Describe Dynamics 365 Customer Insights - Data

  • Module
  • 9 Units
Beginner
Business Owner
Business User
Functional Consultant
Student
Dynamics 365

This module introduces learners to how to use Dynamics 365 Customer Insight – Data to generate unified customer profiles and how to use that data in other apps.

Learning objectives

After completing this module, you'll be able to:

  • Describe the use cases of Customer Insights - Data.

  • Explain unified customer profile.

  • Describe measures, segments, and predictions.

  • Describe consuming Customer Insights – Data in other applications such as Customer Insights - Journeys.

Prerequisites

None