Knowledge check

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Choose the best response for each of the questions below.

Check your knowledge

1.

What is FastTrack support?

A service that provides comprehensive support across your entire organization through 24/7 as-needed technical support, an assigned Customer Success Account Manager, advisory support, cloud assistance, technical training and more.

Support where you can collaborate with others, ask questions and solve problems through a community web portal.

A service provided by Microsoft that helps customers onboard Microsoft Cloud solutions and drive user adoption.

2.

What is a Service Level Agreement?

A service credit that is credited to you following Microsoft’s claim approval.

A commitment to the level of service between a service provider and a customer.

A claim you submit to Microsoft when you experience an incident.

3.

Which of the portals below can you go to view the current health status of your Microsoft 365 services and tenant?

Microsoft 365 security center

Microsoft Purview compliance portal

Microsoft 365 admin center

4.

Where is the best place to share ideas about how to improve a feature for Microsoft 365 products and services?

Make a comment on Microsoft's social media posts

Create a support ticket through the Microsoft 365 admin center

Create a post in the community feedback web portal

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