Summary
This module discussed two scenarios for creating sales orders in the demo data company USMF for Supply Chain Management. The first scenario focused on a simple sales order entry to cash process, where a wholesaler customer (US-013) orders replenishment of three-line items: projectors, LCD TVs, and silver cables. The second scenario introduced a slightly more complex situation where a different wholesaler customer (US-027) orders replenishment of two-line items: projector televisions and sound receivers. However, one line item has insufficient stock, requiring the order processor to trigger supply for this specific demand.
To deal with these scenarios, the module covered the sales order process in Supply Chain Management, emphasizing its significance as a key document representing product sales to customers. You learned about the steps involved in the process, from creating a sales order to receiving payment from the customer. Additionally, you learned about the various modules, such as Sales and Marketing, Accounts Receivable, Retail and commerce, and Revenue Recognition that are involved in managing sales orders. You also reviewed charge allocation and automatic setup of charges. After you created the sales order, you reviewed the sales order picking process, including settings that affect the pick process and methods of setting up a picking process.
Customers return items for various reasons, leading to two primary return order processes: physical return and credit only. The physical return process involves creating a return order, inspecting returned items, determining disposition, generating a packing slip, and closing the return order. Conversely, the credit only process involves creating a return order and generating a credit note without requiring physical return. The return order creation process return reason codes, and disposition codes with associated actions are key processes that lead to arrival registration, quarantine orders, and handling product replacements.