Other capabilities

  • 8 minutes

This unit describes more in-depth capabilities of Commerce. The previous unit covered the overarching abilities within Commerce to organize inventory, customers, and the intersection of both of them. This unit focuses on the specific aspects of those features that support the set-up and implementation of a successful Commerce business.

Retail headquarters

With Commerce retail headquarters features, you can manage the following items:

  • Products and categories - Manage products, product kits, product images, product hierarchies, and supplemental product categories.
  • Catalogs and assortments - Manage product assortments, catalogs, and catalog images.
  • Product recommendations - Manage assisted selling and recommendation lists that you enhance with machine learning.
  • Pricing and discounts - Manage product discounts, manage coupons, make price changes, and set up category price rules and price groups.
  • Retail channels - Set up and manage retail stores, call centers, and online stores. It also allows you to review and compare channel financial statements.
  • Employees - Manage and assign employees to channels through address books and set up permission groups.
  • Customers - Helps you use Dynamics 365 Customer Service to create and manage customer orders, manage return and replacement orders, send catalogs, set up loyalty programs, and view customer transactions.
  • Inventory - Manage on-hand inventory and stock counts. Also, use this feature to set up replenishment rules, product packages for merchandising, barcodes, and labels, and manage return locations and service categories.

Commerce retail headquarters features also help you manage orders, continuity programs, tasks, and retail workflows. To learn more about the configuration of Commerce, see Work with merchandising in Dynamics 365 Commerce.

Channel management

You can decide how to define and configure your stores, which can be brick-and-mortar stores, online stores, or call centers. Each store can have its own payment methods, delivery methods, price groups, income and expense accounts, registers, and staff.

After creating your store, you can create an assortment of products that you want the store to carry. You can also define store-specific prices and discounts that apply to products that are available in the store.

The following screenshot shows an example of the Channel deployment screen.

Screenshot of the Channel deployment screen.

Next, you will review Dynamics 365 Fraud Protection.