Describe Dynamics 365 Customer Service capabilities and related apps

  • Module
  • 9 Units
Beginner
Business Owner
Business User
Functional Consultant
Student
Dynamics 365
Customer Service

This module introduces learners to Omnichannel for Customer Service, reporting and data visualization and Dynamics 365 Customer Voice for Dynamics 365 Customer Service.

Learning objectives

After completing this module, you'll be able to:

  • Describe Omnichannel for Dynamics 365 Customer Service.

  • Describe Omnichannel Historical Analytics.

  • Describe the Dynamics 365 Productivity Tools app.

  • Explain reporting and visualization options in Dynamics 365 Customer Service.

Prerequisites

None