Summary
This module described several use cases for Customer Voice. You learned about different approaches to gathering feedback from customers, employees, and leads. Additionally, you learned about the available tools to help you create your first survey and determine the appropriate questions to add. You discovered that you can use simple and advanced logic to customize the path that people take through the survey to further improve the experience of the respondents. To help keep aligned with an organization’s corporate branding, you learned how to use themes, fonts, and images on a survey to create recognition for people who are receiving survey invites and completing your surveys.
You can achieve personalization by using variables and add some basic variables to a survey and the survey invitations. Details about creating multilanguage surveys were provided to help you create surveys in different languages. You can now apply these learnings to future projects and provide a robust feedback solution for an organization that wants to implement Microsoft Dynamics 365 Customer Voice.