Monitor Microsoft Teams usage reports

  • 6 minutes

There are various reports in the Microsoft Teams admin center to get different insights into how users in your organization are using Teams. For example,

  • How many users communicate through channel and chat messages.
  • The kinds of devices they use to connect to Teams.
  • Understand usage patterns to help make business decisions and inform training and communication efforts for successful user adoption.

Access Teams reports

To access the Teams usage reports, you need to have one of the following roles assigned:

  • Global admin in Microsoft 365 or Office 365
  • Global reader in Microsoft 365 or Office 365
  • Teams admin
  • Skype for Business admin

Go to the Microsoft Teams admin center. In the left navigation pane, select Analytics & reports > Usage reports, and then under Report, choose the report you want to run. You can select different Data range or Columns to be shown in the report.

Teams usage report

The Teams usage report provides an overview of the usage activity in Teams, including the number of active users and channels, guests, and messages in each team. You can quickly see how many users across your organization are using Teams to communicate and collaborate. The report measures:

  • Active users

  • Active users in teams and channels

  • Active channels

  • Messages

  • Privacy setting of teams

  • Active guests in a team

  • Active external users (in shared channels)

  • Shared channel-specific details within a team

    Screenshot of Microsoft Teams Usage Reports.

Teams user activity report

The Teams user activity report provides an overview of the types of activities that users in your organization do in Teams. The report measures:

  • Active internal and external (In shared channels) users

  • Messages a user posted in a team chat

  • Messages a user posted in a private chat

  • 1:1 calls a user participated in

  • Number of meetings user organized

  • Number of meetings user participated in

  • Meetings Audio, Video and Screen sharing time

  • Last activity date of a user

  • Shared channel interactions of a user

    Screenshot of Microsoft Teams user activity report.

Teams app usage report

The Teams app usage report provides you with information about which apps users are using in Teams. The report measures:

  • Total active users of the app

  • Total active teams using the app

  • Total apps installed (new)

  • Total inactive apps

  • Total 1P vs 3P vs LoB app usage (new)

    Screenshot of Teams app usage report.

Teams device usage report

The Teams device usage report provides you with information about how users connect to Teams. You can use the report to see the devices that are used across your organization, including how many use Teams from their mobile devices when on-the-go. The report measures:

  • Windows users

  • Mac users

  • iOS users

  • Android phone users

    Screenshot of Microsoft Teams device usage reports.

Teams live event usage report

An overview of the activity for live events held in your organization, including event status, start time, views, and production type for each event. The report measures:

  • Total views

  • Start time

  • Event status

  • Organizer

  • Presenter

  • Producer

  • Recording setting

  • Production type

    Screenshot of Microsoft Live events usage report.

Teams PSTN blocked users report

The PSTN blocked users report shows you the users in your organization who are blocked from making PSTN calls in Teams. The report measures:

  • Display name

  • Phone number

  • Reason

  • Action type

  • Action date and time

    Screenshot of Microsoft Teams PSTN blocked users report.

Teams PSTN minute pools report

The Teams PSTN minute pools report provides an overview of audio conferencing and calling activity in your organization by showing you the number of minutes consumed during the current month. The report measures:

  • Country or region

  • Capability (license)

  • Total minutes

  • Minutes used

  • Minutes available

    Screenshot of Microsoft Teams PSTN minute pools report.

Teams PSTN usage report

The Teams PSTN (Public Switched Telephone Network) usage report provides an overview of calling and audio conferencing activity in your organization. You can view detailed calling activity for Calling Plans or Direct Routing.

Calling Plans

The Calling Plans tab shows information including the number of minutes that users spent in inbound and outbound PSTN calls and the cost of these calls. The report measures:

  • Time stamp

  • User name

  • Phone number

  • Call type

  • Called to

  • To country or region

  • Called from

  • From country or region

  • Charge

  • Currency

  • Duration

  • Domestic/International

  • Call ID

  • Number type

  • Country or region

  • Conference ID

  • Capability (license)

    Screenshot of Teams PSTN usage report - Calling Plans.

Direct Routing

The Direct Routing tab shows you information including the SIP address and call start and end times. The report measures:

  • Time stamp

  • Display name

  • SIP address

  • Phone number

  • Call type

  • Called to

  • Start time

  • Invite time

  • Failure time

  • End time

  • Duration

  • Number type

  • Media bypass

  • SBC FQDN

  • Azure region

  • Event type

  • Final SIP code

  • Final Microsoft subcode

  • Final SIP phrase

  • Correlation ID

    Screenshot of Teams PSTN usage report - Direct Routing.

Teams information protection license report - Direct Routing

The Teams information protection license report gives insight into apps that have subscribed to change notification events to listen to created, updated, or deleted messages at tenant level. A change notification corresponding to the message is sent successfully only when the user has the required license. The report measures:

  • Whether users have valid licenses to push their messages via change notifications

  • Total number of change notification events triggered by a user

  • What apps are listening to org-wide change notification events

    Screenshot of Teams information protection license report - Direct Routing.

For more information, see Teams analytics and reporting.