causes roles to not automatically recycle
- Check if WebDeploy is enabled in production environments
- Check if OverallQuotaInMB value is within 500 of DiagnosticStore value
- Event Logs Messages
References
For more information about the Microsoft Automated Troubleshooting Services and about the Support Diagnostics Platform, please open the following Microsoft Knowledge Base article:
2598970 Information about Microsoft Automated Troubleshooting Services and Support Diagnostic Platform
Contact us for help
If you have questions or need help, create a support request, or ask Azure community support. You can also submit product feedback to Azure feedback community.