Troubleshoot the OutboundConnFailVMExtensionError error code (50)

Article
12/24/2024

This article describes how to identify and resolve the OutboundConnFailVMExtensionError error (also known as error code ERR_OUTBOUND_CONN_FAIL, error number 50) that might occur if you try to start or create and deploy a Microsoft Azure Kubernetes Service (AKS) cluster.

Prerequisites

The Netcat (nc) command-line tool
The dig command-line tool
The Client URL (cURL) tool

Symptoms

When you try to start or create an AKS cluster, you receive the following error message:

Unable to establish outbound connection from agents, please see https://aka.ms/aks-required-ports-and-addresses for more information.

Details: Code="VMExtensionProvisioningError"

Message="VM has reported a failure when processing extension 'vmssCSE'.

Error message: "Enable failed: failed to execute command: command terminated with exit status=50\n[stdout]\n\n[stderr]\nnc: connect to mcr.microsoft.com port 443 (tcp) failed: Connection timed out\nCommand exited with non-zero status

Error details : "vmssCSE error messages : {vmssCSE exit status=50, output=pt/apt.conf.d/95proxy...}

Cause

The custom script extension that downloads the necessary components to provision the nodes couldn't establish the necessary outbound connectivity to obtain packages. For public clusters, the nodes try to communicate with the Microsoft Container Registry (MCR) endpoint (mcr.microsoft.com) on port 443.

There are many reasons why the traffic might be blocked. In any of these situations, the best way to test connectivity is to use the Secure Shell protocol (SSH) to connect to the node. To make the connection, follow the instructions in Connect to Azure Kubernetes Service (AKS) cluster nodes for maintenance or troubleshooting. Then, test the connectivity on the cluster by following these steps:

After you connect to the node, run the nc and dig commands:

nc -vz mcr.microsoft.com 443 
dig mcr.microsoft.com 443

Note

If you can't access the node through SSH, you can test the outbound connectivity by running the az vmss run-command invoke command against the Virtual Machine Scale Set instance:

# Get the VMSS instance IDs.
az vmss list-instances --resource-group <mc-resource-group-name> \
    --name <vmss-name> \
    --output table

# Use an instance ID to test outbound connectivity.
az vmss run-command invoke --resource-group <mc-resource-group-name> \
    --name <vmss-name> \
    --command-id RunShellScript \
    --instance-id <vmss-instance-id> \
    --output json \
    --scripts "nc -vz mcr.microsoft.com 443"

If you try to create an AKS cluster by using an HTTP proxy, run the nc, curl, and dig commands after you connect to the node:

# Test connectivity to the HTTP proxy server from the AKS node.
nc -vz <http-s-proxy-address> <port>

# Test traffic from the HTTP proxy server to HTTPS.
curl --proxy http://<http-proxy-address>:<port>/ --head https://mcr.microsoft.com

# Test traffic from the HTTPS proxy server to HTTPS.
curl --proxy https://<https-proxy-address>:<port>/ --head https://mcr.microsoft.com

# Test DNS functionality.
dig mcr.microsoft.com 443

Note

If you can't access the node through SSH, you can test the outbound connectivity by running the az vmss run-command invoke command against the Virtual Machine Scale Set instance:

# Get the VMSS instance IDs.
az vmss list-instances --resource-group <mc-resource-group-name> \
    --name <vmss-name> \
    --output table

# Use an instance ID to test connectivity from the HTTP proxy server to HTTPS.
az vmss run-command invoke --resource-group <mc-resource-group-name> \
    --name <vmss-name> \
    --command-id RunShellScript \
    --instance-id <vmss-instance-id> \
    --output json \
    --scripts "curl --proxy http://<http-proxy-address>:<port>/ --head https://mcr.microsoft.com"

# Use an instance ID to test connectivity from the HTTPS proxy server to HTTPS.
az vmss run-command invoke --resource-group <mc-resource-group-name> \
    --name <vmss-name> \
    --command-id RunShellScript \
    --instance-id <vmss-instance-id> \
    --output json \
    --scripts "curl --proxy https://<https-proxy-address>:<port>/ --head https://mcr.microsoft.com"

# Use an instance ID to test DNS functionality.
az vmss run-command invoke --resource-group <mc-resource-group-name> \
    --name <vmss-name> \
    --command-id RunShellScript \
    --instance-id <vmss-instance-id> \
    --output json \
    --scripts "dig mcr.microsoft.com 443"

Solution

The following table lists specific reasons why traffic might be blocked, and the corresponding solution for each reason. | Issue | Solution | | ----- | -------- | | Traffic is blocked by firewall rules, a proxy server or Network Security Group (NSG) | This issue occurs when the AKS required ports or Fully Qualified Domain Names (FQDNs) are blocked by a firewall, proxy server, or NSG. Ensure these ports and FQDNs are allowed. To determine what's blocked, check the connectivity provided in the preceeding Cause section. For more information about AKS required ports and FQDNs, see Outbound network and FQDN rules for Azure Kubernetes Service (AKS) clusters.| | The AAAA (IPv6) record is blocked on the firewall | On your firewall, verify that nothing exists that would block the endpoint from resolving in Azure DNS. | | Private cluster can't resolve internal Azure resources | In private clusters, the Azure DNS IP address (168.63.129.16) must be added as an upstream DNS server if custom DNS is used. Verify that the address is set on your DNS servers. For more information, see Create a private AKS cluster and What is IP address 168.63.129.16? |

More information

General troubleshooting of AKS cluster creation issues

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