Informal meetings
“Hey, can you hop on a call with me now? I have a couple of questions that I want to get answered.”
If this is a phrase that you’ve heard before, then you’re familiar with informal meetings. Direct calls happen frequently and can be vital in keeping momentum in the project. Occasionally, it’s beneficial for consultants to get answers to specific questions quickly and asking these questions directly to one person might save considerable time. However, casual meetings aren’t meant for making important decisions.
Email is a means of communication that’s frequently used. Sometimes, email is beneficial for getting answers from customers in writing, especially for certain issues that might need to be documented.
Sending emails can also help you:
- Clarify certain issues, particularly from a meeting where agreements were made.
- Give people time to think about an issue and process thoughtful feedback.
- Summarize your meeting with a customer to avoid misunderstandings.
Additionally, email is a great method of communication for follow-ups from meetings to answer the questions that you couldn’t answer in the moment.
Microsoft Teams chats
Microsoft Teams provides a platform for you to chat with someone and get answers to your questions. However, make sure that your team has an understanding about the interruptions from spontaneous chats and how they can affect productivity.