Explore Dynamics 365 Customer Insights - Journeys

  • Module
  • 11 Units
Beginner
Business Owner
Business User
Functional Consultant
Student
Dynamics 365

This module introduces learners to Dynamics 365 Customer Insights - Journeys. Its marketing automation capabilities provide organizations with a solid foundation to design automated customer journeys that help guide and nurture prospects.

Learning objectives

After completing this module, you'll be able to:

  • Identify use cases for Dynamics 365 Customer Insights - Journeys.

  • Explain email marketing.

  • Describe how to target customers with segments.

  • Explain how to create and use customer journeys in Dynamics 365 Customer Insights - Journeys.

  • Describe lead generation and qualification.

  • Describe event management features and capabilities.

Prerequisites

None