Dynamics 365 Fraud Protection

  • 10 minutes

As a digital enterprise, you conduct business online and in real time. Though this approach helps you reduce costs and improve the customer experience, it also exposes you to serious threats of fraud. Sophisticated users take advantage of your online channel's relative anonymity and accessibility. For example, these users create transactions maliciously through compromised accounts and stolen payment instruments.

Others might try the following actions:

  • Account takeover
  • Abuse of free trials
  • Fake product reviews
  • Warranty, refund, or reseller fraud
  • Abuse of program discounts

All these activities affect your profitability and reputation.

Some types of fraud even have profound consequences for society at large, including money laundering and posting fake news.

Because online fraud is a substantial risk, it's likely that users can discover and exploit your vulnerabilities. Unlike the early years of the internet, well-funded and well-equipped rings of professionals fund and orchestrate today's fraudulent transactions. Fraud protection professionals have the skills to protect against this cyberthreat.

Dynamics 365 Fraud Protection focuses on payment fraud protection and related scenarios in e-commerce, and it helps you to:

  • Decrease fraud loss.
  • Increase bank acceptance rates to yield higher revenue.
  • Improve online shopping experience for customers.

Microsoft has years of experience protecting its own e-commerce businesses from fraud. Microsoft has developed a sophisticated technology stack that uses connected big data across multiple lines of business. It applies AI to help supply correct decisions in real time.

By using Fraud Protection, you can protect your business from fraud with innovative and advanced capabilities, including:

  • AI and insights from the fraud protection network.
  • Device fingerprinting.
  • A rules engine and virtual fraud analyst.
  • A graph explorer and scorecard.
  • A transaction acceptance booster.

You can use Commerce dashboards and historical data to create risk reports and weekly metrics that protect against fraud.

The following graphic shows the benefits of fraud protection.

Graphic showing the benefits of Dynamics 365 Fraud Protection

Adaptive AI technology

Fraud Protection continuously learns and adapts from patterns, and it equips fraud managers with tools to optimize fraud controls.

The following screenshot shows the Virtual fraud analyst screen.

Screenshot of the Virtual fraud analyst screen.

Fraud protection network

Fraud Protection learns and adapts continuously from patterns, and it equips you with tools to optimize fraud controls. The following screenshot shows the Graph explorer.

Screenshot of the Graph explorer.

Transaction acceptance booster

Connected knowledge gives broad awareness of fraud activity across the globe while keeping the security of your confidential information and shoppers' privacy a priority. The following screenshot shows the Transaction acceptance booster.

Screenshot of the Transaction acceptance booster.

Now that you've learned about the core functionality of Dynamics 365 Commerce and Dynamics 365 Fraud Protection, you can review what you remember with a knowledge check.