Check your knowledge

Completed

Answer the following questions to see what you learned.

1.

Which of the following selections would not be helpful to ask a user when you’re gathering customer software needs?

What’s the one thing we need to make that would be as good as today’s system?

What one feature would make your life easier?

Do you need Dynamics 365 Customer Service or Dynamics 365 Field Service?

2.

A user has insisted that the new system should work similarly to the old system, even though it would be challenging to implement in Dynamics 365 based on how the Dynamics 365 app works best. Which of the following selections is the best design approach to take?

Plan on tailoring Dynamics 365 to work like the old system, even if it requires custom code.

Look for ways that the process could be done by using how Dynamics 365 works best. However, try to keep as much as possible by using their old system’s naming and steps.

Recommend that they keep using the old system for that work.

3.

Having which of the following selections as part of your adoption plan can directly help improve user adoption on a Dynamics 365 project?

Create a group of champions.

Change the control board to control project scope changes.

Use automated testing.

You must answer all questions before checking your work.