Connectors
The Dynamics 365 Contact Center provides two Microsoft Power Automate solutions that are designed to establish connections with ServiceNow and various custom CRM systems.
These connectors empower organizations to interact with their clientele through a range of communication methods, including voice, video, text, live chat, and social messaging, directly from their chosen CRM platforms. By using Power Automate's data connectors, organizations can sync contact and account information from ServiceNow or a custom CRM into Microsoft Dataverse, which facilitates a cohesive data management experience.
For more information about how to configure the connector for ServiceNow, see Configure the connector for ServiceNow.
For more information about how to configure the connector for a custom CRM solution, see Configure the connector for any CRM solution.