Check your knowledge

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Answer the following questions to see what you learned.

1.

What is the maximum number of child cases that can be associated with a parent case by using the Dynamics 365 out-of-the-box functionality?

Ten child cases

100 child cases

500 child cases

Unlimited

2.

You want to create a case record in Dynamics 365. Which of the following record types can't be converted into a case record?

Converting an email into a case

Converting a custom activity into a case

Converting a lead into a case

Converting a social activity to a case

3.

While working on a case, you add a phone call activity to log a call that you placed to the customer. Where is the phone call activity displayed on the case record?

Related panel

Business Process flow

Record Timeline

General Information section

You must answer all questions before checking your work.