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Managing cases with Microsoft Dynamics 365 knowledge check

1.

What is the maximum number of child cases that can be associated with a parent case using the out of the box functionality?

10

100

500

1000

Unlimited

2.

You want to create a case record in Dynamics 365. Which of the following record types can't be converted into a case record?

Converting an email into a case

Converting a custom activity into a case

Converting a lead into a case

Converting a social activity to a case

3.

While working on a case, you added a phone call activity to log a call you placed to the customer. Where is the phone call activity displayed on the case record?

Related Panel

Business Process Flow

Record Timeline

General Information Section

4.

Which of the following items isn't a valid case status in Dynamics 365?

On Hold

Active

Resolved

Canceled

5.

Which type of interactive dashboard shows an aggregate view of the users case workload with lists, charts, and tiles?

Knowledge Manager

Customer Service Representative

Single-Stream Dashboard

Multi-Stream Dashboard

You must answer all questions before checking your work.