Other ways to communicate with customers
As a consultant, you’re a key resource for client communication and have several responsibilities, including:
- Ensure that you’re communicating with the appropriate people.
- Keep the stakeholders happy and invested in the project.
- Invite users to your meetings where they’re needed.
- Know who will be in each meeting and adjust accordingly to ensure that the content is for the appropriate audience.
- Pay attention to your personal style because it has value in presentations.
- Talk to the right people, the right way, and in the right setting.
You can be involved in communicating with the customer in several ways. The following sections review the different ways that you can communicate with a client.